Really helpful, friendly member of staff in your shop who helped us order the album we were looking for. Great service.
Virksomheden har svaret
Lokation
Skift lokation1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I loved HMV as a brand, I still do and... I honestly prefer to shop in Fopp Covent Garden. My best experience is with Sam L: friendly, polite and always efficient and a real pleasure to deal with!... Se mere
Virksomheden har svaret
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Se mere
Virksomheden har svaret
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Fopp Covent Garden
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
1 Earlham Street, Covent Garden, WC2H 9LL, London, Storbritannien
4,6
Fremragende
181 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service - Highly Recommended,
Great customer service, swift delivery, and prompt notification of when my pre-ordered item arrived to collect in store.
6. oktober 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing as always!!!
4. oktober 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello Luis
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Arrived quickly and safely
Arrived quickly and safely. Price point very competitive. Happy to continue to use HMV for music purchases where possible.
26. september 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It works well for me...
I went to pick up (click & collect) PLAY by Ed Sheeran on pink vinyl, but also purchased the deluxe CD whilst in the shop. I've done this many times, and it works well for me. Occasionally I have items delivered, but it depends on my work schedule, etc. It's always a smooth process, and without any issues. Thank you!
16. september 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Wayne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
This is my favourite place to get dvd's
This is my favourite place to get dvd's... I will always find something new here, big fan!
12. september 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Olivier
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
If people don't use their high street stores regularly they will eventually disappear & one will be forced to rely on online sales which will push the population further into a soulless society.
I'm so grateful that Fopp (Covent Garden) & other HMV stores still have a presence in our towns & cities. Online sales of CD's, vinyl records, videos etc. hold absolutely no appeal for me!! I love Fopp & the opportunity to browse or pick up items that I can hold in my hand, look at, read about or discuss/ask questions of staff members. For the most part my experience has been of HMV workers with an incredible music & film knowledge, so hard to beat that human touch too. Long may Fopp & other HMV stores continue. Perhaps I'm one of a 'dying breed' but I still love listening to entire albums be it vinyl or CD (you can keep your downloading, streaming of music etc.) & I welcome the opportunity to visit HMV stores whatever town I happen to find myself in....if they have one!! Fopp/HMV is 'my happy place', one of them at least.
8. august 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Mary
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Great item from a great retailer
4. august 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Nobody answers the phone in FOPP.
I have been trying to call this store for two days now. Nobody ever answers. Just a few moments ago - I was on hold for over 9 minutes and then, just cut off completely. What is the point? Absolute lack of professionalism or common courtesy. POOR.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello,
Thank you for your feedback.
We were sorry to hear that you were unable to reach our by phone. There can be occasions where staff are already busy assisting customers in store which means they are unfortunately not able to answer the phone, and can only assume that this was the case on this occasion. Staff members should be answering the telephone in store wherever possible and we will pass on your comments for their reference.
Should you encounter difficulties contacting any of our stores in the future, please contact us at support.hmv.com for further assistance.
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
On time delivery and handy pick up…
On time delivery and handy pick up service - really happy with my order. Thanks again to Richard at Fopp who helped me with the collection.
15. juni 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi john
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I pre-ordered online to collect…
I pre-ordered online to collect in-store, and it was all very easy and efficient. Great experience.
2. juni 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi EDUARDO
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy picking up my vinyl
Staff were super helpful and knowledgeable and the order arrived quickly, as I was advised it would. Overall, it was just a really positive experience ordering the album and then picking it up.
27. maj 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great selection of vinyl
5. maj 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello Murray
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Home delivery service was very easy,Dom was great
Home delivery service was very easy
Store worker Dom was very helpful and very nice
28. april 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Plasmic
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always gd service with a smile .all…
Always gd service with a smile .all staff very helpful.
9. april 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fopp is Top .
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by email that order had arrived. Picked it up following day. Perfect. Also, when I enquired about some other item the diligent shop assistant went from the basement to the ground floor and brought it to me within minutes. Was also very helpful with advice/regarding 2 other items...in other words- first class in every aspect .
26. marts 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.