Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
Virksomheden har svaret
Lokation
Skift lokation1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Se mere
Virksomheden har svaret
William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Se mere
Virksomheden har svaret
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Fopp Covent Garden
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
1 Earlham Street, Covent Garden, WC2H 9LL, London, Storbritannien
4,6
Fremragende
168 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unfortunately the staff member who…
Unfortunately the staff member who served me forgot his manners. He needed to check my details but his manner and attitude felt more like I was being questioned by the police.
16. maj 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello JJ
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are very helpful friendly and…
The staff are very helpful friendly and a good service
17. april 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello Paul,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Amy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Small Prophets Instore Signing
Had ordered the Small Prophets DVD to be delivered to Fopp near Covent Garden for the instore signing on the Monday. Received an email on the Friday saying stock would not arrive in time, which was annoying. Went to Fopp on the Monday explained the situation. Thankfully it was all in hand and the staff had a list of everyone who had pre ordered the item. It was a great event. Thanks to all the staff.
23. marts 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Guy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A go to place for every physical media…
A go to place for every physical media enthusiast
22. november 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi klant
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Mark
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Henrietta,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Member of staff bit grumpy
21. februar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello Alan
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Came in to collect a pre-order
Came in to collect a pre-order. Everything was smooth, easy and uncomplicated.
27. januar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi N.M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
A great selection of vinyl with lots of…
A great selection of vinyl with lots of offers and discounts that mean I always find a few albums to buy at every visit. Great, friendly staff too.
20. januar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Francois
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Professional Service
Ordering was very easy and I was informed promptly on all stages of the delivery process.
18. januar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The support from Fopp in Covent Garden…
The support from Fopp in Covent Garden was excellent and all aspects of service were professional and courteous. Staff were great. Issue with the double album having 2 of the same record quickly and easily solved.
13. januar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Incredibly helpful and knowledgeable staff at Fopp
The staff in Fopp are brilliant - helping to track down what you’re looking for, and clearly enjoying what they do so well.
10. januar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Jeremy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From Fopp efficiently…
I ordered via Fopp in store which is one of my favourite record spots in London. It was super easy to order the item that had sold out and pick it up, even got a better price by ordering like this. And of course ended up buying myself a couple of extra Cd’s along with the gift shopping!
24. december 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Duncan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Flawless experience with incredibly…
Flawless experience with incredibly helpful service — highly commendable!
Top-notch service: seamless, efficient, and genuinely helpful.
5. januar 2026
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Naina
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
The online order was easy, but it took a long time for the staff to find the records (seemed not bothered as it was busy before Christmas, he had to ask his colleague and he found them quickly).
20. december 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello Customer
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Friendly customer service
Friendly customer service. They had the vinyl I ordered for collection but even beforehand when I was worried I wouldn't get my click and collect before I travelled they offered to reserve one they had in store just in case..
21. december 2025
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Fopp Covent Garden
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
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