Beautiful new store in Derby assistant so helpful for what I needed nothing to much trouble. Received email informing my order had arrived within 3 days. What wonderful service very happy customer.... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... Se mere
Virksomheden har svaret
Very convenient pre-order service allowed me to buy a copy of a new CD in advance of its release date. In the meantime, some fraudulent transactions on Amazon.co.uk made it necessary for me to canc... Se mere
Virksomheden har svaret
Excellent personal service. Not a time wasting courier involved. You order at the HMV store in person or by 'phone you're kept up to date with order progress without being inundated with info and you... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Derby
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, Storbritannien
4,8
Fremragende
217 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Free delivery
HMV contacted me to notify me of a store relocation whilst I had an order in place. They offered to deliver the item free of charge, which they did, to which I am grateful.
25. januar 2026
Besvarelse fra hmv (UK) - Derby
Hi Steve,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Derby
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great!
Really easy to preorder my Christmas gift: 50th anniversary Wish You Were Here Pink Floyd. I decided to do click and collect as that was easier for me than have it delivered. Hubby was so pleased with it!
23. december 2025
Besvarelse fra hmv (UK) - Derby
Hello Anne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Derby
Hi Luke
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Long extended wait for delivery
Long extended wait for delivery, only positive was that I received regular emails keeping me informed of the on going delay. Poor delivery times!
24. december 2025
Besvarelse fra hmv (UK) - Derby
Hi Miss,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
Great knowledgeable staff
Great knowledgeable staff, very helpful and it's great to see newer members of staff continuesly learning on the job .
Staff are polite which is always a bonus .
10. december 2025
Besvarelse fra hmv (UK) - Derby
Hi Sally
Thanks for getting in touch with such a positive 5 star review for our store in Derby; we really appreciate your comments and hope to see you again in the near future.
Cheers!
So easy to order click and collect
So easy to order click and collect. With good notification with when ready to collect.
8. december 2025
Besvarelse fra hmv (UK) - Derby
Hi keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
THANK YOU HMV
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely outstanding,I explained what had happened and within minutes i had my new vinyl. HMV THANK YOU
7. december 2025
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Derby
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Derby
Hello Mr
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
DVD order
I ordered my DVD, was kept up to date with the order all the way through. On collection, the HMV staff were very helpful.
3. december 2025
Besvarelse fra hmv (UK) - Derby
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Derby store is excellent and Alex…
The Derby store is excellent and Alex who served me was helpful and friendly. I would appreciate the return of the online stock checker system for in-store items which I have found very helpful.
22. november 2025
Besvarelse fra hmv (UK) - Derby
Hello Paul
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Derby store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
The online stock checker is currently unavailable for maintenance but we anticipate it to be back again soon.
Thanks for shopping with hmv, see you again soon :-)
Excellent service.
17. november 2025
Besvarelse fra hmv (UK) - Derby
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
One half of my order has arrived so all…
One half of my order has arrived so all good so far
I have to order online as the lift has been broken for years in the Derbion store in Derby
13. november 2025
Besvarelse fra hmv (UK) - Derby
Hi Ruth
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very pleased with the record order
Very pleased with the record order , very quick service.
10. november 2025
Besvarelse fra hmv (UK) - Derby
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
As always great service from HMV
As always great service from HMV. Ordered three sale items online, quick delivery,good communication and very helpful and friendly staff at the Derby store.
11. november 2025
Besvarelse fra hmv (UK) - Derby
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order item I wanted
Easy to order item I wanted. Item arrived as expected in protective packaging and I was kept informed of the progress of my order.
31. oktober 2025
Besvarelse fra hmv (UK) - Derby
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always good and professional
27. oktober 2025
Besvarelse fra hmv (UK) - Derby
Hello Steve
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The lady was so helpful will definitely…
The lady was so helpful will definitely shop again
20. oktober 2025
Besvarelse fra hmv (UK) - Derby
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect my order very friendly…
Easy to collect my order very friendly and helpful staff. Will definitely use this service again.
16. oktober 2025
Besvarelse fra hmv (UK) - Derby
Hello Charlotte
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Fast and efficient service
Fast and efficient service. Never had a problem with them. Very happy.
14. oktober 2025
Besvarelse fra hmv (UK) - Derby
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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