Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Se mere
Virksomheden har svaret
I ordered a box set on Saturday and it arrived on Tuesday excellent service if I need anything else I'll go to hmv
Virksomheden har svaret
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Chester
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Storbritannien
4,8
Fremragende
265 anmeldelser
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Besvarelse fra hmv (UK) - Chester
Hi JASON
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Never had issues with HMV in store
Never had issues with HMV in store, they recommended I use their website as they didn't have what I wanted in store.
5. marts 2026
Besvarelse fra hmv (UK) - Chester
Hi Danielle,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Chester
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great value Blu-ray film from a proper shop
I was able to buy a Blu-ray for a film recent release for the same price as streaming rental, with the bonus that I could visit a wonderful, quirky high street store. The staff member was helpful when I couldn't find what I was looking for.
3. december 2025
Besvarelse fra hmv (UK) - Chester
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience and easy to shop
Great experience and easy to shop. More live bands earlier on in the day of Saturday
15. februar 2026
Besvarelse fra hmv (UK) - Chester
Hi Burnett
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease of ordering… even though some…
Ease of ordering… even though some albums were out of stock, it was quick with the delivery of those.
7. februar 2026
Besvarelse fra hmv (UK) - Chester
Hi Lainey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Chester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Beth provided excellent customer…
Beth provided excellent customer service. Friendly and helpful. It is much better to buy from the HMV shop rather than online.
2. februar 2026
Besvarelse fra hmv (UK) - Chester
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Overall good online shopping and delivery service experience
I ordered a new turntable for a birthday present. The purchasing process, was easy enough. The delivery was quick easy to trace with good packaging. The staff was kind and attentive during collection at the store.
22. januar 2026
Besvarelse fra hmv (UK) - Chester
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Chester
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Chester
Hi Carol,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Chester
Hi Brock
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and Collect service 👍
I used the click and collect service for a Christmas present for my daughter. Very quick and easy. I would use it again 👍
15. december 2025
Besvarelse fra hmv (UK) - Chester
Hi Karl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service for a muppet!
Got confused between store order and on line. Clearly I mis-read the website. Saw an album I wanted which indicated, I thought, it was in stock at my local store so I ordered it. When I got there they did have it but ‘my copy’ was being delivered later. Took the one they’d got, rang HMV and they assured me I’d get a refund on my on-line purchase. She didn’t call me a muppet, but was very pleasant and polite. And guess what. It worked. Album in hand and muppet refund within 5 days.
I use HMV store for purchasing vinyl and find their Chester store staff brilliant. But the real test of a good company is how they deal with a customer being stupid!
18. december 2025
Besvarelse fra hmv (UK) - Chester
Hi Campbell
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Chester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A great band, lovingly resurrected!
I was searching for reasonably priced Wayne’s World blu-rays. Best price on the internet. Collected from Chester store. Really pleasant people on the tills and the shop was jam-packed full of stuff. Just like when I used to go as a teenager. Really happy the brand has been resurrected and the shops have such an enticing range of things. Even bought my nephew a gift card, like my uncle used to do for me. :-)
15. januar 2026
Besvarelse fra hmv (UK) - Chester
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The brilliant matty
Whenever I go there it’s like stepping into my dream land, it’s the greatest place with the kindest staff. They are always helpful and always happy to help. And matty is just a chill guy
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Chester
Hi Coby
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
It's probably the only place left to…
It's probably the only place left to buy music in a CD format. Easy to use website - well stacked - friendly staff.
10. januar 2026
Besvarelse fra hmv (UK) - Chester
Hi andrew
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Purchase arrived on expected day
Purchase arrived on expected day, click and collect process worked well. Staff in the store v helpful and friendly
19. december 2025
Besvarelse fra hmv (UK) - Chester
Hi Helen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Collection
When I placed the order, it stated the item was in the local store. Before I was advised it was available,I was in the area and called in the store hoping to collect the item, and hoped the order could replace the one in the store. It appeared this simple transaction was not possible and the unhelpful assistant scoffed that maybe I should have had it delivered to my home.
18. december 2025
Besvarelse fra hmv (UK) - Chester
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised Click & Collect orders are sent from our warehouse to the store and are not fulfilled from stock already available in the store. Please contact us at website.service@hmv.co.uk if you need any assistance.
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