Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Verification and payouts to your bank account takes long compared to other payment gateway providers. Dealing with compliance team is a pain, emails/texts often go unanswered, requiring multiple f... Se mere
Virksomheden har svaret
I like hitpay, however at pos when you adding products your have to do 1 by 1 and save because if you don’t you loose all the quantities you previously uploaded on the same products category and there... Se mere
Virksomheden har svaret
Handy payment system. Makes it easy to look after my inventory and mass in person payments pretty seamless! Love the constant updates they’re making to expand their payment capabilities across SEA. Th... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Kontaktoplysninger
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I did onboarding and after 1st…
I did onboarding and after 1st transaction (700$ CAD approx) it was flagged and sent in review. I sent all the requested docs. They stopped answering my email. I escalated to stripe and they said to contact hitpay which I did trough whatsapp and emails for a few months. They never replied today after having given up i decided to check again. my account doest exist anymore.. THIEVERY at its best

Besvarelse fra HitPay
very bad application ask everyday new…
very bad application ask everyday new document for last 2 month and after that without any reason rejected may be jist collecting data please careful

Besvarelse fra HitPay
Hitpay does not know the laws for starting an Australian business.
They don't know the laws for starting an Australian business. After going through the ID verification process they then require business registration documents...You do not need to register a business to be a sole trader in Australia. Know the rules! I will stick with Stripe and PayPal.

Besvarelse fra HitPay
Prompt, Personal Service in solving technical issues
Recently, I made a urgent request to solve an issue on my HitPay payment gateway on my website.
Truly appreciate the very prompt, personal and patient correspondence I had with the team. The issue was solved and what I truly appreciate was their patience in guiding me to find out the issue. All these technical issue, which was linked to my website etc were very very unfamiliar to me, yet they so patiently guided me step by step. Thank you to the team. Know I can count on Hitpay to help resolve issues.

Besvarelse fra HitPay
We got scammed by this company
We got scammed by this company, Be careful on this one. After they have approved our company and was able to received a $7,931.00 Payment suddenly they have rejected our account. Lock our login!
They took the money and never pay us. Be careful on this one they are scam!!!!!!

Besvarelse fra HitPay
Hitpay is Scam, They will first let you charge then run with all balance.
I recently had a very unsatisfactory experience with Hitpay. Without any prior notice, my account was abruptly closed, and my login details were disabled. This not only inconvenienced me but also left me feeling frustrated and bewildered.
I had $795 in my account which was lost, Nobody is available to answer or refund it to me. There was not even a single complaint on my account and before signing up I read all the T&Cs thoroughly to make sure my business type existed in their eligibility list. They are just cooning in the name of Merchant Services, They are Fraud as they conned my $795.
I strongly caution businesses and individuals against using HitPay for their payment processing needs. Our unfortunate experience highlights a concerning disregard for customer relationships and financial obligations.
In light of this negative encounter, we are actively seeking alternative payment processing solutions that prioritize transparency, communication, and accountability.

Besvarelse fra HitPay
Unjustified Account Closure and Withholding of Funds by HitPay
I am writing this review to express my profound dissatisfaction with the services provided by HitPay. Recently, our company's merchant account with HitPay was abruptly closed without any valid explanation or warning.
Without any valid reason provided, HitPay arbitrarily and abruptly closed our company's merchant account. This unilateral decision has had severe consequences, with the outstanding amount of $2250 owed to us remaining unpaid. It is crucial to note that we had not encountered any disputes or chargebacks, making this closure entirely unexpected and unjustified.
The lack of communication, and transparency, and the abrupt termination of our account have left us in a state of considerable frustration and financial strain. This experience has demonstrated a severe lack of professionalism and responsibility on the part of HitPay.
I strongly caution businesses and individuals against using HitPay for their payment processing needs. Our unfortunate experience highlights a concerning disregard for customer relationships and financial obligations.
In light of this negative encounter, we are actively seeking alternative payment processing solutions that prioritize transparency, communication, and accountability.

Besvarelse fra HitPay
260USD cannot be recovered.
After using it for 2 months, the account was closed without warning and the remaining money 260USD cannot be recovered.
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Don't be fooled by good reviews, You should see how they respond to negative reviewscheck their reply about bad review, You will find that they are all official replies and are not helpful in any way.
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1.Hitpay first close payout, then close account, so you can't log in dashboard, and the money from transactions on my website (1.1-1.8) was taken away by Hitpay.
2.I contact compliance department, just reply me "Unfortunately, we are unable to onboard your business. Kindly visit our Acceptable Use Policy and/or Terms of Service for more details"
3.I contact support department, no reply yet
4.Then I search Hitpay in MAS and FIDREC, it doesn't in list, so MAS and FIDREC can't defend your rights
hope next customer check my review before use their services

Besvarelse fra HitPay
I am reposting this as a follow up…
I am reposting this as a follow up reviews that will truly reveals what I have encountered.
Before I started to use hitpay, I have asked them about recurring payment as we are selling SAAS software. They assured and everything is in order until recently when the first recurring occurs, it fails.
I have contacted hitpay and they told me many people are fraud-ing their gateway and that they disabled many of the account (including ours). And to be fair, we have zero complaint from users. Not sure how they assess or they simply hack care.
Mind you, this is not a game of child-play where you simply do what you want without informing customers. Then they went on to want all the business accounts information which has already been shared during their initial verification.
That aside, I felt so silly to save that 1.5% transaction and use their gateway instead of using stripe directly.
This is my experience and all of what I mentioned can be verified with records of communication.
Use at your own discernment.

Besvarelse fra HitPay
HitPay offers my e-commerce website a…
HitPay offers my e-commerce website a great payment solution. The best part is definitely because of the HitPay team being super helpful to my business. Cheers.

Besvarelse fra HitPay
The payout is not smooth
The payout is not smooth, as they don't tell you and they don't ask you if you are a new business owners, please fill these options, new business owners yes or no, other requirements too, as they are not issuing our payout which we require urgently to make the payment to agents through which we made the payment of the travel tickets. This is worse experience I have ever had, the email reply is very slow to us. We are waiting and anxiety is increasing as the payment is around NZD 2620 dollars, and its a big amount, they took the amount but suspended our account without saying that they required this and this for the account. Suspended our account and kept the money with them with no clarification on this. I have talked to the CEO too on the email but no reply from him yet received. This is ridiculous and spending time chasing this payment. Kindly release our payment as provided everything you wanted which is not required by other payment gateway service providers. I don't know why you are leaving us like this with no reply at all. If any penalty incurred or cancellation done by the Airline, we will straight pass it on to you along with harassment charges. This is really a bad experience for us. Never happened with stripe payment gateway or Poli pay. The process was so simple. Kindly advise what you are doing with our payout? Regards Raviudai Sabrol.

Besvarelse fra HitPay
whats wrong with these people?
whats wrong with these people?? they dont reply after waiting for days!!! suspended my account and asked to send them an email, still waiting for a reason. My customer is going crazy at me bcoz I promised a refund but they still haven't refunded or unsupended my account

Besvarelse fra HitPay
Easy to use
Easy to use n also convinient for new business owner i like it

Besvarelse fra HitPay
A Technological Leap in Payment Solutions: My Experience with Hitpay
As a business owner, finding a payment solution that streamlines operations while saving costs is crucial. My journey with Hitpay has been nothing short of transformative, offering me a blend of efficiency, affordability, and technological advancement.
The immediate benefit that struck me was the fast turnover – receiving payments by the next working day. This rapid processing has greatly improved my cash flow and financial management. When comparing Hitpay to others like eGHL Malaysia, the differences are clear. Hitpay offers lower transaction fees, which has been a significant saving for my business.
What sets Hitpay apart, however, is its technological prowess. The seamless integration of Hitpay with Xero accounting system has revolutionized how I handle my finances. Daily transactions are directly keyed into Xero, automating what was once a time-consuming task. This integration not only saves on labor costs but also enhances accuracy and efficiency in my financial reporting. It's an example of how smart technology can truly elevate business operations.
In terms of reliability, Hitpay has a higher successful order rate compared to many other platforms. This has led to increased customer satisfaction, as they experience smooth and hassle-free transactions. The customer service from Hitpay is also commendable – responsive, attentive, and always ready to assist.
From a cost perspective, the automation and integration with Xero have been a game changer. The reduction in manual labor and the need for less intensive oversight has allowed me to allocate resources more effectively elsewhere in my business.
In conclusion, Hitpay has not only met but exceeded my expectations in a payment service provider. It's a perfect blend of cost-effectiveness, technological advancement, and operational efficiency, making it an indispensable tool for my business. My customers are happier, and as a business owner, I am too, thanks to the remarkable capabilities of Hitpay.

Besvarelse fra HitPay
scam don't deal with this business
They just dont reply, they lock the money in the account and never get a reply. Dont bother

Besvarelse fra HitPay
Great affordable portable device
I do pop ups for my brand and with Hitpay, it has helped me close deals that I would not have been able to do so without a portable POS. The price was also affordable for its size. Its a fuss free process to set up the prices and items and perform transactions. However, I noticed Hitpay often make updates and there happened one time that the update took a very long time while a customer was waiting. Another time,it just got disconnected from my phone and it did not work despite turning my phone's bluetooth on and off. I had to forget the device and reconnect to pair the Hitpay wisepad with my phone again for it to work. Luckily, both times the customers were willing to wait so I did not lose the sales.
Tip: Make sure you check that the hitpay is turned off, paired properly with no updates before you start.

Besvarelse fra HitPay
Great device to have if you are in small business without hefy maintenance charge
As a pop up vendor where at times, we have customers who prefers to pay by credit cards, having Hitpay is a saviour! It is so easy and convenient to use. The device is small and convenient to carry around and all you need is bluetooth to connect. And payout is also fast, usually within a week. I don't have to worry about losing sales due to no credit card payment available for customers. And also there is no monthly maintenance fee too.

Besvarelse fra HitPay
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







