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HiQ Tyres & Autocare - Llansamlet (Swansea) Anmeldelser 

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TrustScore 3.5 ud af 5

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Dækbutik
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Lokation

Skift lokation

Valley Road, Swansea Enterprise Park, SA6 8QP Llansamlet, Wales, GB

•
01792 224800

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Virksomhedsoplysninger

  1. Dækbutik
  2. Synshal
  3. Automekaniker
  4. Privatchauffør
  5. Mekaniker
  6. Bilsyn

Om HiQ Tyres & Autocare - Llansamlet (Swansea)

Oplysningerne kommer fra forskellige eksterne kilder

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.

Kontaktoplysninger

  • Valley Road, Swansea Enterprise Park, SA6 8QP, Llansamlet, Wales, Storbritannien

  • 01792 224800

3,4

Middel

TrustScore 3.5 ud af 5

1 anmeldelse

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 3 ud af 5 stjerner

Run flat tyres ordered HIQ Days Fiat (Llansamlet Swansea)

Ordered Goodyear RUN FLAT tyres for a BMW online due to a reasonable price, for fitment at CEM Days Fiat dealership incorporating HiQ tyres at Llansamlet, Swansea.
Driving home from the depot after having four new tyres fitted, felt the car handling just felt totally strange.
On closer examination noticed that RUN FLAT TYRES had NOT been fitted to the BMW, just standard Goodyear tyres.
BMW’s are fitted with run flat tyres as standard as the car does not have a spare tyre or lifting jack.
Telephoned HiQ tyres and was told that these tyres fitted were original type of tyres fitted to the BMW, even though Run flats were replaced!!!!
Told they would ring back in 15 minutes, I assume to get their story correct as to why they had fitted the incorrect tyres and had charged me £88 more for the tyres that they had now fitted.
Returned to the depot as I was not getting any sense on the phone. To be met by, who I assume was the service manager who apologised and then proceeded to smirk, while telling me that a manager had told him to order these non run flat tyres.
New tyres have been ordered but it will be three days before they can be fitted. So I cannot use the car for three days as I cannot risk getting a puncture, to which this guy said “its out of my hands”
Thank you HiQ tyres, will not be buying from you again.
Surely the tyre fitter checks what tyres he is replacing!!!!

Update. Spoke to the after sales director at Days who hold the HiQ franchise at this depot. He was very apologetic and understood the problems that I encountered. Correct tyres have now been fitted. I've updated the rating in respect of the service overall from the original one star.

6. marts 2020
Uopfordret anmeldelse
HiQ Tyres & Autocare - Llansamlet (Swansea)-logo

Besvarelse fra HiQ Tyres & Autocare - Llansamlet (Swansea)

Hi Julian,

Thank you for your feedback.
We take our customer service very seriously so would like to look into this further. Please could you email hiqcustomerservice@gmail.com with full details on this including dates and times you visited and your contact details.

Many thanks,

HiQ Team

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