The Hertz Corporation Anmeldelser 

Booked a van, received all the confirmation emails, went to the pick up point to find the van behind a padlocked gate and fence. Tried to call customer service ( biggest misnomer ever), gave up after 35 mins (8pm). Tried calling again this morning, first call answered after 10 mins and immediately cut off, next call answered after 30 mins, greeted by a voice and then cut off. Avoid this company at all costs and the locations they use (B&Q, COSTCO and LoknStore) need to do the same as they are guilty by implication . We should be able to give a minus rating.

I hired a van for 2 hours on March 3rd and accidentally knocked the plastic camera housing of the rear camera. I reported it to the "customer services" who didn't seem to understand what to do or how to assist. I left the van and went home, 3 days later £1200 was removed from my account with no notice or contact. I phoned them multiple times, emailed then multiple times, both unanswered or brushed off. Having gone back to the vehicle nearly 3 months later, the sum of my £1200 repair is a piece of tape holding the camera in place. I don't mind paying for the repairs, but to just take £1200 (probably the only process that has some level of efficiency) from someone and not repair the van, nor take the relative cost of repair is disgraceful.I have contacted the ombudsman who responded saying they have said they would repair the vehicle immediately and send .e the difference. That was 3 weeks ago and I have heard absolutely nothing. Be VERY wary when renting from these people, they have no processes in place outside of taking as much money as they can.
UPDATE: The ombudsman concluded that the bill of £1900 supercedes my £1200 deposit therefore nothing will be returned. This was the final response from the ombudsman and further emails were completely ignored. The mechanic bill they sent contained the damage i was responsible for and 3 other pieces of damage they decided to add on that was nothing to do with me. I took them to small claims court and won a County Court Judgement against them for the difference. They appear to have 2 levels of customer care teams, one where they completely ignore customers and one where they deal with legal action. It was paid after 1 email with the ccj details.

Absolutely disgraceful, twice the same thing has happened to me now, o was told the van was ready at my local DIY store and when going to collect the van I couldn’t gain entry, the first time this happened I called Hertz customer service and was cut off several times, in the end I got a full refund but this took almost 2 months! I gave them the benefit of the doubt and the same thing has happened, I could not gain entry and called up customer service again, after being cut off again this was finally resolved. I certainly won’t be using hertz again I would rather pay a little extra rather than let other people down.

Wow googled to try find a complaints email and came across this and yes sadly I’ve had a one star experience.

Hired a van from a diy store car park on a Sunday, app allowed me to book past store opening time, when I got the van it was very broken. The app then reminded me that hire was subject to opening times of the store so had to rush back and drop it off. Rang to complain and was told to email as the person acknowledge the hertz system has the wrong opening hours on their system and the app shouldn’t have let me book. Emailed and did not get a response for now nearly three weeks despite being sent a ticket number acknowledgment.

Sounds like I’ll need to contact my bank to resolve

How a company can operate like this in this day and age is beyond me. Just wow

Absolutely the worst company you could use they are so unprofessional with poor staff with poor communication. It took them a month to come back and respond. They offered £10 compensation to be paid into their account to make me use them again I said no just reimburse my card. After that radio silence what a rubbish company.

My experience with Hertz24/7, a van rental company, was extremely disappointing. Without any reason, my reservation was cancelled just minutes before pickup, leaving me stranded and unawarewhen I arrived at the B&Q parking lot. This resulted in wasted time and forced me to cancel my plans with B&Q, causing significant inconvenience. After waiting over 20 minutes to speak with a representative, I was simply told that their system was at fault, but they couldn't do much about it. When I asked if I could make a phone reservation for another time with a reasonable discount as compensation, the only offer was waiving the £5 additional fee for phone bookings. This is unacceptable. Avoid this company at all costs! They cannot be relied upon.

I honestly don't know where to start.
I hired 1 van for 8 hours, was charged for 3 days and 2 vans.
Flat tyre not my fault. 8hr wait for AA that never came.
No refund.
Stay away!

My experience has been dreadful. The van was fine, it's a van, what more can you ask for, and only needed it for an hour.

Had a call an hour after returning it, telling me the reservation was still active. "No", I told them - you can check the telematics, it was returned on time. I was told that they would sort it.

7 hours later, I get another call saying it's still active. They had every opportunity to sort it on the first call, but did NOTHING.

They charged me an additional £130, claimed there was nothing they can do about it as the billing system was automated.

Made me email in, and 6 days later, still nothing back. Chased by phone to be told they're different teams and I needed to email again.

I'm just going to chargeback through my bank if it's not resolved, and from reading other reviews, it's obvious I'm not the only one.

Horrendous experience!

I booked a van with the Herz 24/7 app and went through the registration process.
I had already made arrangements with the seller of a sofa that I will be picking it up this evening.
Then I received an email saying that my reservation has been cancelled for no reason.
When I called the phone number in the email the person did not sound professional at all and there were people laughing in the background. He told me that all reservations are cancelled automatically and I was told to install a different app. This app has hardly any installations. The person used phrases like "Or something like that...". It didn't trust this at all and it sounds like a scam so I hung up.
When I went to my online account I am not able to remove the payment card nor cancel my membership.

I'm appalled with this experience, I have never seen anything like it.

Delivered the van back to B&Q 20 mins late after being blocked in a parking space. Tried to extend it on the App which would not work properly and then tried to phone them on the number given but no reply after 8 minutes. Absolute hopeless / hapless customer service. I phoned them up to complain they said I still had the van even though it had been parked up and returned for 4 hours. They couldn't even track the van and had to phone B&Q to get someone to go outside and see if it was there. minutes. They had kept charging me for the use of the van even though it had been returned and the Bill went from £26 to £150 and they just take it from your account. I've now got to go through the whole saga of trying to get my money back which judging by some previous comment will be a nightmare. Tried to complain but you've got to email in apparently as the call taker said there were no supervisors / management on duty. This was totally unbelievable, a big international company managing thousands of hires per day and no supervisor on duty - who are they trying to kid. However I will get there in the end by hook or by crook. Awful business practice and I would never use them again. Their App is awful and they send you a You Tube video which is useless. Avoid like the plague. Pay a bit more elsewhere for a personal service. This company are a joke.

Stay clear!!! Booked a van to get furniture home from Ikea, travelled to the store picked up my order and headed out to the car park. Bang on the time i was supposed to collect van i got a txt saying van was no longer available. Customer services only option for me was to travel to the other side of the city to get a van ( dont know what they expected me to do with my furniture) or wait for 4 hours until another van became available. 1 week later still no contact from them regarding my complaint. Utter useless company.

Booked van got msf 15min before my time that van not available we call you soon 30min still nobody called me and i called them nobody amswering. Problem is my bookong still open on app so cant book another van.

I turned up to my rental, and the van had not been checked at all. Dead battery, no fuel, and fuel card missing. Dirty.

I called and someone arranged anther van, no offer to discount or offer anything considering what had happened, but what they did do was charge another £180 for a van. Which was not made clear. I am now still waiting for the refund on the original rental. The customer service and experience has been an absolute disgrace.

Unfortunately unable to give negative stars for this scam of a company. I'd booked a commercial vehicle and 15 minutes before I was due to pick it up Hertz cancel my reservation, take double the fees from my account despite the quoted amount then proceeded to tell me i could have it back in 3-10 business days. No reason for the cancelation provided.

We got a van from them 1st Dec 23, during the hire the handbrake failed. The biggest mistake we made was telling them about it, they are holding £1200 deposit from our card and have been investigating, escalating and basically having no decency to return our money! Every time we call theres a different story, its like they have a little book of lies and when you ask for a manager there are none available! Absolutely shocking!
I have also been hung up on countless times.

I had made a booking which was cancelled the afternoon prior to collection with no explanation. The van had been booked to undertake a substantial job which had been planned over several weeks with other bookings dependant on the van hire, terrible service I will not use again.

Van broke down 2 hours into 3 hour rental. Called hertz, they said 2 hours 45 approx for breakdown service. Explained I couldn’t wait that long and would need to get taxi back to collection point for my car. Paid 23 pounds for taxi. Emailed hertz a few times. Surprise surprise! Being ignored. Looks like they’ll need a trip to court for a little customer service refocusing:/

I booked a van a month in advance from the Cambridge branch. Just 15 minutes before I was due to collect van I had a text to say that the van was no longer available and that the customer service team were working to find a replacement. 10 minutes after I was due to collect van I had another text to say the van was unavailable and asked me to ring customer services. Rang that number only to be told no vans available anywhere in Cambridge area and only suggestion was to go to Ikea as they hire them. Nearest Ikea about 50 miles away. Then to rub salt into the wound I had an email to tell me that as I had cancelled with not enough notice I would be charged a full days rental.
I checked my bank account which showed a pending payment to Hertz for double the amount I was expecting to pay for the van. Rang Hertz who said the payment was automatic due to the cancellation, but in the circumstances they wouldn't actually take the money from the bank. It to a week for Hertz to release the money back to my account.
At no time have Hertz apologised for this appalling service.
One star given as I have to give a star to be able to write the review, giving no stars not an option.

Cancelled booking 7 minutes before I was meant to pick it up on a Sunday. On my way to the pickup location having pre booked the van in advanced. Get an email saying that it’s been cancelled, ask and my account has been suspended.

Would strongly recommend not using this company. Customer support were less than helpful.

Defective vehicle, both rear lamp clusters smashed so illegal to drive.
Overcharged for early return.
Warning message about servicing on dashboard.

Terrible customer service, when I questioned the above, they lied about my acceptance of the vehicle, saying I 'Insisted' I took it when in fact I was very reluctant to do so.

Just to update this, the response I got was automated and said I would get a reply within 3 days.

A week later and no response, absolutely useless.
AVOID.