The Hertz Corporation Anmeldelser 

I have never seen such a useless app. The company tricks you into buying a membership and then just cancels your bookings without a reason. They do not even notify you, that they cancelled the booking. They just do. You have to find out yourself. I would never ever use this company again

Website is awful and took several attempts to book

Booked a van for 4 hours for £59 five mins before hire still Hadn’t received pin details
For van and my seller cancelled the collection of Item so cancelled the hire before the start time

Charged me £104 hire for full 24 hour hire of can when was only booked for 4 hours tried to call To speak to an agent don’t get no answer so lost £104 for nothing.

Don’t use this company waste
Of time and
Money scam you out of money if I had lost the four hour fee it would
Be one thing
But to be charged for 24 hour hire is a joke especially when they never provided access to the van in the first place

If I could give -1,000,000 stars I would! Tried to rent a van from IKEA Manchester after ordering £800 of furniture, fly through the registration process, take my £3 membership fee (which is a bit snakey but it’s okay £3) so I go outside to the vans 2 mins before my rental was due to start (like the txt message said to do)…in the rain…. Only to get a txt message 5 minutes later being told my account wasn’t active and membership was declined! IKEA closed at 9pm…. The time was 9:03pm….tried to call the contact centre, about as useful as a cock flavoured lollipop. Told me the address I registered was different to my license…. Which it wasn’t, so I gave him an alternative address… the guy processed it…. Registration failed again…. In the end I phoned a local man and van who did it for the same price it would have cost, absolute shambles of a company and I genuinely hope it goes bust

Only given 1 star as couldn’t give a minus!! Confirmed my booking & took their £3 only to tell me the next day the booking was cancelled. Didn’t refund the £3 - despite the low amount it’s the principle here & I can see I’m not alone - absolutely shocking company!!

Introducing a yearly £3 membership fee to members who signed up when there was no cost and no mention of any cost is at best a dodgy business practice, no cooling off period.. They just charge you and tell you its non refundable will no longer be using them out of principle

Applying a £3 membership fee to all past customers is very dodgy. Why not phase it in so when someone hires they have to pay there and then and be told about the fee? That way people have a choice about whether they hire with you or not.
When you combine the fee with the shocking customer service I have had from various Hertz outlets (Paris and Spain are 2 memories of shocking service that spring to mind) it makes hiring from you even more unappealing

Needed to extend 1 day - midsize vehicle nothing fancy. Rate went from reasonable to > $500 more (for one day extension). Could not reach anyone by phone. Called local office 12 times with no answer. Worst rental company I have had in years. Throwing my gold card away.

Everything run smoothly. Thank you.

The vehicle was covered in damage however this did not bother me. What did bother me was the stench of wet dog, the dog hair and dried slobber all over the seats and dash and the cannabis in the footwell. I suffer a pet hair allergy and so was in pain and wheezing for most of the day - which was hard enough as I was moving house. To add to this I then had to visit a police station to hand in the cannabis. Overall I am really unimpressed and they made a hard day a lot more stressful. I tried to contact Hertz 24/7 to make them aware of all of this, along with the extra payment they took from me, but they don't reply.

My last experience with Hertz 24/7 Costco Reading has cost me more than agreed, I hired the van for 4 hours, at a cost of £72, two days later I find that they've taken a further £47 with no invoice or explanation, its cheaper to hire a van for a whole day.

Terrible experience, won't be using them again.
They cancelled my booking 30 minutes before I was meant to start my trip, due to am issue with my address that they did not try to rectify with myself. I called up and sorted the issue, which was then resolved for then another issue to crop up 30 minutes later. I ended up waiting by the van trying to call their customer service line for 45 minutes, one call was a really bad line on their end so I had to hang up as I couldn't hear them, and the 2nd picked up and hung up straight away, only when I rang a third time I was able to have my issue dealt with.
As I had to rebook the monies where then taken twice and I still have not received a refund for the first payment 5 days on. On calling to ask for it to be issued, I was told to email in, to which their reply was a refund can take up to 30 days. I've never had refunds take this long before and am slightly concerned the 30days will come and go with no refund.
Overall, terrible experience and very overpriced for what it is.

Cannot get into account 😫 Helpdesk totally useless and sent e mails in German.!! 🤣🤣

The actual van rental part went ok, however it is everything afterwards that is terrrible. Got a notification of my account being renewed for the next year coming up unless I cancelled, I cancelled it. It still got renewed. Emailed Customer Service for them to help resolve to be told to do exactly what I had already done. Silence is met when asking when I can expect a refund.

Currently I am in a situation where I have zero faith it won't be renewed again and doubt i will ever see the money back. Avoid.

-edit-
I got money back in the end but was a slow and more painful process than it needed to be.

Service was poor. No time keeping and rather charged over time. My time that i kept waiting for the van to arrive over my booking time is not respected rather i was charged double. For a simple task Of half an hour, i wasted my 2 and half hours and yet charged double. Wouldnt recommend, rather hire a man with van who could also give you a hand with moving stuff out of the van.

After the second "excess rental charge" it has dawned on me that the clock in the van is slower than the time they register the hire as. Unless you arrive back very early you'll be penalised.
They also filed for bankruptcy last year so best to avoid.
I have told them to cancel my account. Vans are filthy, drive badly so probably having parts stolen from them, and then you get ripped off with fake excess hours charges

Avoid at all costs. Hired a van 2 weeks ago. Paid for the service no problem. Then I discovered last night they have taken a payment from my account of £130 without any reason, or my authorisation.

I have tried several times to contact them with no response.

Terrible experience using this pay by the hour van hire service, got a stone chip in the window screen, while I had the van on hire so I reported it immediately, at no point on the call was I made aware I would be charged and how much it would be, but 4 days later I received a invoice email for £424 + £42 administration fee for a cracked windscreen when the windscreen only has a small stone chip, and they took the money out the bank without me being aware, when I have tried to call or contact anyone through email or phone I get no answers, I strongly advise NOT to use this service now, unless you know how to avoid a stone flicking up on the motorway otherwise your hire could more than quadruple in price, BE AWARE !

Noleggio furgone, aspettiamo l’arrivo del pin per accedere al mezzo, che sarebbe dovuto arrivare dopo max 15 minuti (dopo aver ovviamente pagato caparra e tariffa) ma dopo 40 minuti di attesa ancora niente. Tramite l’applicazione scopriamo che la prenotazione si era autocancellata quindi decidiamo di riprenotare nuovamente…ovviamente caparra e tariffa ritirate immediatamente ma del pin nessuna traccia. Ai vari numeri di telefono per “contattarli” risponde solo la voce registrata che ti dice che PER CAUSE DI FORZA MAGGIORE NESSUNO PUÒ RISPONDERE ALLW CHIAMATE e bam, ti attaccano il telefono in faccia.
Ovviamente alla fine il furgone prenotato non l’abbiamo potuto nemmeno aprire e spero vivamente non ci addebitino una penale perché abbiamo le registrazioni di tutte le varie chiamate, mail e tentativi fatti per contattarli per sapere il maledetto pin. E nel frattempo vedremo di bloccare la carta di credito in modo tale che la caparra se la possono sbattere alla faccia.
MAI PIÙ, SOLO UN’AMMASSO DI TRUFFATORI.

spent 2 hours trying to register, email responses a shambles, Get there to find a battered van with dirty seats spent 15 minutes looking for a fuel card that wasn't there started driving only to get someone call us whist driving regarding missing fuel card went 4 minutes over an hour and charged for a full hour which we wouldn't of done if we hadn,t spent 15 minutes searching for a fuel card that wasn,t there, Shocking customer services no reply to complaint and still no reply to original email sent regarding lack of communication during unclear sign up Never again we could of got a man with a van for 4p more and had the job done for us

Seemed like a good idea all done on line and van was waiting as promised. Unfortunately no code arrived and I had to phone them to the get it. Admittedly the guy I spoke to was able to help quickly but didn't seem surprised.
Once I got into the van I was shocked at how filthy the seats and interior was. I spent 30 mins vacuuming it to get it clean enough to use. Inexcusable in Covid times.
On driving the van pulled badly to the left. When I checked the tyres they were so badly worn to be dangerous.
I have emailed hertz for comments but had no reply after two weeks.
Avoid if you want a safe clean van hire.