The middle aged white gentleman that checked me in was really nice, friendly, professional and handled the chaos of checking really well. There was like four people there and he didn't lose his cool... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
OUTDATED SERVICE: Compared to seamless modern alternatives like Turo, which prioritize speed and ease, this traditional counter experience felt antiquated. I'd suggest Hertz modernize its picku... Se mere
This is the best Hertz location in San Antonio. Brandon is the manager and he does a great job at making people feel welcome and does a great job at making the customer experience important.
The staff - Mike & Brandon are always very attentive!
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktoplysninger
5886 De Zavala Rd, 78249, San Antonio, Texas, USA
- (210) 558-7639
Your Car Rental Deals, News & Offers
4,1
God
8 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ignored for 30 minutes while employees struggled with one customer
OUTDATED SERVICE: Compared to seamless modern alternatives like Turo, which prioritize speed and ease, this traditional counter experience felt antiquated. I'd suggest Hertz modernize its pickup process to get scheduled customers out the door faster.
45-MINUTE DELAY: I waited 45 mins past my scheduled pickup time to get my vehicle, despite there being only one other customer in the office.
POOR SERVICE FLOW: Two employees spent ~30 minutes struggling with that single customer's card issue. Eventually, the second employee left the office in a vehicle without ever acknowledging me or offering to help.
ZERO COMMUNICATION: I sat in the lobby for 30 minutes without either staff member greeting me or providing an update. I ultimately had to interrupt their conversation just to ask for my keys.
15. september 2026
Great customer service
Great customer service from Brandon coupled with a quality vehicle and ease of reservation.
15. september 2026
This is the best Hertz location in San…
This is the best Hertz location in San Antonio. Brandon is the manager and he does a great job at making people feel welcome and does a great job at making the customer experience important.
3. september 2026
The middle aged white gentleman that…
The middle aged white gentleman that checked me in was really nice, friendly, professional and handled the chaos of checking really well. There was like four people there and he didn't lose his cool and he reassured everybody. He was working as quickly as possible and that he would get to everybody and to please just be patient. His professionalism, Grace and patience definitely needs to be acknowledged!
And since it's a small neighborhood location and not a large airport location, I was impressed with how busy they were. But also with how proficient the two workers are. Everything was seamless, my car was ready when I arrived and it definitely pays to be a loyal Hertz customer
28. august 2026
Great customer service!
23. juni 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.