Helpful and friendly staff
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very helpful , and we could avoid the counter. It was very easy to pick out a car and just go.
⭐ 1/5 – Absolutely unacceptable customer service. Never again Hertz! I have never experienced such rude, aggressive and unprofessional customer service in my life. We booke... Se mere
The guy that checked me in cave me a car that not washed or serviced!! The place was dark! I could not see a thing!
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Kontaktoplysninger
4740 6th Ave Se, 57401, Aberdeen, South Dakota, USA
- (605) 225-4163
Your Car Rental Deals, News & Offers
3,6
Middel
6 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
⭐ 1/5
⭐ 1/5 – Absolutely unacceptable customer service. Never again Hertz!
I have never experienced such rude, aggressive and unprofessional customer service in my life.
We booked a rental car through Sunny Cars, but when we arrived at the Hertz desk, we were told that our bunq debit card would not be accepted.
Nowhere in the booking information we received was it clearly stated that bunq cards would not be accepted. We arrived expecting to collect a car we had already reserved, only to be refused at the counter.
What made this experience absolutely shocking was the behaviour of an employee named Maria.
Instead of calmly explaining the situation or trying to find a solution, Maria became extremely aggressive and started shouting at us. She was rude, dismissive and completely unwilling to help.
She even told me that she would not help or communicate with me because my boyfriend was the main driver and the reservation was in his name. We were standing there together, simply trying to resolve the issue, but she refused to cooperate.
We understand that companies may have payment policies, but these should be clearly communicated before customers make a reservation. Customers should not discover unexpected restrictions only when they arrive to collect their vehicle.
Regardless of the payment issue, there is absolutely no excuse for shouting at customers, treating them disrespectfully or refusing to offer basic assistance.
We were left without a rental car, with no solution and an extremely unpleasant experience.
For a company as established as Hertz, this level of customer service is absolutely disgraceful.
I strongly advise others to avoid this Hertz location. If you are travelling with a bunq debit card, be extremely careful, as you may be refused despite having a confirmed reservation.
Hertz, you should be ashamed of the way your customers are treated.
Never again!
14. oktober 2026
Uopfordret anmeldelse
The car was great price was ok .But picking up and returning was very difficult !
The car was great the price was ok .But picking up and returning was very difficult!
6. oktober 2026
Quick and efficient
3. oktober 2026
Very helpful
Very helpful , and we could avoid the counter. It was very easy to pick out a car and just go.
1. september 2026
The guy that checked me in cave me a…
The guy that checked me in cave me a car that not washed or serviced!! The place was dark! I could not see a thing!
11. juni 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.