I recently had an issue with a Hershesons curling wand that developed structural cracks after just a single use. My initial attempt to sort this out was a completely poor and unhelpful experience with... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We ordered a French Shellac at their Belgravia store. It took the lady more than 2 hours to complete (we were promised 1.5h), it was over priced and they could not deliver a standard French Shellac. S... Se mere
Virksomheden har svaret
Well this isn't a review but I can't find a customer service number for Hershesons so thought doing this would 'get me thru' & provide the info I'm looking for. Regarding the very mixed reviews for th... Se mere
Virksomheden har svaret
I emailed customer services yesterday regarding my order for their Wavemaker which I placed on line Monday morning. I finally received a response this morning Wednesday informing me that they are havi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We’re a straight-talking hair brand on a mission to make getting Great Hair simple, easy and fun–no matter who you are. We rip up the rulebook and whistleblow on jargon. Then create game-changing spaces and pioneering products that transform your hair routine for life. We’re not just another hair brand. We’re a whole new beauty movement.
Kontaktoplysninger
29 Berners Street, W1T 3LR, London, Storbritannien
- 02074341747
- support@hershesons.com
- www.hershesons.com
2,3
Under middel
126 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 44 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Online order not delivered.
I ordered a product on 25/06 on the Hershesons website. Tracking it, I can see that it had been delivered but I have not received it. I wrote to the support email desk a week ago, no response. I called their phone number this morning, Louise advised that I should email the support desk and I explained that I had already done so. She said there's nothing she can do and said goodbye. Order #42600
5. juli 2021
Uopfordret anmeldelse
Besvarelse fra hershesons.com
Hi Graham,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Although we aren’t responsible for delivery once the products leave our warehouse, I can see that you had further correspondence with our customer support manager, whereby a replacement order was arranged and successfully delivered.
Hershesons x
Almost Everything Cream - Don't Waste Your Money…
I bought Almost Everything Cream thinking this was the answer to my hair problems! It didn't work so I wrote and asked for my money back. I was told that only unopened products could receive a refund and when i pointed out that it was difficult to know if a product would work without trying it i got to a brick wall. Since i bought two boxes i was "allowed" to return one for a refund and although they received it on 1st March I have not received any refund yet and am told: "Your return will be processed through our shipping department so this has been added to the returns queue once inspected this will then be automatically refunded".
Don't ever buy anything from this company since their work ethic is nil and they are hiding behind Covid as an excuse for appalling service. Customer Service it is not!
16. marts 2021
Uopfordret anmeldelse
Besvarelse fra hershesons.com
Hi Pauline,
Thank you for taking the time to leave a review about your experience.
I apologise that it’s taken us a while to respond to this review - we have only just had access from Trustpilot.
Please note that Hershesons, like most other brands, don’t offer a money-back guarantee. Our requirements for returns are outlined in our refund policy on our website which you were sent.
Once we receive a return, we have up to 14 days to issue the refund and I can see that your refund was successfully processed.
Hershesons x
If I could give negative stars
If I could give negative stars, I would!
I returned a product because it didn’t meet my expectations and received a notification of a refund but haven’t received the actual money back.
Chasing the customer service for a month now without any response from them. I will have to deal with this issue via my bank.
Very disappointing. Will never buy from them again!
20. august 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.