Herman Miller Anmeldelser 

Acquistata 3 mesi fa una Aeron full optional con base in alluminio presso un rivenditore della mia zona. Il prezzo assolutamente non è all'altezza delle aspettative promesse, sia sull'aspetto ergonomico che qualitativo. Le mie caratteristiche anatomiche sono del tutto regolari, altezza 1,77 per 82 Kg di peso e nessun tipo di problematica fisica. D'altro canto uno che spende più di € 2.000 per una sedia da lavoro è perchè su quella sedia ci deve rimanere almeno 8 ore al giorno. L'ho rivenduta con molta, molta fatica su Subito.it a metà prezzo, dopo averlo ribassato ben 6 volte.

I bought an Aeron direct from Herman Miller. It arrived within 48 hours, but had an issue where the back mesh sat flush in the frame one side and protruded over 3mm the other. When i raised the issue with customer services, they tried to tell me the physical defect was just a feeling on my part!!!!!!

It takes them longer to respond to an email than it did to arrive .

If you are in the market for a Herman Miller item, WAIT until the 25%-off offers come up. Unfortunately, if you buy outside their frequent practice of offering 25% discounts, even by a few hours, their attitude is just tough luck. They told me that there would not be such an offer in the foreseeable future, and guess what... there it was and having had my chairs only a few days later, their attitude was too bad. Know, that sales are more important than customer happiness.

Order was delayed for over a month, I had to chase twice to find out where the order was. No notification of unavailability or automatic refund was given which is simply bad service.

Herman Miller Logitech Gaming Embody is a very good chair with a premium price tag.

HM claim they will provide a solution ASAP but they have an indian guy saying they are BUSY, I'm also busy!... rubbish customer service.

Don’t buy products from this manufacturer. Like so many other reviewers have found the seat back mesh tears and falls apart after just a couple of years’ use.
One would expect much better quality for an office chair costing 1800 SGD to buy. Herman Miller will tell you that the problem is caused by sweat and will take no responsibility for its crap product. Hello??
It costs over 500SGD to replace the seat back.
DO NOT BUY A HERMAN MILLER OFFICE CHAIR! You’ve been warned.

J'ai acheté une chaise Aeron, mais elle ne m'a pas satisfait au niveau du confort. J'ai donc procédé à un retour contre remboursement, et tout s'est déroulé comme prévu. J'ai ensuite commandé une chaise Embody en remplacement, et celle-ci me satisfait pleinement.

They have non-existent customer service. Why provide a web form or email address for support if you have zero intention of actually responding to them. After waiting weeks for answer to a question (still no response) the sale is over. Nice products but if a company has zero customer service avoid if you can. Sadly we have desks to match but based on this experience I won't be giving this company any of our business going forward.

SAV au top. Ça fait plaisir on se sent vraiment privilégié. Chaise embody pour ma part, j'apprécie beaucoup pour travailler.

Unless you have the patience of Christ, save yourself from months of headaches dealing with this company. I am 68 years old and the company has the worst customer service of any company I’ve ever dealt with. Be prepared to wait months for your order, and months for their “white glove” service (three guys in a rented Enterprise truck) to just pick up the chair, like any other moving company and put it unceremoniously in the truck. As i was in need of a chair before my death, amazon brought me a nice chair within 4 days. They need to suck it up and sell on Amazon (i do not work for Amazon or have Amazon stocks).

Jul-13-2025:
Took a bit more for the parts to arrive but they did fix my chair. I had to pay for transport but that is fine as my purchase happened initially in another city, in a physical store.

Jan-7-2025:
After some insistence, the retailer contacted HM which accepted the warranty. Moved this review to 3 star and will wait for the repair to happen. The parts will take up to 3 months to arrive. Thank you HM.

Original Review:
HM warranty is useless in Brazil. Two screws broke damaging the plastic structure below. All I did was to sit on the chair but customer service is claiming it cannot honor the warranty due to abuse/incorrect use. They dont even specify what made them consider it abuse.
I expected first class support from a company that overcharge for its chair. Very disappointed.

I've had an issue with few years old chair, support arranged the fix which took place in my premises and half an hour for an engineer to finish it.
Very pleased with an outcome, no hassle.

Terrible customer service after trying to get a warranty issue sorted out with weeks being left un-responded to whilst a colleague was away, with a blatant disregard to notify me about this or handover my case to someone else.

I still haven’t gotten my issue resolved after over a month and I have been truly let down by the level of customer service compared to the quality of care they put into making their products.

Very disappointed.

This is the first time I encounter a situation where they refuse to issue an invoice in the name of a company, especially for something as simple as an office chair. The reason? They don’t want it to be included as an expense. I find it unbelievable. I simply cannot purchase it. No further comments.

Lack of consistency on delivery on their side, lack of confidence on mine.

Bought two Mirra 2 chairs.

Got an email saying that the chairs would be delivered in around 5 day (it did not). on the seventh day got an mail scheduling the delivery for the coming week. (another seven days of wait)

It was suppose to be a premium brand. Really sceptical about the product now.

PS - I did email the CS and they didn't bother to get back to me.

Received a defective chair in June '24 and made a claim immediately. Although HM quickly admitted fault and said I was entitled to a return, they asked me to go through the local DC (Union Market) store to do so. The DC store had originally recommended me the COSM only to tell me later that was a poor recommendation for my body type, so an Aeron would work better. 6 months of back and forth and I've received no replacement chair. Now they say they won't even accept a return of the defective chair. That's nearly $2,000 down the drain, and I've still got back problems that need an ergo chair that works.

Chaise livrée dans des délais rapides, néanmoins arrivée avec une roulette cassée, obligé de faire une demande de changement de pièce dès la première journée.
Au bout d'un mois, une autre roulette et le dossier de la chaise qui ne tient plus en position bloquée. C'est honteux vu le prix de la chaise. On verra ce que donne le service après vente que j'espère de meilleure qualité que le produit.

An amazing experience with the customer service team. They supported me so well with my Fully Jarvis desk issue. I am surpised to see such a low trust rating here. I've got only good things to say about the team.

Bei defektem höhenverstellbaren Schreibtisch für € 800,-, keinerlei Support- oder Serviceleistung. Einfach nicht mehr gemeldet. Unterirdisches Verhalten, absolutes NO GO.