Hello Laundry Anmeldelser 

A very good company, my laundry was picked up and delivered on time with a next day service, I just had a standard wash, dry and my clothes were folded, fantastic with good customer service, cannot fault at all. Will definitely be using this service again.

They usually are a little later than the time I choose, but aside from that the process is super quick and well done. Clothes are well washed and ironed.

Ordering process was quick and easy, great value on the service, collection and drop off straight from your door, and helpful customer support and drivers making it all very easy!

I had the worse and scamming experience with them. Fist of all the laundry price for washing Upto 6kg is £15.99 and on top of that I was using it for the first time so i used their coupon for 20% discount, when I was paying it was mentioned that minimum charge is £20 and the person who will be coming to pickup will analyse and charge as per the weight and service required. The person came to collect the laundry at hotel but didn't carry any bag or anything he asked me to source the bag, he didn't check the weight or anything and didn't give me any receipt of how many cloths he was taking, he said if you are not happy then complain to the company. Next day when I receive the laundry it was just took from the dryer and dumped in a bin bag and then put in their company logo bag and delivered, when the service clearly mentioned wash and fold. Again when I asked the person delivering, he told me if I am not happy then I should complain. Today - 3rd day, I went on the website, online chat, when I complained I was told that if I didn't read the policy about the minimum charge then its not their fault. This is a complete scam, my laundry was below 6 KG and as per their prising I should have been charged £15.99-20% but I was charged £20. If they know their minimum standard laundry price is £15.99 then why they intentionally kept minimum charge of £20? also No service delivered as mentioned and charged for. Don't waste your money guys, the service, price and value are not worth.

Nerve wrecking and very expensive experience.

First immediately after I placed my collection I was emailed and told that collection will happen much earlier that day. Driver struggled to find my house and was late to collect the load.

Second- next day I received an email telling me that drop off will arrive much earlier because they have driver problems. Not good, what's the point of having scheduled pick ups if you can't keep to schedules?

The driver who dropped off my laundry was incredibly to rude and could not speak English. He got lost and I had to walk to the main road to collect my stuff at 10PM.

And cherry on top is the invoice that I received two days later. A total of £50 for bag of mixed laundry and 6 shirts.
Keep in mind that jumper and other stuff get charged extra for tumble drying. I was not awareness of it. It's like a double the cost for most items.

Never again. Complete waste.

Don't use this company. Totally dodgy. My white pants were ruined with severe dark stains and they claimed the pants arrived in that condition. They also changed my order of laundry by weight to individual pieces, claiming the hotel reception confirmed such an order to the delivery man without following my online booking instructions. How can hotel reception placed or changed order on customer behalf? Since the service is pre-paid, i was already charged nearly 100 pounds for the worst service i have ever had. They claimed it is hotel's fault and i should complained to the hotel.

Terrible service in very many ways.
Collection was fine, but items were returned late (as in not on the agreed day). A broken down car was the excuse, and I’ve seen it is an excuse they’ve used elsewhere too.
Items were returned with stains still present - an evening dress with feint make up marks came back marked; a men’s blazer came back marked. A complaint was made and only after chasing this three times, five weeks later an inadequate response was received.
They offered 20% off next use, when clearly I wouldn’t use them again as they cannot be trusted to clean, return, or respond to an acceptable standard.
Steer clear.

Do not use. Worst experience ever. 5 hours late picking up, 5 hours late dropping off and the suits came back un cleaned and un pressed. They then said they were picking up the next day. Another excuse car broke down. After 5 emails I received a part refund but still waiting for the rest and are ignoring my emails now. What’s worse is I have had my suites cleaned again but not the same as they were before. I have s horrible feeling they’ve washed them. Not pressing properly and have that smell you get when you get a wet suit. £1300 of suits ruined !!!

Update:

I have since had my suites cleaned twice. Despite this the smell
Is drill there and they can’t get the creases out I have effectively lost £1300 of suits and still not response ftom hello laundry

We were traveling and needed to get some laundry done. We used hello laundry as the price was much better than the hotel’s laundry service. They picked up and delivered our laundry from the hotel as promised and it was ok but they did lose a couple of my socks and they didn’t fold anything…so I would say the service was ok but not great. Not sure if I would use them again as they were not very responsive to my request to look for my missing socks. However, given the price difference from the hotel’s service, I can buy new socks with the money saved so I am not terribly disappointed!

Really good service! I will be using these guys again.

Very professional,lovely delivery drivers, and the ironing was perfect. Thankyou so much
My first experience and will definately use Hello Laundry again.

Delivered as promised. Home collection and delivery so it was very convenient.

They have accepted a particular difficult topper mat with feathers that I needed to dry clean, they did a good job and collected and delivered the clean product as I asked for, sealed. Highly recommend

I found Hello Laundry very efficient. I would use them again.

My experience has been incredibly poor.
I was charged for 3 washes. Not the two I booked, labled and required. The ironing I booked was not done, it just arrived on hangers. My collection was five hours past the end of the collection slot I booked. My return was three and half hours beyond the end of return slot.

This service is neither cost effective or reliable. I would not recommend at all.

Good laundering but often unreliable collection and delivery times.

Used them for the first time and NEVER again. Late collection by two hours. And late delivery by 7 hours. Customer service non-existent

DO NOT USE THEM

PS Shirts returned - 4 had stains which were NOT there before and ALL of the shirts needed re-ironing.

GOODBYE Laundry

Friendly & helpful staff, due to a broken washing machine I googled & found Hello Laundry, and washing was picked up the same day! very quick & prompt and delivered back the following day. I will definitely use again.