Hello Laundry Anmeldelser 

My dry cleaning came back so nice.
Keep using

Very good dry cleaning service.

I booked a collection with Hello Laundry. They arrived to pick up laundry about two hours after the window I selected. They dropped it off one hour late. I was not available and then couldn't reach them to figure out how to retrieve my clothes: their line was always busy, they didn't answer my texts, and the online chat was gruff and unhelpful. I eventually found two laundry bags hidden outside. I do not recommend this service.

I am very happy with dry cleaning service and price.

Do not trust to book any service with this company. It is unreliable and it has poor customer service. When I downloaded the app and was charged £20 for a service not rendered yet, I should have thought twice and not do it.

Pick up was late and the way the customer service chat went made me feel like I could not trust that the laundry will be done in a timely manner. Especially for travellers this is worrying.

Horrible service. Placed an order with them, both collection and delivery were 4 hours late. When I received the invoice I was charged for 20 kg of clothes when I had only sent 12 kg.

Would not recommend.

Good .neat and tidy. All clothes well done

I loved the quality of the clothes and the way they were laundered. The staff were super helpful and efficient. It fell down on the same transportation issues which I notice other people reviewing them on the website have had. But equally since other people have not had those issues I assume it depends where you live and which driver you get as they are a national service. Thank you Hello Laundry for doing such a good job 👏

Good Service and staff are very welcome 🤗

When you book, you can choose specific times for collection and drop-off, but they don’t follow this at all. They pick up my laundry two days later than what I originally scheduled. Then, once they had my laundry, they delayed the return by another day.

When I finally got my clothes back, they didn’t smell fresh — instead, they had a cigarette smell. A disappointing experience overall.

Avoid at all cost. Failure to give a refund following not turning up for an appointment. Said they had refunded but never did until chased. Terrible customer service all round.

Very easy-to-use service. The chat service is very effective; they reply immediately.
Everything was washed and dried nicely, and I am definitely going to place further orders!
As a new customer, I appreciate their efficiency.
At the moment I have only paid a part of the bill, the initial amount to place the order. Although I have not yet finished paying the remaining part—because they still have to send me the invoice by email—they delivered, in the time I indicated, my clothes. Very, very nice.
They also left me a company bag, which I will use next time.

1. Courier arrived 3 hours early
2. Overcharged me (but did refund relatively quickly)
3. Courier returned laundry 1 hour late
4. Low quality dry cleaning
5. App is less functional than competitors like laundrapp

Collection & drop off times are not accurate as you booked. It could severely affect your schedule if you have something else to do on the same day. So it leads to a doubt that if my duvets have really been washed or not - no one knows. I couldn’t smell any cleaning product. But glad to receive them back. And they overcharged me, even they sent me the screenshots of online chat where we confirmed the amount to be charged. They overcharged and they don’t respond your email anymore when you try to request a refund. It’s like a scam to me. Will not use this company again.

A fantastic service. I booked next day washing, drying and folding. Worth every penny!

Had a great experience with Hello Laundry! I ordered laundry wash dry and fold same day, got my laundry picked up within the time indicated, with a tracker provided for the driver. Laundry was then delivered promptly next day at the time window I chose. Super easy and convenient, and everything washed and dried perfectly. Will definitely use again!

Absolutely terrible service!

My washing machine had broken in the evening so I had few options when it came to cleaning my clothes. Hello Laundry offered a pick up time that evening, so I went ahead with it, with the drop off time at 9pm-11pm the following evening. That suited me as I was working late that day and wouldn’t be back until 8ish.

On the delivery day, I received a phone call from the driver at 5:30pm stating he was outside my house and ready to drop off the clothes. I explained that he was early, I would not be home for a few hours, and that he is not to leave the laundry and is to come back at the boomed drop off time.

Instead, he left the laundry on my door step in the rain, in clear view of a main road. It was then left there for hours until I was home.

When I tried to raise a complaint with the company, they did not respond to any emails, and refused to give me an answer on the website chat.

What an amazing and easy experience it was for me to get my duvet cleaned with this place. Thank you for making my job at home easier! It means a lot to me. I am now booking my next duvet cleaning again today!

Positives:
- simple to use
- clean quality was fine
- emailed to advise change in delivery/pickup time

Negatives:
- pickup was delayed by several hours. However they did email in advance to check this was OK. And it did not ultimately delay delivery.