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"Heinz to Home" - A Disappointing Experience for a Long-Time Customer

As a devoted customer of Heinz, my loyalty has been severely tested by my recent experience with "Heinz to Home." For years, I've appreciated the consistent quality of Heinz products, especially their soups and beans. However, I began noticing a decline in quality, which prompted me to try their special home delivery service, hoping for a better experience. Unfortunately, this decision led to profound disappointment.

I placed an order worth £35, expecting the same standard of excellence Heinz is known for. The reality was starkly different. The delivery arrived late, and to my dismay, the packaging was damaged. This was just the beginning of a series of letdowns.

Upon inspecting the contents, I found that most of the tins were near their expiry dates and appeared to be seconds or damaged goods. The condition of the products was far from what I anticipated from a brand of Heinz's stature. Expecting a swift resolution, I contacted their customer service, only to be met with a bureaucratic maze. It took two weeks to realize that my complaints were being handled by a third party before being relayed to the company.

When Heinz finally responded, they informed me that the items I had ordered were discontinued. While a refund was promised, I am still awaiting its processing. This entire ordeal has not only been frustrating but has significantly tarnished my view of the brand.

To add insult to injury, the lack of direct communication and accountability from Heinz is astonishing. It seems as though they take their long-term customers for granted, assuming our loyalty is unconditional. This experience has left a bitter taste, and as a form of protest, I have resolved to boycott Heinz products moving forward. It's disheartening to realize that a brand I once held in high regard has let its standards slip to such a degree.

A loyal customer lost,

Heinz Tomato soup has gone down in taste and value. Overpriced and tastes completely different to how it used to taste. Cheaper brands are now beating Heinz in both taste and value. There soup in a pot is even worse.

i have loved heinz baked beens since i was a kid im now 67 ,and to be honest there the worse beans ive tasted ,the sauce is thin and watery the beans aret. mostly hard what a shame theyve let this happen to a lot of peoples favourite baked beans i shant be buying heinz again

I used to buy nothing else but Heinz baked beans and spaghetti, but no longer. They both taste terrible. I never minded paying a bit extra for the taste, but if anything it should be cheaper considering the bad taste!

This sugary soup is disgusting. Buy something else; anything else.

Digusting company. Nearly 5 pound for bottle of ketchup? No thanks. Hopefully heinz will go in administration soon. Good luck.

I love their beans though they do make me rather flatulent.

I went to my local supermarket to stock up for the colder months today. I have never been so shocked in my life to see Heinz tomato soup priced at £1.70p per can.
I work hard for a low wage and I find myself spending more and more on food. This is the bitter end. No matter how you look at it, your soup will never be worth £1.70
So long and good luck with your business. Hope you find some rich customers.

Worcestershire Sauce :
the recipe is not good. There is no original taste.
Too sweet, very pronounced clove taste. Doesn't go at all with steak tartare for example.
it's not the real Worcestershire sauce

Heinz ketchup isn't tasty and has gotten worse. I switched over to Felix ketchup and it is the best!!! Recommend everyone to try it!!!!

I have only ever bought Heinz tomato soup, no more, it now tastes like it has been reconstituted from powder, bitter, overly sweet and lacking in any spices of any nature. Expensive soup which is now overtaken by cheaper varieties which now taste far better. Your beans look like they have been mixed with milk as they too have that sickly sweetness and lack something. Sorry folks know my soup and beans.

I love hienz beans, and I like to dip chicken pops in them, it’s my idea of paradise. I like to dip my chips too, and chicken, and I like to dip my spoon as well and just eat beans on their own.
- Frank, age 5

I always liked ox tail soup but it is now disgusting and looks and tastes mainly of tomato and has chunks of carrot it is NOT clue on the label it shows a tomato, no wonder I thought it tasted more tomato than oxtail

Tried the oxtail soup...disgusting taste..no meat...years ago was my favourite soup..very poor quality...will not be buying again.

Simply put.
Heinz beans are now a mere shadow of their former self. Far from being the only Baked Beans I would have in my cupboard they are now so awful that I would never buy them again.
What is more, I have lost my faith in other Heinz products.
Had I been aware that the recipe had changed I should not have bought a tray. After 2 tins the rest have gone to the food bank and I doubt they will be able to get rid of them.
Mr Heinz, take my advice and sack the prat that suggested you change what used to be respected as the best Baked Beans on the market.
Britons, vote with your £ and say no to this abomination in a can.

My last review on the Yellow Salty rainwater served up by Heinz has now been upgraded after I had the baked beans. Oh my deary dear. Don’t think they could be any blander if they were orange blandy bland stones, served up by Russell Bland! Used to be a staple (as was the soup). I’m starting to feel sick again!!!

Today I cooked one of my kids favourite dish jacket potato along with Heinz beans however, after eating it I realised that there were dead worms inside of it. One of my kids left some of the food and I grabbed it to finish it there were not one but quite a lot of them specifically on his plate. I have been throwing up since then. I feel sick. I could not say a word to my kids as they may lose their appetite.
I actually thought that Heinz was a trustable company so far. But now they are on my list as cannot be trusted at all. I wish I could have included the photos of them. Please make sure you check inside of the cans before you have it.

Spammers. Sent me illegal spam. Scumbags.

Unethical company choosing to price gouge when UK shoppers are at their lowest ebb and many struggling. I earn in the top 30% but out principle will not buy heinz, even when they resume normal pricing.