This is the second blanket i've bought from H&P - again, the merino alpaca blend. This time the blanket felt slightly different to the first, but when i contacted H&P they very kindly rang me to expl... Se mere
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We ordered 2 cushions & 1 picnic blanket (both Notting Hill). I wasn’t aware they would arrive separately & was a little concerned all wouldn’t arrive in time for Christmas. I made enquires and receiv... Se mere
Virksomheden har svaret
One of the best picnic blanket you can ever get. Good quality, rich colors and natural materials. I can strongly recommend to buy for all picnic lovers who want a cozy, dry place wherever you... Se mere
Virksomheden har svaret
I bought a picnic blanket for my daughter’s friend as a wedding present, it’s duck egg blue with a yellow back and is totally fabulous. Most picnic rugs are small and dull, this one is generous and vi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Picnic blankets, throws and umbrellas. A playful name. Surprisingly thoughtful gifts. Heating & Plumbing London creates blankets, picnic rugs and umbrellas designed for warmth, comfort and quiet joy — whatever the weather. Founded in London in 2017, our deliberately misleading name is part of the British charm. Like good tea and unpredictable weather, most of our pieces are made in the British Isles. They’re practical, well-crafted, and quietly considered — the kind of gifts that show you went a little beyond the ordinary.
Kontaktoplysninger
130 Brixton Hill, Studio 3, , SW2 1RS, London, Storbritannien
- 07767253203
- hello@heating-and-plumbing.com
- www.heating-and-plumbing.com
4,8
Fremragende
160 anmeldelser
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A really beautiful blanket (pale pink alpaca/merino)
This is the second blanket i've bought from H&P - again, the merino alpaca blend. This time the blanket felt slightly different to the first, but when i contacted H&P they very kindly rang me to explain all about this difference and were very understanding. My daughter has received the blanket this weekend for her bday and loves it. The colours are absolutely gorgeous and there is no doubt that this is a beautiful, high quality blanket that she will love for many years.
30. november 2024
Uopfordret anmeldelse
The customer service was outstanding
The customer service was outstanding. The delivery was quick and the blankets are beautiful. I would recommend this company to anyone wanting quality and service. Five stars
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Heating & Plumbing London
Dear Star,
Thank you for your very nice review and your recent purchase. So glad to hear you love your new gorgeous throws!
The Heating & Plumbing London Team
Gorgeous picnic blanket
What a beautiful blanket that is well constructed with quality materials. It’s a perfect size for two to four people to lounge on the grass eating a delectable meal in the park.
1. august 2024
Besvarelse fra Heating & Plumbing London
Thank you for your fantastic review and the great comments on the quality of your new wool & wax picnic blanket.
Wishing you tons of great time outdoors!
The Heating & Plumbing London Team
Besvarelse fra Heating & Plumbing London
Thank you for your 5 star review! Enjoy your new Picnic Blanket!
Besvarelse fra Heating & Plumbing London
Dear Kirsten,
Thank you for your 5 star review. Enjoy your pure new wool throw!
Warm Regards,
The Heating & Plumbing London Team
Besvarelse fra Heating & Plumbing London
Thank you for the fantastic review!
We're thrilled you're loving your new picnic blanket and had such a great experience. If you ever have any questions or want to chat more about it, we're here and ready to help.
The Heating & Plumbing London Team.
Fantastic Brand which I would highly recommend
I discovered Heating & Plumbing on Wolf & Badger, and recently purchased directly from Heating & Plumbing. The range of products and personalisation is fantastic. We unfortunately found a scratch on one of the items which were a gift. Franck resolved this really efficiently and effectively. I was really impressed with the level of customer service, and I will definitely buy from this brand again. I highly recommend this brand to anyone looking for stylish, functional picnic wear and accessories.
1. maj 2024
Besvarelse fra Heating & Plumbing London
Dear Ellie,
Thank you very much for your 5 star review. Glad to have managed to solve the issue very promptly.
We hope the personalised picnic blanket and champagne bucket are a successful gift!
One of the best picnic blanket!
One of the best picnic blanket you can ever get.
Good quality, rich colors and natural materials.
I can strongly recommend to buy for all picnic lovers who want a cozy, dry place wherever you are.
Perfect for couples spendig some romantic time
Warm regards from Germany, Felix
11. marts 2024
Besvarelse fra Heating & Plumbing London
Dear Felix,
Thank you very much for your great review!
This has made our day. We love it when our customers fall in love with our products.
Wishing you many romantic picnics on your new blanket!
Warm Regards,
The Heating & Plumbing London Team
Very helpful and speedy customer service
I had some questions around customs/taxes for my order from outside of the UK and got a very quick, friendly and helpful reply. My order was delivered on time. Overall very happy and satisfied!
3. januar 2024
Delivery £15 what?
18. december 2023
Besvarelse fra Heating & Plumbing London
Dear Roger,
Thank you for your review. We are a small business and put a lot of energy in offering the best customer service as possible. We also put a lot of thoughts in every action we take, so any 1 star review is very disappointing, but that gives us a chance to explain why we make some decisions.
The £15 delivery charge is for Northern Ireland and the Channel Islands via UPS.
It is important to state that our delivery charge is clearly visible in the shopping basket and the payment is only taken once everything is confirmed. It is also listed in multiple areas on our website.
Why £15 for Northern Ireland and the Channel Islands? After putting a lot of thinking in setting our delivery charges, we have opted for a single flat fee for each destination. It applies to any order size (a large part of our order are relatively similar in size so this is making sense to have a flat fee): a customer will pay the same price if they order a pair of socks or 10 blankets.
Unfortunately, the cost to ship to Northern Ireland where you are located has really shot up after Brexit. We are dispatching via UPS as other couriers really had issues a couple of years ago when Brexit was implemented.
You ordered a pair of alpaca socks on Sunday, December 17th. They were dispatched on Monday, December 18th and delivered on Wednesday, December 20th. It is most likely that if we had not used UPS, but Royal Mail for example, the delivery to Northern Ireland would have been after Christmas and you would have been following up with us and would have been extremely disappointed not to get the package on time.
So to reply to your question about the delivery charge, this is really a choice of providing the best customer service as we can. They are other cheaper options available, but we don't feel this is working for most of our customers.
It seems you have also emailed us inquiring about the delivery charge the day after placing the order, but without mentioning you had an order on the way (we only just realised now that that email was connected). We explained the above to you in response right away and even suggested to process a manual order and ship via Royal Mail if this was for a very small package (like a pair of socks). We have not heard back from you following that response, so we can only suspect this has ended up in spam (if you can kindly check and message us back confirming you received it that would be fantastic. It was sent on December 18th at 6H42pm).
We hope that this clarify why our charge for every package dispatched to Northern Ireland and the Channel Island is £15 and that it will ensure you that customer service is always on top of our priority.
Warm Regards,
The Heating & Plumbing London Team
Love the pink blanket xx
4. december 2023
Besvarelse fra Heating & Plumbing London
Thank you for your nice review for the Lollypop Pink blanket! Always great to hear when a customer has fallen in love with our products!
Wishing you a very Merry Christmas!
The Heating & Plumbing London Team
A high quality product
Ordering was easy and post order the communication was good. The throw I received matched well with the
Website picture and arrived with a useful cloth bag.
4. december 2023
Besvarelse fra Heating & Plumbing London
Dear Margaret,
Thank you for your very nice review. We hope you will enjoy the throw and wishing you Happy Holidays.
Heating & Plumbing London Team
Love my throw
Love my throw ! Such beautiful quality and colours. Franck was so helpful when I wanted to change my order and went out of his way to help me. Definitely recommend this company and will buy more in the future.
13. november 2023
Uopfordret anmeldelse
Besvarelse fra Heating & Plumbing London
Dear Louise,
Thank you for your nice review. Very glad we could help and more importantly that you love your new blanket!
Warm Regards,
The Heating & Plumbing London Team
Super quality and looks just like the…
Super quality and looks just like the picture, very pleased with my throw, came very quickly thank you
3. november 2023
Besvarelse fra Heating & Plumbing London
Dear Lisa,
Thank you very much for your great review. Enjoy your new blanket!
The Heating & Plumbing London Team.
Customer service was prompt and…
Customer service was prompt and attentive. The products are beautiful and so well made. Never disappointed.
12. oktober 2023
Besvarelse fra Heating & Plumbing London
Dear Jennifer,
Thank you very much for your great review. It is always great to hear a personalised gift has been a success! Wishing the happy couple a lot of great times outdoors with their new picnic toolkit.
The Heating & Plumbing London Team
Besvarelse fra Heating & Plumbing London
Dear Sally,
Thank you for your 5 star review and your kind words. Enjoy your new blankets!
Great quality products.
3. oktober 2023
Besvarelse fra Heating & Plumbing London
Dear Patrick,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying our products and that the quality has met your expectations. Our team works hard to deliver the best, and it's always rewarding to know that our efforts are appreciated. Should you have any insights or recommendations to enhance your experience further, we're all ears.
Thanks again for choosing Heating & Plumbing London.
I received the wool and wax picnic…
I received the wool and wax picnic blanket, which I love! The customer service was excellent with prompt delivery and the product is made well. I can’t wait to use it!
21. september 2023
Besvarelse fra Heating & Plumbing London
Dear Monica,
Thank you for your great review and you recent order. Enjoy your new picnic blanket!
Warm Regards,
The Heating & Plumbing London Team
Great service and beautiful quality…
Great service and beautiful quality throw. My order was fulfilled quickly and I was kept informed at each step,
The colours of the throw are stunning & true to the advertised item.
I will be recommending you to friends and buying more items Thank you!
30. august 2023
Besvarelse fra Heating & Plumbing London
Thank you very much for your very nice review. Happy customers always make our day!
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