I was a little nervous ordering from Generous Ape, as the website uses an odd & inconsistent range of product images (mainly harvested from brands sold on the platform). I needn’t have worried; I rece... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First order placed with this company - completely wrong item received - no e-mail reply as yet, but this may be due to Easter hols so will await response. Not a great first experience tbh. However Com... Se mere
I ordered the Christmas crackers because I wanted to buy crackers that weren’t full of bits of useless and polluting plastic. Obviously, we haven’t used them yet, but they arrived packed in just car... Se mere
Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier. Lauren was quick to contact the vendor and to coordinate a replace... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop from over 200 independent, sustainable and ethical brands at Generous APE - The Sustainable Marketplace. Our mission is to create a platform that inspires people to adopt a new ethical way of living and shopping. We firmly believe that sustainable and conscious retail is the way forward, which is why we work with specially selected sustainable brands that share our views of a brighter future for the fashion industry.
Kontaktoplysninger
Charles Cottages High Street, Childrey, Wantage, OX12 9UD, Wantage, Storbritannien
- 0800 2465440
- info@generousape.com
- generousape.com
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Christmas Cheer
Good communication and prompts about Christmas items, which were cheery, charming and full of spirit!
Excellent footwear
My new shoes took me all the way round the Frankfurt Book Fair for a week - wonderfully comfortable, and emerged looking pristine.
Perfect shoes
Quick delivery, wonderful idea, just love the look and so comfortable
Amazing they are like slippers they…
Amazing they are like slippers they also help the pressure in my lower back . I have the orange they are superb love them
Helpful with returns
Although the item I ordered didn’t suit so had to arrange a return, the customer service team were very helpful & responsive.
Order query . Ordered a dress which unfortunately…
Ordered a dress which unfortunately took a bit of time to arrive. I contacted Generous Ape and got a swift response explaining the dress company where struggling to send the correct size out . We eventually got to the bottom of it and the dress came as promised . The main reason for 5 stars is the customer service was outstanding , Lauren in the customer department was wonderful . I would recommend this company !

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Wonderful Customer Service Team 💜
Lauren and the Generous APE team were incredibly helpful with an order that was delayed due to an issue with the vendor’s supplier.
Lauren was quick to contact the vendor and to coordinate a replacement, which is absolutely lovely! Would definitely use the site again.

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Great product Continental Chelsea…
Great product Continental Chelsea Boots. Love the design and quality
I purchased presents for my Mum
I purchased presents for my Mum. They were received in good time for Mother's Day. It's a while to go before she opens them and tries the nail varnish and blusher and I'm assuming they will be of excellent quality on par with my other purchases from Generous APE.

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Eco items
Great service and delivery
Items bought really happy with them quality and environment working together

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A problem sorted…
Unfortunately the item I had purchased wasn't delivered but my concerns were dealt with efficiently by Generous Ape who sorted the problem swiftly

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Beautiful sustainable clothes hangers
I recently bought some beautiful sustainable clothes hangers from Generous Ape. I love that they’re made from recycled fabric fibres, and when their time comes, will compose naturally instead of spending hundreds of years in a landfill.

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Shocking customer service. Appalling!
Jacket entirely different colour to what's on the web. Entirely. Customer service communication is regular enough but no ownership taken re the jacket. Basically told that's the nature of online shopping and shifted the blame onto the manufacturer and that I will be paying the cost of return for the jacket. Still waiting on my refund and now they won't reply to my emails requesting an update on my refund. Appalling customer service.

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I bought my first pair of boots from…
I bought my first pair of boots from Wills 7 years ago. After 7 years they're still okay, super comfortable, but decided I needed a few pair. Really pleased with how quickly the order arrived. I love the boots, the are truly made to last, looking forward to wearing them many years from now on.
Great Customer Service
The customer service from Generous was some of the best I have received. They responded really promptly to a problem (which was caused by one of their suppliers) immediately addressed the issue and offered me a full refund. I then received a sincere email from the Executive Chairman with an apology. Very impressive.
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