Heathrow Express Anmeldelser 189

Tried to get a refund on an advance ticket but apparently it's no refund just vouchers. Staff who was very rude told me I had no other option despite Covid-19 regulations in London. Truly inconsiderate company. I just want my money back.

In the current covid-19 situation, Heathrow Express are still encouraging us to travel to the airport as they're not willing to refund our tickets. I had booked three upcoming Heathrow Express journeys so the voucher they suggest is of no interest to me. I was a good customer but I will never ever travel with them anymore! Heathrow Express you will be losing lots of customers.

If I could give 0 out of 5 I definitely would!

Tried to get a refund for this after I couldn't travel because of the Coronavirus epidemic. They are being obstructive every step of the way. Icing on the cake was yesterday when the customer service representative said I couldn't change my ticket as it was more than 6 months away, yet the guarantee is for three months away, I am scheduled to travel tomorrow.

The sooner the government strips them of their franchise the better.

Expensive, usually late in my experiences, false arrival times, far from 15min from the airport terminal, false advertisement

Delays, delats, delays.
I get this train about six times per year.
Always trundles in.
£25 for something that is always late.
I am about to miss q pre booked train from Euston because this 15 minute journey is now up to 35 minutes. Still not arrived.

If there was 0 star that would be my choice. They changed the app this year and since the change, it has been a nightmare. Downloading impossible, tickets not in chronological order etc. If you send a complaint email you get an automated reply that there will be no response and if you ask ‘staff’ on the trains or at Heathrow or Paddington they say they only ensure safety. No help? Who is behind this non sense ??!

Total rip off and mired by delays. Sellers are misleading and do not give right info

Was going to use this service on Nov 30th.
Arrived at Term 2 from USA. I found one lot of leaflets and NO ONE around to ask for information that would help. When i tried the web page and app it mysteriously wouldnt give an accurate fare other than a prohibitively expensive option.
A disgrace to all. Welcome to Britain ... Lets bend you over and screw you with bad and overpriced service!!-$

far to expensive to justify the ticket price and the 10 min max journey time the tube and national express is by far cheaper but may take longer but still cheaper used this once but never again no justification in the price should review these ticket prices and make them more cheaper then maybe the trains may get more custom beings the train i was on only had a max of 10 people

So what do you get for the world's most expensive mile per mile expensive railway in the world? Firstly you have to listen to loud advertising throughout the full trip. Secondly if your train is delayed, which is oftenly is, there's no option to get a refund on that massive price. If you try and buy a ticket through the machine at Paddington, you may stand there for a while as it doesn't ask you for a pin unless you bend down and check the little screen next to where you've inserted the card. Roll on cross rail which hopefully will put this bunch of cowboys out of business. In the meantime, Heathrow has a rail service that is in a par with its status as Europe's worst Airport. Avoid if you possible can.

The app is shockingly BAAD! It does not operate properly, is not intuitive and might be the worst public transport app I've ever had the misfortune to try too use!!! Absolutely dreadfu

The app is shockingly bad. Totally non-functioning today. Where is the board of directors? Do they pay any attention to this or other aspects of customer service?

Despite Heathrow express is one of the worlds most expensive train rides it’s not without its faults .

1 . Don’t expect punctuality , frequent delays , but most frustrating is when train leaves early to suit the driver. Yes this train frequently leaves one or two minutes early. It’s extraordinarily unprofessional that train departs to suit driver not passengers .

2. Trains are old - well worn , poor ventilation and often just dirty .

3. Unfortunately as with any monopoly it’s wide open to abuse , this is exactly what the Heathrow operator does, do not expect any response to written complaints.

I would recommend Heathrow Express operator to experience the Stockholm Airport express so they learn how to operate trains .

it is good for one person to get to heathrow

Stuck on a Heathrow Express train AGAIN.
Journey well over half an hour plus waiting 20 minutes at Heathrow...it's really not worth it. Add to that the annoying and ridiculous 'Do not board the train..Stay on the platform'...at Heathrow.
I will stick to the Piccadilly Line in future.

Honestly...its the weekend and the train aren't running - you have to be kidding me! No alternate solutions offered!! Instead of 15 min ride it takes you 90 min to get into London. Do your track work during night time when the airport is closed!!! Unbelievable

Heathrow App down while they upgrade, website doesn't work on iPad or iPhone (couldn't enter my address nor would it respond to my log-in details) finally got tickets via my PC. Got to Paddington only to find a 4 coach train waiting at peak time, horrendous queues at the ticket office owing to electronic ticketing difficulties. Train horribly overcrowded, standing room all taken in the vestibules and isles. Advertised 15 minute journey duration to Terminal 123 took 22 minutes. the only reason I gave this 1 star was because it left Paddington on time.

Excellent train service that connects you to London Paddington and back in no time. Perfect

Horrendous company from top to bottom. The pricing is daylight robbery, the staff are very very rude and they lose tickets in the app and don't care that you are out of pocket!
I bought a carnet of 12 tickets last October and know I had two tickets left. Visiting London a couple of months ago I opened my app to find I had no tickets left to use. Nonsense, and there is nothing they can do about it. A few weeks ago I found the other train to Paddington, very pleasant and a fraction of the cost of this disgusting company. Foreign visitors to London beware! There are much better options into London from Heathrow.

I would echo others reviewers comments. There app caused an error in one of my bookings and contained the wrong direction of travel. They refused to alter the booking even though the price is the same. "Customer Service centre" rude and indifferent. Heathrow express is more expensive per mile than Concorde was, which shows what a rip off it is. TFL now runs a half hourly service to Paddington which cost £9 one way. Obviously the option to use while you wait for the new Queen Elizabeth Line to open. Hopefully by then Heathrow express will have ceased trading.