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Virksomheden har svaret
Easy, quick and reliable service. Lots of stock and variety of items. Will continue to use as supplier
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Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Healthxchange Pharmacy was founded in 2000 and has since become one of the most trusted and respected suppliers of pharmacy products to medical professionals with an interest in integrative and aesthetic medicines and treatments.
Kontaktoplysninger
79 Great Portland Street, W1W 7LS , London, Storbritannien
- +44 (0)330 995 7999
- orders@healthxchange.com
- www.healthxchange.com
4,1
God
103 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 22 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Damaged Botox
Today I received my order from health exchange which contains three boxes of botox -Allergan- with other medicines was very warm and all the ice packs were completely melt long time ago and not even cool in this very hot day in Manchester.
This item is considered damaged as it needs to stay cold through out the delivery process, and it's unsafe and risky.
I call them immediately and email them with video attached, and after several calls and emails with the manager, they just said sorry and keep saying sorry for this,
and I paid the total amount of money in advance ,although I should be eligible for replacement it or refund according to their terms and conditions, but they refused.
Also good to know their delivery company ACP ,they will give you a several hours time range for delivery for example 7am -12pm and you have to run when they come, otherwise they will leave fast , even before waiting for a few minutes or calling you ,so it pointless to give them your phone and they wouldn't even call you at least 1 hours before your delivery to secure your availability as other pharmacy usually do.
I am really disappointed with their communication and response.
15. juni 2023
Uopfordret anmeldelse
Besvarelse fra Healthxchange
Hi Alyaa,
Thank you for sharing this feedback. We’re very sorry to hear about your experience and fully recognise how concerning it would have been to receive temperature‑sensitive medication in this condition.
We also regret the frustration caused by the communication and delivery issues described, which clearly did not meet the standard of service or reassurance we aim to provide, particularly in relation to product handling and patient safety.
Although this review relates to an order from some time ago, we felt it was important to acknowledge it. Feedback of this nature has informed improvements to our website to provide clearer information on temperature sensitive deliveries and regularly update customers around our summer and winter protocols for sending orders containing cold chain medicines to help minimise the risk of similar situations arising.
We appreciate you taking the time to raise this and apologise for the disappointment experienced at the time.
Warm regards,
The Healthxchange Team
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