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Health Shield Friendly Society Ltd Anmeldelser 3.744

•
TrustScore 4.5 ud af 5

4,6

Sygeforsikringsselskab
Skriv en anmeldelseBesøg websitet
Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 4 ud af 5 stjerner

Received the money quickly however the website/app could be more user friendly. It’s not easy to use and kept having to restart the claim. Also wish you could sacrifice some parts you will never use... Se mere

Bedømt til 4 ud af 5 stjerner

Great overall experience. Claim admin is a faff but understandable considering you're asking for money back. The UX for the website could be better - it would be a quick win to get it sorted.

Bedømt til 5 ud af 5 stjerner

Healthshield have paid out on 3 claims I submitted in the same week! Brilliant customer service and clear instructions throughout - Thank you, I would highly recoomend.

Bedømt til 5 ud af 5 stjerner

Health shield are a great service. Once you understand the types of experiences that are covered, and the receipts required, reclaiming is fairly simple.

Virksomhedsoplysninger

  1. Sygeforsikringsselskab

Skrevet af virksomheden

We design and build health and wellbeing packages for businesses and their employees; helping people lead healthier, happier, more productive lives since 1877.

Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

4 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

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Bedømt til 1 ud af 5 stjerner

HealthShield has been extremely disappointing and difficult to deal with

HealthShield has been extremely disappointing and difficult to deal with.

For over 12 months, I have been trying to add my partner to my policy. During that time, almost every claim I have submitted has been rejected, with only one claim being accepted. Even then, emergency dental treatment was recorded as standard care, meaning the claim was not handled in the way I expected.

The claims process is stressful, unclear, and inconsistent. It has now reached the point where it directly affects whether I seek treatment. I delay or avoid treatment because I cannot manage the stress of submitting a claim, gathering evidence, and then being told that the evidence is still not acceptable.

For example, I need to order new glasses, but I am genuinely worried HealthShield will reject the claim regardless of whether I buy them online or in store, and regardless of what evidence I provide. It feels like nothing is ever good enough.

I also have dental abscesses, but because of previous rejected claims and the way emergency dental treatment was handled, I now feel I need to save up first and assume HealthShield may refuse to reimburse me. That is not how a health cash plan should make someone feel.

The GP service has also been of no practical value to me. When I have tried to use it, I have been immediately directed back to my family GP after discussing my health needs and my Autism. This demonstrates how limited and unsuitable the service is for someone in my position, particularly when the purpose of the benefit is supposed to be easier access to support.

The service has been obtuse, inconsistent, and difficult at every stage. Rather than providing peace of mind, it has created additional stress and made it harder for me to access the treatment I need.

3. maj 2026
Uopfordret anmeldelse
Health Shield Friendly Society Ltd-logo

Besvarelse fra Health Shield Friendly Society Ltd

Hi Warren,

I’m really sorry to hear about your experience and the impact this has had on your confidence in using your plan. We understand from your comments that this situation has been frustrating, particularly in relation to decisions about seeking treatment. This is not the experience we strive to provide for our members.

We appreciate you taking the time to share this feedback, especially regarding the claims process and how decisions have been communicated. We understand how repeated claim rejections or unclear outcomes can feel inconsistent, and we would very much like the opportunity to review this properly with you.

As this is a public review, we don’t have access to your membership details here, so we’re unable to look into the specific claims or situations you’ve mentioned. However, we would really encourage you to contact us directly so we can investigate this fully, clarify what’s happened, and ensure everything has been assessed correctly.

We’re also sorry to hear that the GP service has not met your needs. Your feedback is important, and we will ensure this is shared with our provider as we are always looking to improve the support available to our members.

Please get in touch with your member details via our contact form (copy this link) https://www.healthshield.co.uk/contact-us/individual/health-cash-plan/member/ and select ‘Trust Pilot review’ or by phone on 01270 588555, and I can review your case in detail and work towards a clearer and more reassuring experience going forward. If you use the contact form, please make this for my attention, Hannah Downs, or ask for me if you contact us via phone.

Hannah

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

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