Healthcode Anmeldelser 

Grossly negligent service which is utterly appalling. I have wasted more than 2 hours today dealing with their incompetence. Totally unprofessional outfit and why the regulatory authorities aren’t clamping down I do not understand. Understaffed and money grabbing. Utter disgrace.

Basically running a monopoly, charging extortionate fees to submit invoices, which is not economically viable for smaller healthcare providers who are being forced to use them. Will be reporting to CMA.

Healthcode have positioned themselves as an invoicing middle man between private medical insurers and healthcare professionals. A number of PMI are starting to refuse direct invoicing and want to insist that invoices are sent to them via healthcode. This is not the choice of healthcare practitioners but Healthcode now want to force additional invoice fees on practitioners from the 1 April. As result I will have to ask clients to pay up front and recover fees from their private medical insurance thereafter. I will also report Healthcodes unfair practice to the CMA

Have used this service at our clinic for quite a number of years. They are funded, supposedly by health insurance companies, many of which refuse to accept practitioner invoices in any other way. Healthcode have recently contacted us to advise they will now charge practitioners in addition to insurers. This is a cynical strategy. As a small health clinic it’s simply not viable for us to pay the significant fees they are now implementing. Equally, it is unreasonable for them to begin charging practitioners as, I believe, this is a complete abuse of a monopoly position. I will therefore be reporting them for investigation to the governments ‘Competition & Markets Authority’ over this predatory strategy . Effectively we’re being forced to pay for the benefit of submitting invoices to companies for work they have commissioned us to do. I’m not aware of any other business environment where companies have no choice but to actually pay to submit invoices to clients.
Lastly, I contacted Healthcode with the above concerns and received a standard template reply, which totally ignored the queries I made. This move is completely ‘tone deaf’ to the current business and international situation (RE CV19) and penalises health companies who are already struggling. Healthcode should be ashamed of themselves. I’m sure many other clinicians and clinics will be following us in ditching their use of this firm - together with any health insurers who refuse to allow direct invoicing.