I have had occasion to seek advice from the Healthcode Customer Service team on two occasions. Both advisors were courteous, listened to the issue and very quickly navigated me towards a solution. Th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Special shout out to Daniel Mallett - I've been really overwhelmed with setting up my PPR on Healthcode but he's been really clear and knowledgeable about it all and I no longer need to put off anythi... Se mere
Stopped doing insurance work to avoid having to deal with healthcode. Extremely un user friendly billing system which requires training to use. I only wanted to get paid but instead wasted hours of u... Se mere
Have used healthcode since inception. They run probably the most clunky website I've ever encountered- private practice register. They also act as middlemen for electronic invoices from private provid... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Once upon a time – over 20 years ago, long before Bitcoin, TikTok and robotic surgeons were even a twinkle in the universe – we took our first baby steps into the world of encrypted online solutions for the private healthcare sector. A forward-thinking family unit – made up of key players in the sector – had a lightbulb moment. And from these ideas about a better way to connect healthcare businesses, the foundations of Healthcode were laid. Now those baby steps have become giant leaps for the industry. Continually developing, responding and breaking new ground. Pioneering new ways to improve efficiency and banish ineffective admin processes. All in the interest of making the lives of those using our solutions easier.
Kontaktoplysninger
Ground Floor (South), One Causeway Park, Lovett Rd, TW18 3FD, Staines-Upon-Thames, Storbritannien
- 0330 900 4900
- custserv@healthcode.co.uk
- www.healthcode.co.uk
3,3
Middel
176 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Isabelle Solomon-James was very helpful…
Isabelle Solomon-James was very helpful and understanding with all my queries
21. september 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hello, many thanks for your review.
Last week I had a help from Caitlyn…
Last week I had a help from Caitlyn Evans,
a skilful customer service agent with the Health Code as I tried to register with insurance companies. Their online system was extremely complicated and intricate. Caitlyn was fantastic and so patient with me by walking me through and navigate their system so I could submit all my documentations. During the process we encountered another technical error which was caused by their side and Caitlyn was so proactive and efficient in communicating proactively with her appropriate departments as she sorted the problem for me on the day she said she would. I was so grateful to have had her help as without her friendly demeanor and professional knowledge with genuine intention to help her customers I would have had rather few challenging days on my hand.
8. september 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hello, many thanks for taking the time to leave a fantastic review for Caitlyn - we really appreciate it.
The most cumbersome portal
The most cumbersome portal at this day and age. I had login problems when I needed to use HC abroad. They have never attended my case timely, let alone solve it. They stop replying my emails that asking their support meanwhile charged me almost six months. So unfair that they trust that they have a contract with all insurers that force us to use their portal. I have been experiencing their indifference and disrespect for the last eight months or so. Who does check their efficacy seriously?
10. december 2022
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Gul, Sorry to hear you've been experiencing issues. Please contact our Customer Services team at custserv@healthcode.co.uk and provide your user ID and the issue will be escalated.
The technician was very patient.
The technician was very patient.
But there is a big BUT... The system is not user friendly in any way.
How is it that in our days and times it takes hours if not days, and only with the technician's support to understand how to use the system??!!
Something is very wrong here. Is it right that users really need to spend hours to submit their invoices?
Its enough to read the reviews here to understand the shortcomings of Healthcode's payment system which clearly has not been improved.
Its not enough to tell the reviewers that their feedback is appreciate. Its about time you act on it!
25. august 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Ophra, thanks for your review, we're sorry to hear your having issues. Our Healthcode Academy team offer a range of free training modules. If you need anything else, please do give us a call on 0330 900 4900 or drop us an email at custserv@healthcode.co.uk.
Healthcode Customer Service
I've been having some issues with a consultant profile and I was assisted today by Amrit who understands the system and knows her job well. All the issues have now been rectified and Customer Service at it's best!!
25. august 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi there, many thanks for the fantastic review for Amrit. It's really appreciated.
Besvarelse fra Healthcode
Hi Michelle, we provide online IT solutions for the private healthcare sector. - We're unable to find your details on our system so please get in touch with us at marketing@healthcode.co.uk
Excellent service
Excellent service. I talked with Amrit Cheema, She was very empathetic and professional.
21. juli 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Chandra, many thanks for your fantastic review for Amrit. It's really appreciated.
Prompt service
Amrit Cheema was very helpful this morning and resolved my enquiry.
10. juli 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Claire, thanks for your review.
Really helpful and informative one to…
Really helpful and informative one to one training. Appreciate the help is resolving an issue.
11. maj 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Linda, many thanks for the positive feedback. We really appreciate it.
Excellent experience.
5. maj 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Lilien, many thanks for your review.
I just had a great customer service…
I just had a great customer service experience with Zara Kahn, who expertly navigated me through the process of invoicing. She was very professional and friendly.
27. april 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Gary, many thanks for leaving a fantastic review for Zara - It's really appreciated.
Every time I call Healthcode I speak to…
Every time I call Healthcode I speak to someone who is very patient, knowledgeable and helpful. The staff members are wonderful at understanding what I am struggling with, offering the best solutions and then guiding me through the steps to achieve this. They are a fantastic team!
11. april 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Emma, thanks so much for your kind words. Your feedback is really appreciated by the team.
Torture
Torture, so so bad, unless you're interested in the early history of websites.
If any alternative existed I would use it
3. april 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Mike, Sorry to hear you've not had a good experience. If you need any support please do contact our Customer Services team at custserv@healthcode.co.uk.
Good people, but this organisation needs to improve
This review is for the person I dealt with, NOT for Healthcode in general - the platform continues to have problems and many features don't work as they should. However, today I was assisted by Amrit who provided excellent customer service. I am not a happy customer at the moment, but she listened carefully to my complaints (there are several ongoing issues!) and did what she could to assist. She also called me back as promised, and though I am still not happy with the system in general, she was able to provide good information which will hopefully improve our billing accuracy.
17. marts 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi there, Sorry to hear you've been experiencing issues with our platform. We really appreciate your feedback and the kind words for Amrit. If you continue to experience any issues, please do contact our customer services team.
Besvarelse fra Healthcode
Hi there, thanks for taking the time to leave a great review for Amrit.
Amrit was amazing
Amrit was amazing. Very helpful. Went away and solved problem and rang me back as promised.
8. marts 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi there, many thanks for leaving a great review for Amrit. It's really appreciated.
Hassle-free service
A straightforward conversation with Amrit and the issues that I had regarding my subscription was dealt with quickly and efficiently
2. marts 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi there, thanks for leaving a great review for Amrit. It's really appreciated.
Communication with Healthcode has…
Communication with Healthcode has always been good and they are responsive. Amrit dealt with my query via email very quickly today and my problem sorted.
15. februar 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Madeline, many thanks for leaving a great review for Amrit.
Prompt assistance from Amrit today
Prompt assistance from Amrit today. Answered my query!!
1. februar 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hi Emily, Really appreciate you taking time to leave a great review for Amrit.
Had a call with Amrit who was…
Had a call with Amrit who was incredibly helpful and walked me through stopes needed via screen share. smooth experience.
31. januar 2023
Uopfordret anmeldelse
Besvarelse fra Healthcode
Hello, Thanks for leaving such a fantastic review for Amrit.
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