Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Se mere
Lokation
Skift lokationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Se mere
Virksomheden har svaret
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Se mere
Virksomheden har svaret
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Storbritannien
- 03330339985
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Chelsey was fabulous a real…
Chelsey was fabulous a real understanding of my needs and with commitment to ensure my holiday was matched with what I was looking for
1. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I am so pleased to hear that I was able to find the perfect holiday for you. I appreciate your kind words. Chelsea
Cruise 2028
Very easy to book the cruise with a good price and extra bonus of paying in installments. Staff very friendly and knowledgeable. This is our second booking with Hays Travel and would thoroughly recommend them.
27. juni 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
dave tidbury,
Thank you for your wonderful feedback! We are so pleased to hear that booking your cruise was easy and that you found me friendly and knowledgeable. We appreciate your continued recommendation.
Kind Regards
Jack
The whole process was made very easy…
The whole process was made very easy from the outset and went through very smoothly.
No pressure applied to come to any decision.
9. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Glyn Gatland,
Thank you for your wonderful feedback! We are so pleased to hear that the process was easy and smooth for you, and that you felt no pressure.
Kind Regards
Rachael
Amazing service…
Shelley was absolutely amazing both on the chat and over the telephone. She helped me book my dream cruise.
7. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Sandra Cooke,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we could help you book your dream cruise.
Kind Regards
Shelley
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and answered all my questions.
7. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your kind comments and 5* review, have a wonderful cruise. Polly
Excellent customer service.
The customer service agent was extreamly knowledgeable and very helpful for all questions I asked and I got the answers I needed. I would highly reccomend hays travel insurance have now used them a few times.
30. juni 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Natasha Baynham,
Thank you for your wonderful review! We are so pleased to hear that our team was extremely knowledgeable and helpful, providing all the answers you needed. It's great to know you would highly recommend us.
Kind Regards
Hays Cruise Call Centre
Courtenay was extremely helpful in her…
Courtenay was extremely helpful in her explanations mm. The booking was straight forward and a very pleasant experience. Thank you.
7. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
CAROLYN NEALE,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was straightforward and pleasant.
Kind Regards
Courtenay
Just booked yet another cruise
Just booked yet another cruise, but this time I used hays travel and I was blown away by the sheer professionalism, friendliness and knowledge of our agent. The experience was pure joy. Well done Tim Harris.
6. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
customer,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was pure joy and that I provided such professionalism, friendliness, and knowledge.
Kind Regards
Tim
Spoke to a lovely man called Tim who…
Spoke to a lovely man called Tim who talked through the various options of cruise and then booked everything for us highly recommended
6. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for the 5* review, it was my pleasure booking your cruise for you.
Regards
Tim
Great Experience
I want to thank Laura one of the Cruise Consultants in making the whole process of booking the cruise I made and changes I needed so easy. Laura has always responded quickly and come up with the best solution as quickly as possible. I will definitely be using Hays again in the future.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Specialist Cruise Centre
Jack Langford,
Thank you so much for your wonderful feedback! We are delighted to hear that our cruise consultant made your booking process easy and efficient. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards
Cruise Call Centre
Best agent we have ever had
Jackie was the best agent we have ever had and we have cruised for many years she was so experienced lovely person we couldn't have have asked for a better booking agent thank you Jackie so much
6. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
It was a pleasure booking your cruise on Britannia. Any questions please contact me directly.
Regards
Jackie
Michaela was extremely helpful from…
Michaela was extremely helpful from start to finish. Looking forward to our cruise next year and will definitely be using Hays Travel again
5. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Sujata,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience. We look forward to helping you with your cruise next year!
Kind Regards
Michaela
The staff new there stuff and where…
The staff new there stuff and where very friendly made the process of booking a cruise very easy i gave them my dates where I wanted to go and how many days they made a list which I chose from I will definitely book with Hays again
5. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
George Barnes,
Thank you for your wonderful feedback! We are so pleased to hear that our team made the process of booking your cruise easy and that you will book with us again. We appreciate your kind words.
Kind Regards
Lynda
Personal friendly service
Personal friendly service
Happy to discuss our initial requests and more than happy to offer suggestions and alternatives
10. juni 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
John,
Thank you so much for your wonderful feedback! We are delighted to hear that you appreciated our friendly service and that we could offer helpful suggestions and alternatives for your requests.
Kind Regards
Rob
it was so easy to book
it was so easy to book, the staff on the phone
were very good an helpful.
3. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review! I am so pleased to hear that you found booking with us was easy and I was helpful. Carol
Besvarelse fra Hays Travel - Specialist Cruise Centre
Carol & Rod,
Thank you for your wonderful feedback. We are always delighted to provide excellent service and appreciate your kind words.
Kind Regards
Hays Travel
The lady on the phone was so helpfull
2. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for taking the time to share your positive feedback Mr Pickett! I am so pleased to hear that you found me helpful. I appreciate your kind words. Kind Regards, Carol
Tim at Hays was amazing
Tim at Hays was amazing, getting me lots of info and answering my many questions for a world cruise. Nothing was too much trouble.
1. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful review Gill! It was my pleasure to help you as always, Kind Regards, Tim
Your represensitive,Jackie
Your represensitive,Jackie, was very helpful,and fully covered my requirements
2. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback Mr Ring! I am so pleased to hear that I was very helpful and met all your requirements. Kind Regards, Jackie
Prompt confirmation of on board booking
Prompted by our latest on board Silversea Cruise booking, Hays followed up to confirm the details as quickly and efficiently as always.
2. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for taking the time to share your positive feedback! I am delighted to hear that your booking experience was quick and efficient, as always. I appreciate your kind words and look forward to assisting you with future travel plans! Kind Regards,Tim
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