Hays Travel - Specialist Cruise Centre Anmeldelser 

2.608
TrustScore 5 ud af 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all de... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

Virksomheden har svaret


Virksomhedsoplysninger

  1. Rejseselskab
  2. Krydstogtsbureau
  3. Krydstogtbureau
  4. Kulturrejseudbyder
  5. Valutaveksling
  6. Rejsesøgemaskine

Skrevet af virksomheden

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Kontaktoplysninger

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Storbritannien

  • 03330339985

4,9

Fremragende

TrustScore 5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,9

Alle anmeldelser

(2.608)

118.436 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Another excellent cruise booking experience

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking to sending the travel documents we have always received excellent friendly service. Thank you.

5. september 2026
Hays Travel - Specialist Cruise Centre-logo

Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for taking the time to leave a 5* review. I am so pleased to hear our service is excellent and friendly. Becky

Bedømt til 5 ud af 5 stjerner

My agent

My agent, Jackie Wilson, could not have been better. She was friendly, knowledgable, patient and just so helpful. A pleasure to deal with and because of her I will try Hays travel again.

5. september 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your lovely feedback and kind words. Hope you have a wonderful holiday. Jackie

Bedømt til 5 ud af 5 stjerner

the operator witch delt with me was…

the operator witch delt with me was very perfesnal at her job and knice to beal with

4. september 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. We hope you have a lovely time on board Ambience. Kind regards Carol

Bedømt til 5 ud af 5 stjerner

The lady was very helpful and helped us…

The lady was very helpful and helped us make our mind up about the cruise and gave us a discount which made a lot of difference for us and was very friendly

26. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Anthony Bushell,

Thank you for your wonderful review! We are so pleased to hear that our team was able to assist you in making your decision and that you found their help valuable. We truly appreciate your kind words.

Kind Regards
Hays Travel

Bedømt til 5 ud af 5 stjerner

I told Jackie exactly what I wanted and…

I told Jackie exactly what I wanted and she booked it with no fuss

3. september 2026
Hays Travel - Specialist Cruise Centre-logo

Besvarelse fra Hays Travel - Specialist Cruise Centre

MR J BROWN,

Thank you for your wonderful 5-star review! We are so pleased to hear that your booking experience was smooth and exactly as you wished.

Kind Regards
Hays Travel

Bedømt til 5 ud af 5 stjerner

Michaela was so helpful

Michaela was so helpful. Was able to answer all my questions with ease.

27. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Donna Boyd,

Thank you for your wonderful review! We are so pleased to hear that our colleague was helpful and able to answer all your questions with ease.

Kind Regards
Hays Travel

Bedømt til 5 ud af 5 stjerner

Great service, really knowledgeable agent

Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

30. august 2026
Hays Travel - Specialist Cruise Centre-logo

Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Celebrity Beyond. Kind regards Tim.

Bedømt til 5 ud af 5 stjerner

Attention to detail everything covered…

Attention to detail everything covered for our up coming cruise

2. september 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Jacqueline,

We're so glad to hear that we covered everything for your upcoming cruise with great attention to detail. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Bedømt til 5 ud af 5 stjerner

First class service

Excellent and efficient service from Tim who has very extensive knowledge of the cruise industry and goes out of his way to help his clients. Would highly recommend.

26. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you Mrs Frendo for the lovely review. It is always a pleasure booking your cruises for you.

Regards
Tim

Bedømt til 5 ud af 5 stjerner

The more i use Hays the more…

The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking. I look forward to chatting with her as or Cruise gets nearer.

31. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Louis Malin,

Thank you for your wonderful feedback! We are so pleased to hear that you feel comfortable with our travel consultants and that you've had such positive experiences. We look forward to assisting you further with your cruise plans.

Kind Regards
Hays Travel

Bedømt til 5 ud af 5 stjerner

Great as always 😊

1. september 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for leaving a 5* Review, I look forward to helping you again in the future. Emily

Bedømt til 5 ud af 5 stjerner

Fantastic customer service!

Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all details of booking fully. I had spoken to other travel agents as well and the customers service made me definitely want to book through Haystravel.
Thank you so much Lynda!

29. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your wonderful comments and feedback. I am so pleased I was able to help with your booking, you have an exciting cruise planned. Linda

Bedømt til 5 ud af 5 stjerner

Shelley always helps me to research and…

Shelley always helps me to research and find the booking I need. She provides the info accurately and promptly and we agree a deal quickly.

Always a good job.

30. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Venus. Kind regards Shelley.

Bedømt til 5 ud af 5 stjerner

When I booked I didn't know that the…

When I booked I didn't know that the cabin was small and my friends husband is disabled. I rang up and I spoke to Carol. It took her three hours to find me the right cabin for us all. Excellent service in my opinion.

22. august 2026
Hays Travel - Specialist Cruise Centre-logo

Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you so much for your kind feedback and 5* review. We hope you have an amazing time on board Ventura. Kind regards Carol.

Bedømt til 5 ud af 5 stjerner
Hays Travel - Specialist Cruise Centre-logo

Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Iona. Kind regards Emily.

Bedømt til 5 ud af 5 stjerner

Excellent Service from Hays Travel

I’d like to say a huge thank you to Hays Travel, and especially Andrea Barker, for the excellent service I received.

After experiencing some issues trying to complete my booking online, I contacted Andrea for assistance. She was incredibly helpful, friendly and professional throughout, taking the time to sort everything out for me over the phone and making the whole process completely hassle-free.

Andrea even managed to secure me a little extra discount, which was a fantastic bonus! She also made arranging the payment for our cruise straightforward and easy.

It’s refreshing to receive such great customer service, and Andrea is a real credit to Hays Travel. I wouldn’t hesitate to recommend Hays Travel and Andrea Barker to anyone looking to book a holiday or cruise.

Thank you again, Andrea, for making the whole experience so easy! 👏🌟

22. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you so much for the lovely feedback and 5* review Ryan. It was a pleasure booking your cruise on board Arvia. Kind regards Andrea.

Bedømt til 5 ud af 5 stjerner

Chelsea was fantastic dealing with late…

Chelsea was fantastic dealing with late booking efficient, amenable, knowledgeable,great service will book with hays again thank you

29. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. We hope you have a wonderful time on board Azura. Kind regards Chelsea.

Bedømt til 5 ud af 5 stjerner

Professional staff

A very speedy initial response and although TUI were stating that there were no cabins available, Jack was able to find one and now I’m off on another cruise.

21. august 2026
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Besvarelse fra Hays Travel - Specialist Cruise Centre

Anthony Golding,

We are so pleased to hear about your speedy initial response and that we were able to assist you in finding a cabin for your cruise! We wish you an absolutely wonderful trip.

Kind Regards
Hays Travel

Bedømt til 5 ud af 5 stjerner

What great service

What great service, really helpful and friendly.
Also my cruise booking was cheaper than other travel agents.

28. august 2026
Hays Travel - Specialist Cruise Centre-logo

Besvarelse fra Hays Travel - Specialist Cruise Centre

Thanks for the 5* review, i am so pleased i found you a great deal. Enjoy Queen Victoria.

Regards
Jo

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