Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Se mere
Lokation
Skift lokationHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Se mere
Virksomheden har svaret
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Se mere
Virksomheden har svaret
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Storbritannien
- 03330339985
4,9
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience …
Very happy with the service I received booking a cruise . Would definitely recommend this company to family and friends
28. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your positive feedback! I am so pleased to hear you were happy with the service you received and would recommend us to your family and friends. Andrea
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for lovely feedback! I am so pleased to hear that you had a positive experience. Carol
Good service
Easy to book holiday, Tim Harris is very helpful and efficient. This company goes the extra mile for its clients. Highly recommended.
27. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am delighted to hear that booking your holiday was easy and I was helpful and efficient. I really appreciate your recommendation. Tim
Very smooth booking!
21. februar 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Ambition. Kind regards Hannah.
Andrea Barker is a credit to your…
Andrea Barker is a credit to your company. We’ve used her more than once and we’ve been delighted with everything she’s done for us.
26. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Mr Peter Lloyd,
Thank you for your wonderful feedback! We are so pleased to hear you've been delighted with the service you've received. Have a lovely holiday.
Kind Regards
Andrea
Very friendly and professional
Michelle was very friendly and professional, and helped us achieved a price we were looking for. Made booking process easy.
25. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Arvia. Kind regards Michelle
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, we hope you have a wonderful time on board MSC Armonia. Kind regards Andrea.
Made a call and was greeted by a super…
Made a call and was greeted by a super friendly advisor. They listened to my enquiry and quickly provided a price and advice on to a particular cabin type as well as onboard drinks packages.
25. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Michelle,
Thank you for your wonderful feedback! It was my pleasure to help you book your cruise on Discovery Princess, Kind regards, Ella
My second holiday search with Hays
This is the second time I have used Hays Travel. I used Hays again this year because they are alway polite,efficient and in every way professional. On both occasions they have gone the extra mile to ensure my specific holiday requirements were met. I would have no hesitation in recommending Hays Travel to anyone looking for a reliable Travel Agent.
24. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Stan Godfrey,
Thank you so much for your wonderful feedback! I am thrilled to hear that your experience with me has been positive and that I could meet your specific holiday requirements. I truly appreciate your recommendation. Kind regards, Emily
Great customer service
Great customer service from Chelsea Frimley and beat all other quotes
24. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience. I truly appreciate your feedback! Kind regards, Chelsea
Fantastic service with expert skills and knowledge
We had been looking for some time to find a cruise that met our needs but without success. So, we decided to contact Hays Travel as we had a particularly tricky and multiple set of requirements for a “special” anniversary vacation. We cannot thank Ella enough for the help and guidance she gave us. The service and support she gave was absolutely brilliant. It took several weeks to actually find what we were looking for. Prior to this, she had offered various options and on each occasion had provided a comprehensive breakdown of each suggestion but, as I said, they didn’t quite meet what we wanted. Undeterred, we chatted further with Ella to narrow down and pinpoint the most important aspects we wanted but she also wanted to understand our “red flags”.
24. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback, we hope you have a wonderful time board Queen Mary 2. Kind regards Ella.
Very professional and caring attitude…
Very professional and caring attitude towards me as your client by your representative
23. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Linda,
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. We always strive to provide professional and caring service to all our clients.
Kind Regards
Hays Travel
very helpful
Hannah was very helpful, no question was too much, first time booking a cruise and she helped no end
21. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you so much for your wonderful feedback! I am really pleased to hear that I was helpful with your first cruise booking. I very much appreciate your kind words. Hannah
Third cruise I’ve booked through Carol…
Third cruise I’ve booked through Carol and it has been a very easy and stress free experience
I have total trust in her and will continue to use her for future cruises
20. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
John Mcvean,
Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and stress-free. We truly appreciate your trust and look forward to assisting you with many more cruises in the future.
Kind Regards
Carol
Wonderful Service
Emily was so kind and helpful with my booking a cruise for the first time. It was an easy process and she managed to get exactly what we were looking for.
19. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, it was a pleasure booking your cruise on board Queen Anne. Kind regards Emily.
As always helpfull and understanding
20. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review, we hope you have a wonderful time on board Iona. Kind regards Becky.
Efficient
Linda was really good she went above and beyond. As i usually book with Joanne. So i usually ask for people i think is exceptional, so on that note I would ask for Linda or Joanne again.
20. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review and feedback, it was a pleasure booking your cruise on board Ventura. Kind regards Lynda.
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. We hope you have a wonderful time on board Ventura. Kind regards Shelley.
Prompt attention
Prompt attention, good information and a discount too. Very straightforward cruise booking, thank you Michelle
19. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Astrea. Kind regards Michelle.
Tim our travel adviser is more than…
Tim our travel adviser is more than someone who works for Hays Travel he has over the years we have used him become a friend,he knows what we want and gets us the deal we want. Would highly recommend Tim
18. juli 2026
Besvarelse fra Hays Travel - Specialist Cruise Centre
Thank you for your wonderful feedback! I really appreciate your kind comments and the time taken to leave this review. looking forward to helping you again in the future. Tim
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.