We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... Se mere
Virksomheden har svaret
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
11 Cheapside, LA1 1LY, Lancaster, Storbritannien
- 01524889527
4,9
Fremragende
713 anmeldelser
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It was so easy
It was so easy. Christian and Tony made our experience so stress free. All the hassle of searching taken out of it. We are so pleased. I have used Hays before for cruising and again, a stress free booking. I recommend that everyone goes back to the traditional visit to a shop.
26. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was an absolute pleasure in booking your trip away. Look forward to many more & hearing all about Cyprus on your return. Christian
Besvarelse fra Hays Travel - Lancaster
Mrs Coleman,
Thank you for your wonderful feedback. We are so pleased to hear you found our service to be friendly, quick, and efficient!
Kind Regards
Hays Travel Lancaster
All staff members went out of there way…
All staff members went out of there way to assist with the holiday booking we were looking for 👍
25. juli 2026
Besvarelse fra Hays Travel - Lancaster
David Brown,
We are so pleased to hear our team provided exceptional assistance with your holiday booking. Thank you for your wonderful feedback!
Kind Regards
Christian, Hays Travel Lancaster
I found the staff that delt with my…
I found the staff that delt with my booking very polite and helpful, explained everything in detail. Any issues are resolved very quick and efficiently. I'm very happy with the service I received and would recommend Hays travel to my friends and family.
19. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for your review, I'm happy to hear I was efficient and that you would recommend us to others.
Demi
Holiday to look forward to
Me and Peter went in to book a holiday for us and our eldest Granddaughter and Tom was excellent with helping us find the right holiday for us ,we have booked with Tom before so whenever we are looking to book holidays we always choose Tom and he always tries to get the best deal for us so we always know we can rely on him and it saves us from trawling through lots of different sites and we always feel very relaxed when we go.Jennie and Peter Woodend
19. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was a pleasure in arranging the holiday for you, look forward to hearing all about it on your return & making more memories in the future for you. Tom
Besvarelse fra Hays Travel - Lancaster
Thank you so much for your review, we are glad to hear we are helpful and knowledgeable.
Hays Travel Lancaster
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was lovely to help in making your arrangements and look forward to many more. Lucy
Tom was really helpful
Tom was really helpful, patient and knowledgeable. We had being going around in circles for weeks ourselves trying to plan the trip but thankfully Tom recognised exactly what we were looking for.
12. juli 2026
Besvarelse fra Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging the trip for you and very excited to hear how the trip went on your return. Look forward to arranging many more. Tom
We book with hays lancaster every year
We book with hays lancaster every year, all the staff are ,professional, questions answered, warm friendly advice ,we wound not go anywhere else
15. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you for your wonderful review! I am so happy to hear that we are helpful and professional. We truly appreciate your loyalty. We cant wait to book the next one.
Demi
Besvarelse fra Hays Travel - Lancaster
Thank you for your 5 star review ! We are so happy we could help.
Very quick and easy booking
Very quick and easy booking. Staff are always Friendly and helpful.
14. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you for your feedback, and for booking with us. I'm so happy to hear we are helpful and friendly, we look forward to seeing you again.
Hays Travel Lancaster
we use Hays because they are very…
we use Hays because they are very consistant and helpfull.
always willing to help
6. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback, Look forward to helping with many more. Tom
The assistant asked all the right…
The assistant asked all the right questions, listened to replies and made the correct assessment of our needs.
She was very pleasant, patient and helpful!
9. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for your review! I am so happy I was able to help. I look forward to assist you in the future!
Kind Regards
Demi
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the kind feedback & 5* review was a pleasure in making the arrangements for you & to many more. Tom
Brilliant customer service Claire was…
Brilliant customer service Claire was amazing and very helpful
3. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you for your review ! We are so happy we can help.
The lady who helped me find my holiday…
The lady who helped me find my holiday went above and beyond! I couldn't have asked for better service she is a credit to her workplace! I'll certainly be using hays again thanks to her
3. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging the trip for you. Look forward to many more & hearing all about the booked one on your return. Claire
Friendly and efficient
Lucy was excellent in organising our holiday, especially as we had to organise airport assistance and on board baggage for specific medicines.
25. juni 2026
Besvarelse fra Hays Travel - Lancaster
Thank you for your lovely review !! I'm so glad i could help you with this holiday and i hope you have a great time.
Lucy
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback, always a pleasure in arranging the holidays :-) Tom
We had no idea where we wanted to go…
We had no idea where we wanted to go and Lucy was very helpful in coming up with ideas and found something we were excited about in our price range quickly and we got it all booked and our travel insurance sorted too.
30. juni 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback and 5* review. Was such a pleasure in arranging the holiday for you & look forward to many more. Lucy
Good service
This is the second holiday Lucy has booked for me. She is consistently attentive and listens to my holiday requirements . I am very happy with the deal she has found. Lucy is very organised and patient. A good experience all round.
22. juni 2026
Besvarelse fra Hays Travel - Lancaster
Thank you for your kind words and 5 star review ! it was a pleasure to assist you with your holidays and i hope i can help with more in the future.
Lucy
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