We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... Se mere
Virksomheden har svaret
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
11 Cheapside, LA1 1LY, Lancaster, Storbritannien
- 01524889527
4,9
Fremragende
713 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Going the ectra mile for us.
Grest service and very helpful. Informative and great advice for our complete holiday.
23. august 2026
The assistant was very good at…
The assistant was very good at answering my questions.
She was helpful at finding a hotel that suited.
15. august 2026
A very pleasant and easy process
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
22. august 2026
Very helpful sorting out my Deep South…
Very helpful sorting out my Deep South American Adventures
15. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Lucy at Lancaster was very helpful and…
Lucy at Lancaster was very helpful and couldn’t do enough for us.
21. august 2026
Besvarelse fra Hays Travel - Lancaster
C Nichol,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and went above and beyond.
Kind Regards
Lancaster - Lucy
Always book with Hayes in Lancaster…
Always book with Hayes in Lancaster lovely staff and always helpful
18. august 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments. We love you booking with us and it was a pleasure to get you booked again this time. Claire
Hays travel is one of the most helpfull…
Hays travel is one of the most helpfull friendly travel agents I know.
16. august 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about the team. We really do appreciate it. Claire
Clare the lady who helped us with our…
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
16. august 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the 5 star review about our Clare, we really do appreciate you taking the time to leave such lovely comments. It's brilliant, to see that Clare goes the extra mile and thank you so much. The Lancaster team
Helpful and friendly advice
We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us. She helped us with our travel insurance and money, and made everything do easy. We will definitejy book our next holiday with them!
26. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for your lovely review! It was honestly a pleasure helping you, and I’m really glad I could make everything nice and easy for you. Hope you have the best time in Benidorm, and I can’t wait to help you book your next holiday!
Lucy
Besvarelse fra Hays Travel - Lancaster
Thank you for the lovely review. It is a great pleasure in receiving comments. Look forward to arranging many more for you.
Very understanding of my needs and…
Very understanding of my needs and knowledgeable of resort i chose and a great price
10. august 2026
Besvarelse fra Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback & 5* review, very kind and always a pleasure in arranging your trips away & look forward to many more.. Tom
Demi was absolutely fantastic and a…
Demi was absolutely fantastic and a credit to your company
9. august 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Demi will be so pleased to read this after her little break. It is lovely to read how my team are doing and this is the icing on the cake. Thank you Tom
Always do their best .
1. august 2026
Besvarelse fra Hays Travel - Lancaster
Hey Stephen,
Thank you so much for popping in and your lovely review! I was so happy to get your holiday booked for you :) I hope you have an amazing time and can't wait to welcome you back into store in the future!
Christian :)
Staff always pleasant and helpful.
Staff always pleasant and helpful.
Could book direct or online but prefer the service of the staff.
6. august 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for your review, I'm so happy I could help, I hope you have great time, see you soon.
Demi
Very friendly & helpful.
21. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the review, it was a pleasure in arranging your trip away. Hope we can arrange many more for you and be able to be as excited as you are for your trips away. Tom
I booked my holiday at the Lancaster…
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too much trouble and I can't wait to go away and celebrate my birthday with my kids...would definitely recommend booking your holiday through Hayes travel and if you're in Lancaster, definatley go and see Tom he's amazing
31. juli 2026
Besvarelse fra Hays Travel - Lancaster
Joanne,
We are so happy to hear you had such a wonderful experience booking your holiday with us! It's fantastic that our team member was able to perfectly accommodate all your requests, ensuring you got exactly what you wanted for your birthday celebration with your kids. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel Lancaster & Tom
Staff are always polite and helpful and…
Staff are always polite and helpful and go out of their way to help.
2. august 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away. Christian
Besvarelse fra Hays Travel - Lancaster
Thank you so much for booking with us & for the lovely feedback & 5* review, always a pleasure in helping with your travel plans & look forward to many more. Tom
Tom was very helpful and professional…Sue, Karen & Maggi
Tom was very helpful and professional in his approach. Nothing was to much trouble and he went out of his way to accommodate all our request and find us the best price. Would recommend him and Hays to anyone
31. juli 2026
Besvarelse fra Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away, so excited for you & made me book mine too. Look forward to booking many more for you in the future. Tom
Booking with demi
I booked with travel agent demi at Lancaster branch, she is calm, lovely and friendly to book with, clear on where I wanted to go, when and everything was seamlessly arranged without much stress or worry. The best experience I have had
30. juli 2026
Besvarelse fra Hays Travel - Lancaster
Hi David, Thank you so much for your review, I'm so happy I was able to book this for you, and give you a great experience.
Demi
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