We booked our cruise with Mia from the Halesowen branch. We are going away for my 60th birthday. We were very unsure of what we were looking for. Mia was very professional and knowledgeable. She he... Se mere
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Very happy to have booked our cruise again through Hays Travel Halesowen. We always find the staff here extremely helpful and knowledgeable, and on this occasion it was Mia who handled our query quic... Se mere
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I can't recommend Hays Travel Halesowen enough! We were made to feel really welcome in store. The team were incredibly friendly, professional and genuinely took the time to listen to exactly what we... Se mere
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Sales assistant was very helpful explained everything said they would look at anything that might help us told us not to hesitate to contact them if need be
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
2 Hagley Mall Cornbow Centre, B63 4AJ, Halesowen, Storbritannien
- 01213149406
4,9
Fremragende
740 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Less than positive experience.
Update on our review, Victoria called to apologise and we discussed our concerns. I did say we would have bought our spending money with Hays for our cruise this year, but after the unsettling visit previously we have bought elsewhere. Was also looking at a trip for 2027, but we will have to think about whether we book through Hays. However I have amended from 3 stars to 4 as the effort to rectify the situation has been made.
27. maj 2026
Besvarelse fra Hays Travel - Halesowen
Good afternoon,
I hope you are well, and thank you for your feedback.
Firstly, I would like to explain that on the P&O website, we are required to ask guests for their preferred bedding option. The first option is a twin bed, followed by a queen bed as the second option. We ensure this is asked of all customers so that the arrangements are suitable for your cruising holiday.
Regarding your experience with our staff, we pride ourselves on delivering excellent customer service, and I sincerely apologise if you feel this standard was not met during your interaction.
If you would like to discuss your concerns further, please feel free to contact me directly on 0121 314 9406, and I would be more than happy to assist you.
Kind regards,
Mia T M
Assistant Manager
Great staff
Great staff, very helpful and knowelegable.
Informed us on choices , travel money etc. Can't ask for more.
2. juni 2026
Besvarelse fra Hays Travel - Halesowen
Hi Gary,
Thank you for this lovely review if you need anything else please do let us know. :)
Kind Regards,
Halesowen
Very helpful staff
Very helpful staff , overall a pleasing and pleasant experience. Holiday Booked and Hays currency Card loaded all at favourable price. Always feel welcome at Hays Halesowen long may it continue.
3. juni 2026
Besvarelse fra Hays Travel - Halesowen
Hi John, thank you for your repeat support as always was lovely to see you both. I hope you have a lovely holiday and I look forward to seeing you again in the future. - Mia C
had to pay more than on tui site,bought…
had to pay more than on tui site,bought our passports to check in and told we have to do it ourselves on line am 77 years old don’t do on line that’s why i come to you,asked if i have to order euros and told no went to get my euros and was told only had 5euro notes. not impressed with the service XxX
25. maj 2026
Besvarelse fra Hays Travel - Halesowen
Good Afternoon,
I hope you are well.
We apologies that you feel you have not received an excellent experience, as we pride ourselves on providing the highest level of customer service.
Regarding the availability of euros, we regularly stock foreign currency. However, unless a branch order has been placed or the currency has been reserved through our Click & Collect service, we are unable to hold currency for customers. Due to demand, all available currency is provided on a first-come, first-served basis.
We appreciate your understanding and apologies for any inconvenience caused.
Kind regards,
Hays Travel
everything was helpful and very polite
28. maj 2026
Besvarelse fra Hays Travel - Halesowen
Hi Alan,
Hope all is well, thank you for this lovely review.
Kind Regards,
Halesowen Hays Travel
Had young lady named Mia,she was…
Had young lady named Mia,she was determined to find me a holiday and she did.She has such patience,very polite and friendly.
29. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you so much for your lovely review. If you need any more help please do not hesitate to contact us. Have a great Holiday.
Team Halesowen
The staff member was very patient
The staff member was very patient, trying different options for us as my friend and I wanted single rooms which are, at such short notice, difficult to find.
29. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your review. We hope you have a great Holiday :-)
Team Halesowen
Experienced and friendly staff
16. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your review. If you require more help please do not hesitate to contact us.
Team Halesowen :-)
Always book with Jet2 holidays through…
Always book with Jet2 holidays through Hays travel shop in Halesowen. Always found them patient, knowledgeable and pleasant. Looking forward to my next holiday I've just booked with them. Victoria sorted my holiday for me. J Foley.
19. maj 2026
Besvarelse fra Hays Travel - Halesowen
Hi Janice,
Thank you for this lovely review, if you need anything else you know where we are. :)
Kind Regards,
Halesowen Hays Travel
Our Travel Agents experience
From the moment we went in we were made very welcome and relax, never pressured to book anything that we didn’t ask about. We got the best deal for the budget we had, for the length of the holiday and flight times. Mia (TM) was a credit to Hays Travel
5. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your review we hope you have a lovely holiday and if you need anything please don't hesitate to get in contact with us :) - Team Halesowen
Mike was a lovely person
Mike was a lovely person, he was very helpful and answered all our questions.
6. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your review, if you need anything you know where we are! - Team Halesowen and your booking agent Jaydene
It was very efficient and so easy for…
It was very efficient and so easy for us the staff member was lovely will definitely be using you again. It was Halesowen and I think her name was Jadine. Excellent 👏🏼
6. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your lovely review on Jaydene, if you need anything else you know where we are and we hope you have a lovely holiday! - Team Halesowen
We have always used Haynes Travel to…
We have always used Haynes Travel to book all our needs for our holidays, why ? Because we have only found them to be helpful and very patience in helping us choose our holidays. The staff are helpful and very professional and have knowledge to help us choose. And they are very tolerant of us wanting to go through loads of holiday sites…….thank you to them all
6. maj 2026
Besvarelse fra Hays Travel - Halesowen
Hello Mr and Mrs Kings,
It was a pleasure to book your holiday again!
Thank you for your loyalty and continued support we really appreciate it and look forward to seeing you again very soon :) - Mia C
Mike was very knowledgeable
Mike was very knowledgeable, polite and friendly. His first hand experience and knowledge of the resort and hotel were first class. While we were in the shop I watched him interact with other customers and he was the same with them. He's brill. We will be booking with Hays again, for sure. Brilliant experience.
5. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your lovely review! We hope you have a lovely Holiday :-)
Team Halesowen
Staff very pleasant and helpful
Staff very pleasant and helpful, especially jaydene, made our booking process very easy, will always use hays travel for future travel plans
2. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your 5* review
Jaydene
Great customer service from Mia C
1. maj 2026
Besvarelse fra Hays Travel - Halesowen
Thank you for your 5* feedback
Mia c
Mia went above and beyond as we didn’t…
Mia went above and beyond as we didn’t know where we wanted to go
28. april 2026
Besvarelse fra Hays Travel - Halesowen
Hi Yvonne,
Thank you for this lovely review, you know where we are if you need anything else.
Kind Regards,
Mia TM
Mike was friendly and professional from…
Mike was friendly and professional from the moment we stepped into the shop! His patience and expertise were excellent, offering support and advice throughout. He shared personal experiences with travel destinations, which made it easy for us to choose our holiday in Greece. Thank you Mike!
26. april 2026
Besvarelse fra Hays Travel - Halesowen
Julie! Thanks so much for your kind words. Great to arrange your Greek holiday for you, and look forward to hearing all about it when you return! Mike.
As usual took all the weight out of…
As usual took all the weight out of booking a holiday. Friendly, informative. Cannot speak more highly of this company
17. april 2026
Besvarelse fra Hays Travel - Halesowen
Thank you so much for your lovely review. Was so nice to see you again and book your next holiday- if you need anything... you know where I am! Mia C.
Very friendly and polite
Very friendly and polite. Listened to our requirements and discussed any alternatives.
17. april 2026
Besvarelse fra Hays Travel - Halesowen
Hiya Sharon! Thanks so much for your kind words about Mia. She's fab! I'll pass it onto her for you, and once again- thank you for booking with us here at Halesowen! Mike.
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