My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... Se mere
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... Se mere
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Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... Se mere
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Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
13-15 English Street, CA3 8JW, Carlisle, Storbritannien
- 01228264653
5,0
Fremragende
2 t anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Knowledgeable and friendly staff
11. juli 2025
Besvarelse fra Hays Travel - Carlisle
Thank you so much for your kind words, Rachel
Claire is our go to travel agent
Claire in Carlisle Branch is brilliant! We are always confident that our holiday booking is in safe hands! Thank you Claire🥰
25. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you so much for your kind words, Claire
Besvarelse fra Hays Travel - Carlisle
Thank you so much for your kind words, Rachel
Everyone was helpful
Everyone was helpful, but usually i book with Lucy, we have a good relationship and I trust Lucy, I have had a few problems in the past which Lucy sorted out for me with no problems and she kept in touch with me. Overall, a great team
1. juli 2026
Besvarelse fra Hays Travel - Carlisle
Thank you for your kind words, it was a pleasure to book another trip for you.
Thanks, Lucy
I dealt with Olivia (Liv) who was…
I dealt with Olivia (Liv) who was lovely and very helpful. When I told her what I needed, she went out of her way to make sure she found it and then explained everything about it and then made sure we were checked in properly as I’m not good with tech!
On the whole it was excellent service. Well done 👍
1. juli 2026
Besvarelse fra Hays Travel - Carlisle
Thank you for the kind review both!! It was a pleasure to help book your holiday.
Liv :)
Rachel at Carlisle Shop
Rachel at Carlisle is very efficient and takes time to book the best holiday that she can for us. She always makes the experience an exciting start to all of our holidays. All of the staff are professional and very courtious.
1. juli 2026
Besvarelse fra Hays Travel - Carlisle
Thanks for your kind words, it is always a pleasure to book your holidays. Thanks again Rachel
We’ve always used Hays travel for our…
We’ve always used Hays travel for our cruise holidays, very well organised staff.
23. juni 2026
Besvarelse fra Hays Travel - Carlisle
Many thanks for your kind words Diane, It was a pleasure booking your trip
Jess =-)
Attention to our needs
When I rang up a lady called Olliva answered the call. She was polite. Understanding what we wanted. She came up with what we were exactly looking for
30. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you for your kind words Ian, it was a pleasure booking your holiday!
Liv :)
Extremely helpful
Extremely helpful, knowledgeable staff. Made the experience a pleasure. Thank you Claire
27. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you for your kind words and for booking with us again instore.
Many Thanks
Claire
Besvarelse fra Hays Travel - Carlisle
Thank you for your kind words, it was a pleasure to book your holiday!
Liv :)
Extremely helpful and detailed…
Extremely helpful and detailed assistance throughout booking experience with both Bethan & Hayley.
23. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you so much for your kind words, Rachel
Cruise booking
We went to check out a cruise we had seen advertised. Martin established all our requirements and found us the perfect cabin at a great price, including coach travel to and from the cruise. Excellent service.
24. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you so much for your kind words, Im sure you will have an amazing cruise , Martin
Extremely helpful and friendly staff
Extremely helpful and friendly staff. We would recommend anyone to book a holiday at Hays Carlisle. First class service as usual.
25. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you for booking with us again instore and for your kind words. It is always a pleasure to assist with your plans.
Kind regards
Claire
Hayley was exceptional in every way
Hayley was exceptional in every way, finding us the perfect holiday to suit our requirements. The process was simple and straight forward. There was even an interactive game to entertain my 3 year old whilst we were getting the holiday booked. Would highly recommend!
23. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thanks so much for booking with us and for your kind words, it was a pleasure to help with your plans.
Kind regards
Hayley
Great experience as always .
Claire made my booking for a last minitue holiday such a good experience .She went above and beyond to help me find the right holiday at the right price ,as i have used often in the past she know exactly what i am looking for .nothing is too much trouble ,she is friendly and knowledgeable . I am genuinely pleased with the final choice I made with her help. I highly recommend Claire.
22. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thanks again for booking with us, it is always a pleasure to help with your holiday plans. You will have a great time.
Kind regards
Claire
Helpful staff
Martin was very helpful and found my last details with my friend which made the booking quick and straightforward.
13. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thankyou for booking with us again, it was a pleasure to assist with your plans.
Many Thanks
Martin
Besvarelse fra Hays Travel - Carlisle
Thankyou for your kind words and for booking with us instore. It was a pleasure to help with your plans.
Many Thanks
Lucy
I would like to thank Jess for her…
I would like to thank Jess for her excellent customer service while helping me book my cruise holiday. She was friendly, professional and extremely helpful throughout the whole process. She took time to answer all my questions and explained everything clearly and made sure I found the perfect cruise for my needs. Her knowledge and attention to detail made the booking process smooth and stress free. I’m am looking forward to going on my holiday after all the information she provided and will definitely be booking a holiday again in the future.
11. juni 2026
Besvarelse fra Hays Travel - Carlisle
Thank you so much for your kind words and repeat business Julie, It's always a pleasure booking your holidays. You will both have an amazing time =-)
Jess
"Effective Sequence of Transaction"…
Hi.,It was Conducted very Quickly and easily with fortunately my having to Do the Money transfer away from the Shop equally easy and rapid.That is because the handling of the Money transfer was by a very rapid Fast Payment,Partly the ease of it all was because the Shop was relatively quiet and the Woman handling my Booking was only dealing with a Customer when I returned after 20 Minutes the second time to Pick up the formal Booking Confirmation.Actually,I printed out your Confirming Email on my return and it is in the Cupboard File with the formal Confirmation. James
17. juni 2026
Besvarelse fra Hays Travel - Carlisle
Hi James,
Thank you for the kind review. I hope you enjoy your trip to Brighton.
Kind Regards
Hayley
Besvarelse fra Hays Travel - Carlisle
Thank you again for booking with us instore, it is always a pleasure!
Kind regards
Martin & Team
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