Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... Se mere
Virksomheden har svaret
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Virksomheden har svaret
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
37 Queen Street, CF10 2AS, Cardiff, Storbritannien
- 02921433032
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful
Very helpful. Jacqui from the Cardiff branch helped us to find the holiday we wanted at a very good price, with all the add ons and support we needed. Great service.
8. marts 2026
Besvarelse fra Hays Travel - Cardiff
KR,
We're happy to hear that you found the holiday you wanted at a very good price. It's great to know that we provided all the add-ons and support you needed.
cardiff, Hays Travel
Peter was great
Peter was great, very informative and easy to talk to. Made our experience really enjoyable. Haven't had a holiday since pre COVID do made our experience really lovely
16. marts 2026
Besvarelse fra Hays Travel - Cardiff
Ness Edmunds,
We're so happy to hear that your experience was enjoyable and informative. It's wonderful that we could assist you in planning your first holiday since pre-COVID!
cardiff, Hays Travel
Nia was super helpful in the Cardiff…
Nia was super helpful in the Cardiff branch, we changed the parameters of the holiday soooo many times and she just took in her stride and found solutions for each change
Can’t thank her enough!!
She’s an asset to the company!!
14. marts 2026
Besvarelse fra Hays Travel - Cardiff
Hello Sian
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday. Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Safe Hands
Can't fault the service and direction given. 6th cruise alone booked through Hays. Always go Jaqui
10. marts 2026
Besvarelse fra Hays Travel - Cardiff
Gaynor Rolley,
We're happy to hear that you are pleased with our service and guidance. We appreciate your continued trust in us for your cruise bookings.
cardiff, Hays Travel
Good professional helpful staff
10. marts 2026
Besvarelse fra Hays Travel - Cardiff
Sally McKeevers,
We appreciate you taking the time to leave us such a wonderful review; we are so happy our staff were helpful and professional.
cardiff, Hays Travel
Besvarelse fra Hays Travel - Cardiff
Colin,
We appreciate you taking the time to leave us a review, and we are so happy to hear that our staff were helpful to you.
cardiff, Hays Travel
5 Stars totally blown away!
5 Stars totally blown away!
A great experience from Hays, in and out and our perfect honeymoon booked within an hour!
Helen was extremely knowledgeable and was able to share her personal experiences with us to to help us to visialise the trip.
We are very excited to set sail on our cruise! The app is super easy to use and their team certainly go the extra mile!
1. marts 2026
Besvarelse fra Hays Travel - Cardiff
Thomas,
We're delighted to hear about the wonderful experience you had booking your honeymoon. It's great to know our team's knowledge and personal experiences helped you visualize your trip. We hope you have a fantastic cruise!
cardiff, Hays Travel
Milan and Lake Como
Jaqui, the agent who organised our trip was organized, friendly and efficient. We were very happy with the service she provided
8. marts 2026
Besvarelse fra Hays Travel - Cardiff
Hi Kay
Thankyou so much for taking the time to complete the survey and for your kind words, it is much appreciated. See you soon , Jacqui
I always see Stephanie Varga and she's…
I always see Stephanie Varga and she's brilliant. She knows exactly what I want and goes the extra mile to make sure that I get what I want, when I want it and at the best price. I have been seeking her advice for over 25 years and she stays the same friendly and cheerful person I knew at the start. It's always a pleasure to see her. She even remembers my family members and the dog.
7. marts 2026
Besvarelse fra Hays Travel - Cardiff
Hello Rosina
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Stephanie and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Very friendly and helpful
5. marts 2026
Besvarelse fra Hays Travel - Cardiff
Helen,
We appreciate your kind words; we are so glad that we could be of assistance to you during your visit with us.
cardiff, Hays Travel
Always book with hays travel with…
Always book with hays travel with Jacqueline Bourke as she is so helpful and will go out of her way to find what you are looking for
4. marts 2026
Besvarelse fra Hays Travel - Cardiff
VERNON DAVIES,
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that our team member is so helpful in finding what you need.
cardiff, Hays Travel
We got exactly what we wanted and the…
We got exactly what we wanted and the staff were very friendly and helpful.
3. marts 2026
Besvarelse fra Hays Travel - Cardiff
David Boldy,
We are delighted to hear that you received excellent service and got exactly what you desired. Thank you for your positive feedback!
cardiff, Hays Travel
Surprise family Holiday 2027
Very Helpful team as always lots of advice and knowledge of what I was looking for
Especially Helen and colleague Pete
Regarding the best cabin size for a Surprise family holiday next Easter
Thank you 👍
2. marts 2026
Besvarelse fra Hays Travel - Cardiff
Cheryl,
We appreciate you taking the time to leave your review. We're happy to hear that our team was helpful and knowledgeable in planning your surprise family holiday.
cardiff, Hays Travel
Excellent service
We've recently booked two holidays in the Hays branch Cardiff.
.Jacqui made the whole experience enjoyable, simple and straight forward - her professional approach and clear communication was greatly appreciated. Thank you Jacqui, we look forward to booking our next holiday with you!
16. februar 2026
Besvarelse fra Hays Travel - Cardiff
Martin, Carhryn and James,
We appreciate you sharing your experience booking your holidays with us. We're happy to hear that our team made the process enjoyable and straightforward and that their professional approach was greatly appreciated.
cardiff, Hays Travel
Peter was friendly and very helpful
Peter was friendly and very helpful. Showed us plenty of options on the laptop.
31. januar 2026
Besvarelse fra Hays Travel - Cardiff
Mrs Angela Bird,
We're happy to hear that the assistance provided was helpful, and we appreciate your positive feedback. Thank you for sharing.
cardiff, Hays Travel
Excellent service from Stephanie at…
Excellent service from Stephanie at Hays travel queen street Cardiff.
She goes above and beyond.
Nothing is too much trouble.
20. februar 2026
Besvarelse fra Hays Travel - Cardiff
Angela,
We are so happy to hear that you received excellent service! It's wonderful to know that our team member went above and beyond for you. We appreciate your feedback!
cardiff, Hays Travel
helpful and knowledgeable with care…
helpful and knowledgeable with care taken with all aspects
26. februar 2026
Besvarelse fra Hays Travel - Cardiff
Michael,
We appreciate your kind words! We're so happy to hear that you found our team helpful, knowledgeable, and attentive to every detail.
cardiff, Hays Travel
Besvarelse fra Hays Travel - Cardiff
RHIAN WARBURTON,
We appreciate you taking the time to leave us a review, and we are so glad that you found our team helpful and friendly.
cardiff, Hays Travel
I always get the best treatment when I…
I always get the best treatment when I go in the hays, Jacqui is amazing at her job always takes the time to make sure everything is right.
26. februar 2026
Besvarelse fra Hays Travel - Cardiff
Hello Elena
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Friendly and helpful staff that's why I…
Friendly and helpful staff that's why I come back every year
25. februar 2026
Besvarelse fra Hays Travel - Cardiff
Sandra,
We appreciate your continued loyalty and are so glad that our team is helpful. Thank you for your kind words.
cardiff, Hays Travel
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