First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Virksomheden har svaret
Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour oper... Se mere
Virksomheden har svaret
Booked a short trip Santa ponsa.never used Hays travel before but couldn’t have been happier with my experience Helen helped me with my booking she was very patient with me try to sort out my details... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
37 Queen Street, CF10 2AS, Cardiff, Storbritannien
- 02921433032
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The member of staff was very helpful…
The member of staff was very helpful and gave good advice
27. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
First and foremost the staff
First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a high street travel agent.
27. august 2026
Besvarelse fra Hays Travel - Cardiff
GD,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently find our team friendly, professional, and thorough. We truly appreciate your kind words and are delighted to offer fair prices.
Kind Regards
Hays Travel
I was very happy with the service…
I was very happy with the service provided by Peter. He was very helpful, took his time and explained everything thoroughly so it was understood by myself and my son.
26. august 2026
Besvarelse fra Hays Travel - Cardiff
Christine O'BRIEN,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was so helpful and took the time to explain everything thoroughly. We appreciate your kind words!
Kind Regards
Hays Travel
Great personal contact with Ceara
Great personal contact with Ceara. She was friendly. Knowledgeable and informative.
21. august 2026
Besvarelse fra Hays Travel - Cardiff
Allyson,
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive personal experience and found our colleague to be friendly, knowledgeable, and informative.
Kind Regards
Hays Travel Cardiff
Very friendly & informative service
Very friendly & informative service. Stephanie was very good in running us through the booking process and any follow up enquiries
16. august 2026
Besvarelse fra Hays Travel - Cardiff
Stephen Tyte,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team provided such friendly and informative service, making your booking process smooth and easy.
Kind Regards
Hays Travel
Making a booking
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests.
Highly recommend using.
21. august 2026
Besvarelse fra Hays Travel - Cardiff
ian kemp,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience booking your holiday with us. We appreciate your recommendation.
Kind Regards
Hays Travel
Professional and helpful staff who took…
Professional and helpful staff who took time to show us the various options available
15. august 2026
Besvarelse fra Hays Travel - Cardiff
Anthony,
Thank you for your wonderful feedback! We are delighted to hear that our staff was professional and took the time to show you the various options available. We appreciate you sharing your positive experience.
Kind Regards
Hays Travel
I was able to book two holidays in one…
I was able to book two holidays in one day 😺 Peter found me some great deals . thanks Peter
21. august 2026
Besvarelse fra Hays Travel - Cardiff
Evelyn,
Thank you for your wonderful feedback! We are so pleased to hear that you were able to book two holidays and found some great deals. We appreciate your kind words.
Kind Regards
Hays Travel
Absolutely brilliant service have…
Absolutely brilliant service have booked with them before and we shall be back
Kira was absolutely fantastic her Jackie and the team are amazing.
Five star ⭐ service.☺️😊💛
18. august 2026
Besvarelse fra Hays Travel - Cardiff
Michelle,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience and that our team was amazing. We appreciate your continued loyalty.
Kind Regards
Hays Travel
Jacqui spent allot of time with us to…
Jacqui spent allot of time with us to find two holidays, which suited our requirements and dates. She spent time communicating our options for Christmas and Easter, whilst checking various tour operators, that were within our budget.
Great customer service.
16. august 2026
Besvarelse fra Hays Travel - Cardiff
Moonbear,
Thank you for your wonderful review! We are so pleased to hear that our colleague provided such excellent customer service and helped you find the perfect holidays within your budget. We appreciate you choosing us for your travel plans!
Kind Regards
Hays Travel
Our advisor was very helpful and gave…
Our advisor was very helpful and gave us options
16. august 2026
Besvarelse fra Hays Travel - Cardiff
Linda,
Thank you for your wonderful review! We are so pleased to hear that our advisor was helpful and provided you with excellent options. We appreciate your feedback.
Kind Regards
Hays Travel Cardiff
Fantastic staff
I have been booking holidays with Jacqui at Cardiff Hays travel for over 20 years. Always 100% professional& friendly service. All the staff at Cardiff Hays, are wonderful.
14. august 2026
Besvarelse fra Hays Travel - Cardiff
Janina Chojecki,
Thank you for your fantastic review! We are so pleased to hear about your long-standing positive experience with us. We truly appreciate your loyalty and kind words about Jacqui.
Kind Regards
Hays Travel Cardiff
This is the third time we have booked…
This is the third time we have booked with Hays Cardiff, with Jacqui Bourke. She was brilliant. She knew exactly what we were looking for and found some great options. Everything was booked efficiently. Jacqui is our go to person
14. august 2026
Besvarelse fra Hays Travel - Cardiff
Pam Munn,
Thank you for your wonderful feedback! We are delighted to hear that Jacqui was so helpful and knowledgeable. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Hays Travel Cardiff
Besvarelse fra Hays Travel - Cardiff
Michael,
Thank you so much for your wonderful feedback! We are so pleased to hear that you found our service helpful and easy to use.
Kind Regards
Hays Travel Cardiff
We told the agent what we would like…
We told the agent what we would like and he found exactly what we were looking for at such an amazing price. Excellent customer service and so helpful with transport to and from the airport aswell.
7. august 2026
Besvarelse fra Hays Travel - Cardiff
Beverley Hamer,
Thank you so much for your wonderful feedback! We are delighted to hear that we found exactly what you were looking for at such an amazing price and that our customer service was excellent and helpful.
Kind Regards
Hays Travel Cardiff
Joaqui was very helpful and pleasant as…
Joaqui was very helpful and pleasant as usual all the staff are very welcoming
13. august 2026
Besvarelse fra Hays Travel - Cardiff
Thanks Jane and David, always a pleasure. See you soon Jacqui
Jacqui was very patient in organising…
Jacqui was very patient in organising the perfect holiday, especially with so many restrictions and specific requirements. Great service.
13. august 2026
Besvarelse fra Hays Travel - Cardiff
Ian Smith,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was patient in organizing your perfect holiday, especially with specific requirements.
Kind Regards
Hays Travel
Great Customer Service
Steph in Cardiff was great. Answered all our questions and was very helpful.
9. august 2026
Besvarelse fra Hays Travel - Cardiff
Mr Trigg ,
Thank you for your wonderful review! We are so pleased to hear that Steph was able to answer all your questions and be so helpful.
Kind Regards
Hays Travel Cardiff
We booked at the Cardiff branch with…
We booked at the Cardiff branch with Peter he was helpful and helped with the choice we had made .
Peter printed our boarding passes and takes any stress away .
2. august 2026
Besvarelse fra Hays Travel - Cardiff
Valerie,
Thank you for your wonderful review! We are so pleased to hear that Peter provided such helpful and stress-free service. We appreciate your kind words.
Kind Regards
Hays Travel
Besvarelse fra Hays Travel - Cardiff
Hello Mr Woodfield
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Peter and he was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
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