We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Se mere
Virksomheden har svaret
First and foremost the staff. Always friendly, professional and caring about the booking advice they give. Very thorough and knowledgable with fair prices on offer! Great to still be able to visit a h... Se mere
Virksomheden har svaret
Hays Cardiff city centre made our booking for next year's holidays, jackie and the staff are very friendly helpful and get the booking done for your best interests. Highly recommend using.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
37 Queen Street, CF10 2AS, Cardiff, Storbritannien
- 02921433032
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
As always absolutely fantastic
As always absolutely fantastic
Jacqueline especially goes above and beyond x
26. januar 2026
Besvarelse fra Hays Travel - Cardiff
julie powell,
We're happy to hear that you had a fantastic experience! We appreciate your kind words and are glad that you enjoyed your visit.
Hays Travel
Besvarelse fra Hays Travel - Cardiff
Michael,
We appreciate you taking the time to share your positive experience with us. We are so glad to hear you were happy with our service!
Hays Travel
Help when we didn’t know where to start
Peter was extremely helpful when we went into Hayes Cardiff, we didn’t know how to build our holiday but he guided us through made suggestions, and looked for different pricing for us. I contacted him several times in the following days and he answered out of hours, assistance helped us put our holiday together and it’s now booked.
22. januar 2026
Besvarelse fra Hays Travel - Cardiff
Denise Vrouwes ,
We're happy to hear that you found our assistance so helpful in planning and booking your holiday. We appreciate you taking the time to share your positive experience.
Hays Travel
Besvarelse fra Hays Travel - Cardiff
We appreciate you sharing your thoughts, and we are so glad you found our service helpful and expert.
Hays Travel
Nia👍
Nia was friendly, knowledgeable and efficient. She made the whole process quick, easy and painless
21. januar 2026
Besvarelse fra Hays Travel - Cardiff
Good Afternoon Terry
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
5 stars for Helen at Cardiff Branch
Spoke to Helen at Cardiff branch Monday afternoon explaining my requirements for accommodation in Las Vegas, I had numerous options emailed to me within 10 minutes and all booked up by Tuesday morning.
Excellent service & took away all the hassle of booking through a website with personal service.
Highly recommend.
19. januar 2026
Besvarelse fra Hays Travel - Cardiff
Good Afternoon Thomas
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you were happy with the customer service receives from myself and we were able to find you the perfect hotel.
We will be on hand for anything else you may need throughout your holiday journey with us.
Kind Regards
Helen - Branch Manager
Besvarelse fra Hays Travel - Cardiff
We appreciate you taking the time to share your positive experience with us; your comments are valuable to our team.
Hays Travel
In praise of Nia at Hays Queen Street
Nia provided us with an excellent service.
She’s knowledgeable, listens and is patient when helping us.
She’s always happy to look for a range of potential options for us to consider.
She’s an excellent ambassador for Hays.
Nia and her colleagues at Cardiff Queen Street really are Hays’ USP and rightfully deserve praise.
12. januar 2026
Besvarelse fra Hays Travel - Cardiff
Neil,
We appreciate you taking the time to share your kind words. We're happy to hear that you received excellent service and that our team's knowledge and patience were helpful during the booking process.
Hays Travel
Besvarelse fra Hays Travel - Cardiff
Maria Bolderson,
We appreciate you sharing your positive experience with our team; we are so happy to hear that we were helpful and well-informed.
Hays Travel
Very impressive experience
Peter, who dealt with our booking, was friendly, amiable and answered our questions with efficiency and humour.
11. januar 2026
Besvarelse fra Hays Travel - Cardiff
A B Francis,
We appreciate you sharing your booking experience with us! We're so glad that our team member was able to assist you so effectively.
Hays Travel
Hays travel Cardiff
Jacqui was amazing and helpful as always, always going above and beyond to find us the best deals. All the staff are friendly in this branch and always chat when we pop in.
17. januar 2026
Besvarelse fra Hays Travel - Cardiff
David Shenton,
We appreciate your kind words! We're happy to hear that you consistently receive amazing support and the best deals from our friendly team. Thanks for your review.
Hays Travel
All ways a pleasure to speak the staff…
All ways a pleasure to speak the staff always willing to help to find a holiday for you.
11. januar 2026
Besvarelse fra Hays Travel - Cardiff
Mr & Mrs Davidge,
We appreciate your kind words! We're always happy to assist you in finding the perfect holiday that meets your needs and preferences.
Hays Travel
Helen was very helpful
Helen was very helpful, patient and assisted with my request. She provided me with clear information and advice, which was much appreciated.
14. januar 2026
Besvarelse fra Hays Travel - Cardiff
We appreciate you taking the time to leave your comments. We're so happy to hear that the information and assistance provided were helpful and clear.
Besvarelse fra Hays Travel - Cardiff
Mark Mason,
We appreciate your kind feedback; we are so happy to hear that you felt supported and valued during your experience with us.
Hays Travel
Best Travel Agency in Town
This is the fourth time I have used Hays Travel, Cardiff. Staff are very thorough with attention to detail when booking, and advice and assistance up to the date of travel. I normally book with Stephanie who is very knowledgeable, but all staff in the Branch are kind and helpful. Great service from Hays Travel.
15. januar 2026
Besvarelse fra Hays Travel - Cardiff
We appreciate your continued loyalty and are happy to hear about the great service you've received from our team. It's wonderful to know that our attention to detail and helpful advice have been beneficial for your travel plans. Thank you!
Besvarelse fra Hays Travel - Cardiff
Thank you for the kind feed back
Always happy with Hays
Usually use our Barry branch who we have found very helpful ,in Cardiff city centre spotted Peter behind desk in Queen st branch ,went in to wish him Happy New year ,as we have booked with him before when he worked at the Barry branch , came out with a holiday booked for special anniversary in 2027 ,always found Peter & & Hays staff very helpful & knowledgeable.Used Hays for last 4 years never had any issues with them .
10. januar 2026
Besvarelse fra Hays Travel - Cardiff
We're glad you found our staff helpful and knowledgeable. It's great to hear you booked a holiday for your special anniversary. We appreciate your continued trust in us for your travel needs over the last four years.
Jacqueline B at Hays Queen Street was…
Jacqueline B at Hays Queen Street was outstanding ✨️ very professional and knowledgeable. Gave us lots of options and worked very hard to find us the best holiday. She was fantastic 👏
12. januar 2026
Besvarelse fra Hays Travel - Cardiff
We're delighted to hear about the outstanding service you received! It's great to know that our team member was professional, knowledgeable, and helpful in finding you the best holiday.
My travel agency representative…
My travel agency representative Jacqueline Bourke was friendly, polite and most helpful when I went into the Cardiff office to book a holiday to Italy
10. januar 2026
Besvarelse fra Hays Travel - Cardiff
We're happy to hear that your experience booking your Italy holiday in our Cardiff office was so positive. We appreciate you mentioning how helpful our representative was!
So we went into Cardiff branch to…
So we went into Cardiff branch to inquire about a cruise. Ended up booking 2 cruises🥴😎
Happy days.
3. januar 2026
Besvarelse fra Hays Travel - Cardiff
We're happy to hear that you had such a positive experience in our Cardiff branch and booked two cruises! Thank you for sharing your happy days with us.
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