Spoke to Chase at Aberdeen Bon accord centre,got excellent attention. He kept me upto date with flight prices until we decided on dates. Got all booked yesterday getting the flights £150 cheaper th... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Claire was excellent and very helpful organising our cruise . Could’nt of as for a better travel agent, ever informative and quick at getting back to us . Will definitely book again
Once again, the travel consultant (Claire McLeod) was very helpful, friendly, and knowledgeable. We were delighted to take advantage of the thoughtful discount offers at the event when the rep (Willia... Se mere
Virksomheden har svaret
The young lady who assisted us could not have done more to help find the hotel/riad to meet our needs She was very pleasant and knowledgeable She spent a considerable time with us and explained the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
28 Bon Accord Centre, AB25 1HZ, Aberdeen, Storbritannien
- 01224042711
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My Indiana trip
The staff at the Aberdeen Branch are invariably helpful and this gives me confidence thst all the bookings have been safely planned and booked.
11. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for your kind review. Kim
Besvarelse fra Hays Travel - Aberdeen
Hi Margaret :) Thank you for your kind review - Kim :)
Besvarelse fra Hays Travel - Aberdeen
Thank you for your review. Claire
Good response to my complaint. Initially a poor rate, very poor customer service
Update Feb 2026: Hays Aberdeen asked me to get in touch with them, in response to the poor review I gave on Trustpilot. They explained that the shop rate is often different to their on line rate and advised customers to ask for the on line rate when they go in to a branch. They also said my numerous email complaints had been 'lost' in a central system, but once they, in Aberdeen, were made aware, they have acted immediately They dealt with me very professionally and offered me a refund based on the difference I had experienced.
Original Review: I got a very poor exchange rate in the Aberdeen branch, when compared with what the Hays website said. (I got 89% of what the website said). I know rates change over time, but not as much or as quickly as this. I tried getting an explanation but my numerous emails have been ignored. Poor exchange rate and very poor customer service.
18. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hays Travel - Aberdeen
Thanks for updating Martin we really appreciate it. Glad we got it all sorted. Kim
Martin,
We appreciate you bringing this to our attention. We're sorry to hear that the exchange rate you received differed significantly from our website and that our communication was unsatisfactory.
We cannot find any trace of you on our data base or received any correspondence. Can you please give us a call so we can rectify this situation on 01224 042711
Aberdeen, Hays Travel
Competent Staff
Very competent staff in arranging: Bookings, Travels & Accommodation needs. No wasted time in processing details.
4. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for your review. Kim
Fantastic Team!
Another holiday booked through Hays Aberdeen, great team as always! Very helpful and will help you find the best deal 🙂
17. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Hi Sam, thanks for your kind feedback and thanks for booking with us again. Claire
Kim was very good as always.
17. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for your kind feedback - Kim
Kim was very helpful especially as the…
Kim was very helpful especially as the Chrystal website wasn't working.
She phoned the company and we were able to discuss and then book.
17. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Hi Sandra, thank you for your kind words. Kim
We delt with a lad called Chase,very…
We delt with a lad called Chase,very good as he delivered a great holiday as he did last year well recommended lad
9. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Hi Christopher,
Thank you for your kind feedback, it was a pleasure helping you with your holiday.
Thanks Chase
Every body is so helpful and explained…
Every body is so helpful and explained every thing so we could understand all
16. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you Graham so much for taking the time to complete a review for me. Kim
Besvarelse fra Hays Travel - Aberdeen
Thank you so much for your review. Kim
Abi was a delight on the phone and…
Abi was a delight on the phone and email and was able to get my holiday booked at a good deal
16. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thanks so much, it means a lot. Abi
Great experience with Claire who very…
Great experience with Claire who was very experienced and assisted us with no issues. Checked several hotels with us to get what we wanted. Once decided she was very thorough to make sure everything was allocated as wanted so no surprises on our travels. Would certainly use Hays again. 👌😎
14. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you so much for your kind words. Claire
Such a lovely friendly helpful girl did…
Such a lovely friendly helpful girl did her best for us very thorough and made sure she had gone over everything
7. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for your kind review. Claire
First class service
Claire couldn’t have been more helpful in finding a holiday to suit us and spent time exploring all the options.
Her cheery, understanding approach was so good and guided us with everything needed to enjoy our holiday.
We have booked quite a few holidays with Hays and have been very happy every time.
Claire is a star.
14. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Hi Mr Gibb, thank you so much for your kind words, I really appreciate you taking the time to complete this survey. Claire
It’s Claire she is just fantastic so…
It’s Claire she is just fantastic so easy to talk about things never had a bad experience with Hay’s Travel
14. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Hi Victor & Ann, always my pleasure to see you both and thank you for your kind words - Claire
Excellent service from Claire
Excellent service from Claire . Very helpful patient and listened to all our requirements for a holiday . Claire went through every detail with us and also looked at reviews and what was around the hotel we chose . Holiday was booked there and then . We will absolutely choose Hays travel again and would recommend to friends and family . Well done Hays travel and well done Claire!⭐️⭐️⭐️⭐️⭐️
13. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Hi Lorraine :) thank you so much for your kind review we really appreciate this. Glad you chose to book with us and we hope to see you again - Claire :)
Louise as always made it a very…
Louise as always made it a very enjoyable experience with her complete knowledge of tourism.
Nothing is ever too much for her she is ever so friendly and extremely helpful
11. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for your kind words. Louise :)
Great service always looking for what…
Great service always looking for what you are looking for
3. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for your review. Kris
Many thanks again for you patience
Many thanks again for you patience, wealth of information and great service.
1. februar 2026
Besvarelse fra Hays Travel - Aberdeen
Thank you for you review. Kris
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