Havaianas Store Anmeldelser 

Bei mir lief alles top.versandbestätigung erhalten, richtige Schuhe geliefert, die ich dann allerdings retourniert hatte, da mir eins andere Farbe besser gefiel. Rückerstattung nach 14 Tagen.👌🏻

Quick delivery!

Love my new flip flops :)
Thank you

JUST STAY AWAY FROM THEM.

First of all pay attention to their stupid size. 42-43 size on their website actually means 44-45 EU size. That is so stupid, why would you label your size like that instead of just putting the well known EU size? So if you usually wear 43 pick 41/42 since this in their system means 43/44 EU. That makes absolutely 0 sense to me.)

Second of all, I ordered a pair of flip flops and because of their stupid size, the pair came too big. I've sent the package back to them and it reached their deposit on 06.05.2020, based on the tracking number. Since I got no update from them I decided to send them a message to ask them about the refund. They've never replied back.

Today, 15.05.2020, still no reply and no refund.

STAY AWAY FROM THESE SCAMMERS.

I am very shocked and disappointed. There was a web page error on the weekend and two shoes were added to my basked when I only tried to buy one. At the order now page the amount was stated at £18 and after i had clicked that it then showed £42. I immediately emailed customer service as the call option wasn't available on the weekend. On Monday morning I have just called customer service to explain what has happened and that the order has not yet been dispatched so there is no contract of sale so please can you cancel it. I was told that I cannot cancel and will have to return them after they have arrived. Totally unfair as the order has not been dispatched and this was their error. I explained that with lockdown measures it will be difficult to return. Very upset. First and last time ordering from here.

Ich warte seit 2 Monaten auf die Rückerstattung.
Mein Paket wurde einfach von DHL wieder zurückgeschickt, aber der Kundenservice sagt, dass der Paket noch nicht angekommen ist und dafür bekomme ich kein Geld!

Unglaublich...

Warte seit über 3 Monaten auf die Rückerstattung des Geldbetrages. Die Schuhe wurden im Juli 2019 von UPS ohne einen einzigen Zustellversuch wieder zurückgeschickt. Unfassbar. Kann jedem nur raten bei diesem Store nichts zu bestellen.

Wish I could leave 0 stars. I am so shocked by the service. Sent me espadrilles which are way too small. I called Customer services. They confirmed they have the incorrect size chart on their website however told me that I have to pay to return them!! I said I want to Exchange as detailed on their website. They said they no longer offer Exchanges and so i would have to return them and place a new order! tried to return them by logging into their website, it wouldn't accept my order number to return them. Called Customer Service once again who confirmed that the returns on their website isn't working currently but just send them back and the refund will be processed. I sent them back (with a complaint letter!!) and they received them on 18/09/19. Despite chasing, I still have no refund. Don't buy from them, incorrect info on their website, you can't exchange, can't return, constantly have to chase them, waste of time. Bought some Toms instead, with no issues whatsoever.

Ordered 3 pairs of flip flops, only took 5 day’s to arrive. Spoke with customer service team for the UK regarding a delivery date, and they were very helpful. Items were in good condition. Very happy with my purchase.

Lass bitte die Finger weg von diesem Shop.

Ich warte seit mehr als 6 Wochen auf meinem Geld, die Sie mir zurückzahlen müssen. Sie haben die Ware (die qualitativ im Keller ist) wieder zurückerhalten, aber mein Geld wollen sie nicht erstatten.

Ich finde diese Art und Weise den Kunden gegenüber total unprofessionell und unverschämt. Solche Shops sollten nicht in Internet sein. Ich werde dieser Bewertung so viel wie möglich verbreiten. Die Leute haben recht zu wissen, was für Menschen sind in diesen Shop zu finden.

UNTERIRDISCH
So eine nervige zeitaufreibende Erfahrung hatte ich noch nie. Es wird ein defekter Schuh geschickt (die Schlaufe zum Zehentrennen war so lang, dass mein ganzer Fuß raus viel). Ich kontaktiere die Kundenhotline wo nur englisch gesprochen wurde aber mir zugesichert wurde ein neues Paar zuzuschicken, sobald meine Größe wieder verfügbare wäre. Ich mache noch ein offizielles Beschwerdeticket mit Fotos des Schuhs auf der Webseite, latsche zum zweiten Mal in der Woche zum 20 min entfernten UPS-Shop . Nach 6-8 Wochen bekomme ich kommentarlos bei PayPal Geld erstattet, es fehlten aber 4,90€
Ich rufe wieder dort an wo eine Frau diesmal auf deutsch mit sehr starkem Akzent und eingeschränktem Vokabular sagt es sei "meine Schuld" ich hätte eine Retour gemacht und deshalb müsste ich den Rückversand selbst zahlen. Ich hätte so lange warten müssen bis meine Größe wieder verfügbar sei und es kostenlos umtauschen - man hat ja sonst nichts zu tun als ständig in deren Online-Shop zu schauen .. im Endeffekt wurde sich stringent geweigert mir die Versandkosten zu erstatten, obwohl mir ein DEFEKTES Produkt geliefert wurde. Ich finde diese Art kriminell und fühle mich belogen und betrogen. Nach 10 Min in der Warteschlange und insgesamt 30 Min am Telefon sagte sie mir der Manager sei für mich jetzt "nicht zu sprechen" aber er hätte eingewilligt mir die 4,90€ als Gutschein für meine nächste Bestellung zu geben .. danke für nichts
Wenn man die Schuhe haben will dann im Geschäft oder über Amazon bestellen aber der offizielle Online-Shop ist ein einziger Graus. Nie Nie Nie wieder

Ich habe 3 Paar bestellt, habe zwar keine Bestellbestätigung per email erhalten und mir Sorgen gemacht, was wohl mit meiner Kreditkartenzahlung passieren wird aber: nach 3 Tagen kam die Bestellung mit einem UPS-Rücksendeaufkleber nach Italien im Paket. Alles war sorgsam verpackt. Alle 3 Paar haben gut gepasst (trotz, dass ich zwei unterschiedliche Schuhgrößen habe) und sind sehr gut verarbeitet.
Jetzt bin ich wohl die Einzige, die einen guten Kauf und gute Erfahrungen gemacht hat...

Bad customer service. I ordered havaianas by the end of July, put in the right address. Package got stuck in Brussels because the address that was give to UPS was incomplete. Their solution was to phone UPS with the reference of the order. I told them to solve it because the mistake was theirs. They said they couldn’t because of privacy reasons? At UPS I couldn’t speak to a real person. Few days later I went on holidays for 2,5 weeks. When I returned on the 16th of August, I sent them an email saying that I supposed the package had been returned and that I wanted a refund. I have received no answer since then, no package, no refund. I’ve just sent them a reminder. Hope it gets solved. Shame, such a nice product...I am not inclined to place any orders again...
After the reminder ( and maybe this review?) they paid it back.

Das ganze ist eine Frechheit, wie ich sie noch nicht erlebt habe.
Keine Rechnung, kein Rücklieferschein, einen Bestellcode wie gewünscht kann ich nicht ermitteln bzw. ist falsch. Bin gespannt ob ein Rückruf kommt, bezweifle ich aufgrund der vorangegangenen Bewertungen. Nie mehr. Und dann noch Rücksendung nach Italien, Kosten habe ich noch nicht ermittelt. Gehts noch?

Absolutely appalling!!!

2 months later, nothing solved. One reply from company's customer service and no action. Close this company down, please, it makes people feel miserable and damages the whole industry.

Terrible customer service. Called several times and sent emails to claim my refund after returning a product. They steal peoples money and have nothing to say nor respond to emails.

DO NOT BUY FROM HAVAIANAS STORE!!!!!
I ordered flip flops on 17/06 and paid for 3-5 day delivery.
Order N°: GB06172019-00035877 Shipping type: Standard Delivery UK Order date: 17 June 2019
Delivery date: Regular Delivery Time between 3-5 working days

On 25/06 they had not arrived so I called them, they can’t find my name, order number or anything about me so I offered to send my email copy of order confirmation. They gave me a bogus email address To send details to. So I called again. Order now found but there is a problem with the item ordered, I asked for the order to be cancelled and my payment refunded.

09/07 14 days later still no refund and I have called every day and get told the same rubbish! Absolutely shocking customer service. I have just received an email telling me that the finance dept have refunded but we will see, I don’t hold out much hope.

Update 08/12 still no refund or goods delivered.

Well another update after yet a further 17 days.
It has now been 8 weeks (56 days) since wrong size goods were sent back to these people.
Firstly they said they would send money back to my CC (NEVER HAPPENED)
Now they say "send us your IBAN/BIC codes and we will send to your bank account.
Having checked with my bank that to do so IS secure that is what I have done.
3 days later they say "it may take another 14 days"
Yeah right.........holding my breath on that one?
NOPE.
Why would I after so many broken promises?
I am leaving it with the fraud department of my CC company.

Update since last review.
After numerous emails and phone calls I was told they did not have a record of me sending back 2 pairs.
Eventually they contacted me to say "hey...we got them after all"
Your refund will show in your account within 2-12 working days.
13 working days on and nothing.
I have now contacted my CC company to get a refund as these people are fraudsters.
Send wrong sizes.
Site wont allow you to print return address label
Cost £10 to return
Cant find a return
Money still not refunded after 13 working days
DO NOT BUY FROM THESE COWBOYS.

BEWARE!!! DO NOT BUY FROM THIS WEBSITE!!!!! I ordered 3 pairs. One pair is correct. The 2nd pair was faulty. They told me I could keep this and send me a refund although I have no idea when I will get this refund. The 3rd pair was sent in the wrong size. I clearly ordered size 35 and I received size 33. Website clearly shows size 35 is a UK 3. So this is what I ordered. They are claiminh I ordered a European size 35!!! No where does it say I am ordering European size. I am from UK and have looked at the size chart according to my UK size. They continously lie that they have sent the correct size and refuse to send me a refund even though I have sent pictures of what they sent. I have made a claim through my credit card company. They will not be getting away with this. They are out to steal your money and they don't care. Please only buy with a credit card if you do order from this website so that your purchase is protected.

Horrible customer service. Bought 2 pairs. They sent me the wrong size. I had to pay for the return postage and they refused to refund me, when it was their own mistake. They basically broke EU law. Run away from this store.