HarperCollinsUK Anmeldelser 

Ordered 2 books, only one was delivered. I reported the missing item immediately and two weeks later I still haven't received a refund. I returned the book I did receive however they are saying they can't locate it. Thankfully I got proof of postage!
Customer Advisors don't respond to some emails, they seem to avoid emails where you are looking for a refund.
Absolutely dreadful company I would advise people to purchase books elsewhere.

Excellent collector's edition arrived in immaculate condition. My book arrived wrapped in close fitting cardboard to avoid moving. Very fast postage with DPD next day!! Thank you.

Very poor packing items all damaged.
I ordered 3 hardback books as a birthday present all special editions and expected when ordering direct from the publisher they would arrive in great condition.

Unfortunately they were send in one thin envelope with no protection so they were all damaged. You’d think being the company that produced the books there would be some care with them.

Safe to say I’ll be ordering elsewhere from now on.

Books are at good prices but was sent in awful packaging so all the 4 books I ordered arrived damaged. I thought ordering from the publisher would mean that they cared about preserving the condition of the books but apparently not.

Despite the books being new, they look used. There was dirt on the page edges and ripped dust jackets.

I have emailed about replacements and am waiting for a response but I wouldn't trust ordering from here again.

Ordered around 34 books as received a 50 percent discount and wanted some more classics.

Came quickly but there was an issue with 2 missing items. Reached out to customer service and was quick to respond and get the two missing items sent out to me.

Many thanks Carol for your assistance.

Ordered a few books from them expecting to receive the edition that it was advertised on their website so I could finish my collection. I even send them an email before hand to make sure of it but they have just sent me the previous edition saying it was the right edition even though it was clearly not. They just wanted to empty their stock so there have put sticker of the ISBN number of the edition I wanted to the previous one.
Still waiting for a refund, very slow customer service and had to pay for a return myself even though it’s their mistake.
Quite disappointed coming from a well known publisher company like this one.

Thank youhe best, Thank youx

Unimpressed with the quality of the book it has been falling apart since I started reading it and by the time I finished it I was having entire chapters fall out. Unfortunately this was the first book of a series and I am hoping this doesn't continue.

I had a few issues with my order. I wasn't able to track my package, a few of the books arrived water damaged and one was missing altogether. However, I contacted the Customer Service Team and received great help from Laura and Collette who rectified the situation straight away. Thanks so much ladies! Looking forward to getting my replacement books in the post.

Order 2 books been a week no sign of them tried multiple time to contact them and they just ignore me every time! Scam!! Very bad customer service!!!!!

Coming back again and again!
I placed my order on 24th December. I got no info about it, until 29th, when I’ve contacted their customer care and they told me it is scheduled to be dispatched on December 30. I was pretty sad as I have to leave the country on January 3rd and I lost all hope the books will arrive on time. But they sent it with a next day delivery, without any request and I got my parcel on December 31. I just couldn’t believe it, this was definitely a wonderful surprise! Thank you to the one who did this! You are precious!
The books were carefully packed and I love them!

Apparently Harper Collins just started "book burning"... That's some pretty Nazi shiz right there... Should be ashamed of yourselves...

Ref: David Starkey

I managed to damage, through my own stupidity, an audio CD which was part of a Collins language course. The customer care I received from the company while trying to replace the damaged disc was of the highest order and I can't thank them enough. Would that other companies were as professional.

Ordered 2 books for my old man in …

Ordered 2 books for my old man in October.
Received my confirmation email and all seemed well.
Couple weeks later and still no books I checked my tracking number given by harpercollins. Number not recognised.
Got in touch and after a half hour phone call was told it's been passed up the line.
2 weeks later I chased it up again. Still no joy.
It's been 2 months and many phone calls and emails. No books or cash back!!

Dodgy company... Avoid!!