After buying coffee from costco for a long time, we decided to switch it up. We wanted something that was delivered to our home, coffee that was fresh and authentic, and we wanted to move away from a... Se mere
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Se, hvad kunderne siger
Have been purchasing coffee from these guys for 3 years - We’ve enjoyed trying different blends & our new favourite is DGC Expresso blend The French Vanilla is also really decadent... Se mere
Royal Mail messed up the delivery but the folks at Hand Roasted Coffee sorted it out swiftly and with a real personal touch. Excellent customer service. Oh, and the coffee is top-notch also. Will defi... Se mere
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
A FAMILY RUN COMPANY AMAZING COFFEE AT AFFORDABLE PRICES. TRUSTED BY 10,000+ CUSTOMER'S NATIONWIDE. FREE DELIVERY ON ALL ORDERS. TRADE AND WHOLESALE ACCOUNTS AVAILABLE! 💼
Kontaktoplysninger
Unit A 107 Mayes Road, N22 6UP, London, Storbritannien
- info@handroastedcoffeewarehouse.co.uk
- www.handroastedcoffeewarehouse.co.uk
4,7
Fremragende
325 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Late delivery
Sorry guys, I didnt even get the coffee yet so cant really score the taste - I hope it will be great - but on the website you guys are saying 2-3 working days shipment yet here we are, ordered on 22nd of may and only today i actually got email saying 'congratulation we shipped your parcel' i mean... 7 days to send a parcel?
22. maj 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks for your feedback, and we're really sorry again for the delay with your delivery.
We fully understand your frustration — your order was placed just before the Bank Holiday, which unfortunately caused some disruption with dispatch and Royal Mail tracking updates. While these delays were out of our control, we know it doesn’t make the experience any less frustrating, and we truly apologise for falling short of our usual 2–3 working day promise.
As a small family-run roastery, we pride ourselves on quality and service, and we did our best to make it right — including sending a follow-up email with your tracking link and offering a £5 voucher toward your next order as a thank-you for your understanding and patience.
We confirm with tracking you’ve since received your coffee.
Thank you for supporting our family run company.
We look forward to roasting for you again soon :)
My excellent choice for what I was…
My excellent choice for what I was searching for! I was looking for amaretto flavoured coffee beans and was so pleased to find them here. Excellent service and delivery, delicious tasting beans, in well designed packaging to keep the beans sealed for freshness. Thank you.
27. marts 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks for your lovely review!! :D
Excellent customer service
Excellent customer service - when the first order didn't reach me, Jess was very quick to resolve the issue and resent the order which was received promptly. I am very impressed with this company and will look to order from them in future.
I've not tried the coffee as it was a gift but been told by the recipient the mocha is delicious!
Thanks again Jess for your help!
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Muriel, pleasure to ensure you get our amazing coffee delivered- we can't wait to roast for you again <3
Very good coffee
I ordered two packs of coffee i was waiting for this one week.
The coffee are very good
I like them
24. marts 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Nice straight to the point honest review! thanks so much & we appreciate you supporting our family run company :)
Always good or outstanding coffee
Always good or outstanding coffee. I adventured to buy the most expensive special one 'liberty' and I am enjoying it. Great flavour!!!!
9. marts 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Thank you! Liberty is top notch speciality coffee so we are glad you are loving it :D
Great variety of flavours
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would probably buy again.
I use a Timemore esp cs3 grinder, and make either espresso type or Americano using an Aero press, the result is a very tasty drink.
Specifically I have tried chocolate hazelnut beans and vanilla hazelnut decaf so far
20. februar 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Thank Kieran! Look forward to roasting for you again soon :)
It was best coffee I had in my life
12. februar 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Best customer review we have had in our life!
Always great coffee
Always great coffee, always delivered on time or when requested. Really pleased. Strongly recommend the vanilla hazelnut blend just because it’s my favourite 🥰
16. januar 2025
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Richard, you're a real one and we seriously appreciate your support over the years <3
Excellent flavoured coffee
Excellent flavoured coffee. Very good customer service. I will continue to subscribe.
30. december 2024
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Sarah, may we say.. you have excellent taste in coffee! ;)
Besvarelse fra Hand Roasted Coffee Warehouse
Lovely review thanks Dave - look forward to roasting for you again soon :)
Very tasty,faster deliver
3. januar 2025
Great service and great communication…
Great service and great communication around the delivery. Highly recommend 👍🏻
8. december 2024
Besvarelse fra Hand Roasted Coffee Warehouse
We highly appreciate your review! :)
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks for the great review!
I absolutely love this company.
I absolutely love this company.
It's such a pleasure to deal with them.
This is my second time ordering coffee from them, and it's the best coffee I have ever tasted.
Such a large selection to choose from with fast distance really quick delivery.
I would highly recommend this company!
30. november 2024
Besvarelse fra Hand Roasted Coffee Warehouse
Hi Lorna, what an amazing review - we really appreciate your support and are thrilled to be your regular caffeine dealer :D
After Royal Mail lost my initial order…
After Royal Mail lost my initial order which never arrived, a quick email to hand roasted coffee warehouse and I had a new order replacement two days later. Impeccable service. And coffee is absolutely fantastic. Cannot recommend enough. Brilliant 5 star
14. november 2024
Besvarelse fra Hand Roasted Coffee Warehouse
Hey Adrian, we will always go out our way to ensure you get your coffee! look forward to roasting for you again soon :)
Easy to navigate the website,quick…
Easy to navigate the website,quick delivery,great tasting coffee 😊
20. oktober 2024
Besvarelse fra Hand Roasted Coffee Warehouse
Thanks Mandy, we do invest a lot into our customer user experience to ensure you have a smooth time using our site 😊 GLAD YOU LOVED THE COFFEE!
Great like always
Great like always, nice, lovely & smooth deal, see you soon Guys!!! Thank you!!
17. september 2024
Lovely fresh tasting coffee!
12. september 2024
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