Ordered a travel book for upcoming holiday, via Amazon.es. tracking number only applies whilst still in uk, l live in Spain. 15 days passed with no delivery and no tracking updates! I contacted Gree... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
look like a bunch of charlatans. trying to contact these frauds via Amazon regarding order which has been dispatched but gone AWOL since early July
Extremely disappointing! Took my order, and my money, generated a tracking number (which didn't work), then did nothing! Book never dispatched. No communication, no updates, no response t... Se mere
Along with all the hundreds of other negative reviews my experience is just as negative. Book didn’t arrive. No apology or concern from greener books. I will never order from them again and would not... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With over 590,000 reviews on Amazon, Greener Books is home to thousands of preloved books - an enterprise with a passion for books and supporting the environment!
Kontaktoplysninger
60 Coronation Road, NW10 7PX, London, Storbritannien
- customercare@greenerbooks.co.uk
- www.greenerbooks.co.uk
Ingen nylige anmeldelsesinvitationer
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered a book from this shop online FOR ME WORTHY IT
Ordered a book from this shop online, unfortunately the book itself wasn’t in the best state but the customer service was absolutely wonderful IF YOU REALY WANT TOO BUY BOOK VISIT GREENER BOOKS, REALY YOU WILL WORTHY IT
Customer service.. LOVE LOVE LOVE!!
Ordered a book from this shop online, unfortunately the book itself wasn’t in the best state but the customer service was absolutely wonderful
2 x orders neither arrived
I have had occasion to place 2 x orders from this company.
On both occasions the orders did not arrive.
I was immediately refunded on both occasions but what is the point if their courier is useless or they don’t despatch the items?
Do not buy used books from these…
Do not buy used books from these people. I have just bought a book and the majority of the pages are falling out from the spine.
Excellent and generous service and…
Excellent and generous service and extremely helpful. I mistakenly ordered a hardback copy when I wanted a paperback copy, not only did they kindly offer to send me out the paperback instead, but suggested I donate the hardback to charity instead of returning it. I would highly recommend!
Very helpful.
Purchased through Amazon uk and had a delivery issue (I live in Romania). Contacted customer care via email, received a reply within hours and the issue was sorted by the extremely helpful and professional Tina Adams.
Amazing customer service
The customer service at Greener Books is exceptional. Their prompt replies are always helpful and polite, and they went above and beyond to resolve my enquiry. I highly recommend their service, and I look forward to purchasing with them again.
Really excellent customer service
I ordered the Alpine Journal 2020 from Greener Books last week, which duly arrived on time & in excellent condition. However (my fault entirely), I realised on arrival that the particular article I wanted was in fact in the 2019 edition. Contacted Tina Adams in Customer Service, who immediately dispatched the 2019 book, & trusted me to return the 2020 one in my own time (which I have done).
The 2019 book duly arrived today - in the same 'virtually as new' condition as the other one. Really excellent, prompt customer service - many thanks.
It said'good condition' but my book…
It said'good condition' but my book arrived completely dog-eared and well worn! I am cross because I treat books with respect and expected the description to be HONEST not dishonest! If its dog- eared, then say so!! I didnt expect immaculate, but I expected better for the price. Next time I will NOT use this site. I buy and use lots of children's books, so am very disappointed.
another undelivered item
suspiciously large volume of books 'lost' in the post in these reviews. Personally still waiting for a delivery - not a particularily complicated transaction - wrap book, post book to correct address.
My book failed to arrive and I have…
My book failed to arrive and I have tried repeatedly to get my full refund back. Part was paid but the balance continues to be outstanding. It’s now the principle not the money. Very poor an ill not use them again. This is now across two months
A Very Happy Customer
Seeing the negative reviews for this seller I have to say that the book I ordered arrived within 4 days. It is in much better condition than I expected. £4.44 including p&p for an 800 page book that retailed at £25 leaves me a very happy customer. Credit where credit is due.
Book arrived promptly and in very…
Book arrived promptly and in very condition - great work! Highly recommended.
Recommended bookseller
They had the 1975 edition of the book I’ve been looking for, for ever so long. No issues with deliveries whatsoever.
Book never arrived
Book never arrived. Sender blamed royal mail for late or lost delivery. Personally I blame them for their incompetence for posting (apparently) it without any tracking information - its included after all!
Not as listed
Just received my delivery from Greener books via eBay. Listed as a set of 14 books, I received one book from the set. Very misleading. I read similar previous bad reviews but decided foolishly to give them a go . Save your time money and show elsewhere.
Book didn't arrive
Book didn't arrive. Greener books blamed Royal Mail for non-delivery. Not convinced as RM is really reliable and from previous reviews on here, it looks as if at least half of orders from Greener Books aren't delivered. I think I know where the fault lies.
Book arrived promptly.
Book arrived promptly.
I ordered this book to recapture a small part of my childhood and was excited to see I would be buying a 1968 edition of the book, in the full knowledge that my childhood book would have actually been an earlier version.
I was gutted to see that the book was a 1990 reprint and I would never have ordered this book as the cover artwork reflects a much more modern age.
VERY DISAPPOINTED!
I ordered and received a book from…
I ordered and received a book from Greener Books through Amazon. A lift the flap book when it arrived it was grubby (used but good condition the description for the book) the back whole flap was missing. Not at all happy. I’ll not buy from here again.
Good service
When a book I ordered failed to arrive, they gave me back my money. They were efficient, friendly and very good. I thought this was excellent since the book had been lost by Royal Mail and not them. The other book came promptly and was well packaged and better than its original Amazon description. I would order from them again.
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