Greenbelt Group Ltd Anmeldelser 

Jason at green belt was brilliant and his customer service skills was so good

Really happy to set up direct debit and the process was so straight forward and very easy set up by jason

We cannot thank Greenbelt enough for the compassion and care they have shown our community during an incredibly difficult time.

After the heartbreaking loss of a young resident, they supported us in placing a memorial bench within our development — a beautiful, peaceful space where we can sit, reflect, and remember someone taken far too soon. Their kindness and understanding truly meant the world to us.

We live in a large development of over 1,000 homes, and Greenbelt always does a wonderful job maintaining our shared spaces. But in this moment, they showed they are about so much more than maintenance — they showed heart.

A special thank you to Nick, our Community Liaison Manager, who was simply fantastic throughout. His support, sensitivity, and genuine care will not be forgotten.

We are deeply grateful.

Very sensible advisor. Sorted out issues very quickly.

Person I spoke to in billing dept was extremely helpful and helped sort my request immediately

Went very smoothly as my conveyor had been in touch with them. The operator who answered my call was very pleasant and efficient.

I find difficult to get responses from them using the contact options they offer in their portal. I will probably get a response here quicker than using the formal channels.
I requested more info on the significant annual charge increase this year, and I am still waiting for any sort of reply, nothing after a week. It is not the first time I am ignored, and year after year the annual charge increases.
Not sure what is the annual increase that can be applied to the bill without contacting the owners, but we definitely are not happy on how this has been managed over these years of constantly increasing bills with very little capacity to react from our side.
Re maintenance works, I only contacted them a couple of times about some gardening elements that required some attention, and the first respond was wrong (they sent me a map from a different state) and the second time they didn't try to help.
I am not happy I must say. I say the person from Greenbelt replying in Trustpilot is very nice, hopefully the admin fee we pay in our bills go to this person.

19/01/26

Gardeners arrived in force everyone knew their own job and what to do.Shrubs had not been attended to for many years and the difference is unbelievable.
Cove Bay is now a place to be proud of,all cuttings removed and areas brushed clean,well done to all concerned.
J.A.Dale

Called Amy to discuss about dog fouling in the area , at gartloch village within the week letters were sent out to everyone
Thanks again for listening
Working in harmony is better that not
Jacqueline

I am very thankful for the quick response I received from customer care regarding a billing issue we occurred. They were extremely helpful and everything has been resolved.

We the Parish Council have been working with and supporting Greenbelt over a heritage crime (theft of large coping stones off their wall) in our area.

Greenbelt have been very forthcoming in their gratitude and appreciation. So much so they have donated £500 to Rufford and Holmeswood Parish Council, for which we are very grateful and appreciative as this will help to fund other projects for our community.
Many thanks and best regards
Lawson Pryke
Cllr and Vice Chair: Rufford and Holmeswood Parish Council

I spoke to Pauline who was courteous, cheerful and made me feel valued. We sorted my query out much quicker and effectively than I expected

Thankyou

Very helpful, polite and professional advisor. Resolved my issue quickly.

A month ago I received an email 21st November from Greenbelt's "Customer Care" stating reports I requested in September on behalf of our Residents' Association will be sent across "in due course". I have still not received them. What exactly do we pay an annual £65 per property per you admin fee to you for because it certainly isn't "customer care"? This is a continuation of the same appalling interaction with Greenbelt dating back to 2018 when we entered into a prolonged dispute with you regarding your significant annual charge increase that year. Since then there have been a catalogue of issues including 7-day harassment letters not specified in our Deeds, 14% annual fee increases and other concerning issues. I would be grateful if you could send the information first requested 3 months ago, as promised in your email 21st November.

I note your failure to adhere to your Customer Care Charter:

Our Commitment to You
We will:
• Respond to your enquiries as fully and quickly as possible
• Provide you with a full response no later than 20 working days
• Let you know if we require additional time to fully respond

I have recently spoken with David Condon about outstanding work opposite my property. I found him to be helpful and he has done everything he promised and kept me informed of progress. A credit to the company.

Vicky was really helpful and support with a billing error.
She put me at ease and told me not to worry and resolved the matter for me instantly whilst on the phone.
She set up a direct debit to prevent further future issues.
When I checked my account she had already processed the error and added the statement schedule for the new DD.
She was brilliant.
If I’ve ever had an issue with Greenbelt, they’ve always been very supportive and helpful.

Very helpful and nice

prompt response to my q

No delay in call answering and the adviser was super friendly, very helpful and extremely efficient.

Dealt with my query very quickly and followed up with an e-mails within a couple.of minutes.

It was Vicky Nasmyth​

A very positive experience 👍😊

No work has taken place for anything to go wrong! I have been reading reviews on trustpilot to find one which Greenbelt visit every 2 weeks.....I was complaining about supposed work done in our area and receiving a further bill as cutting a tree back doesn't count as maintenance. Then was told the area behind my house is maintained once annually?! I haven't seen anyone out at the area behind my property in easily 2yrs. Also all the vegetation does not prove they have been there either. My husband built me a summer house a few years ago then tree branches grew that much they were starting to lean on the roof. I called Greenbelt to get them out to sort the issue they told me I shouldn't have built it there? Why is it a problem to them where I build things on my property! Fast forward a couple of months I managed to catch the guy who was sent to maintain that area and asked him why he hasn't touched that part of their land. He told me he doesn't have ladders so couldn't do it. I was like I have ladders and he didn't have any choice but to do it. That's the last I have seen them. I am sick of contacting them to get nowhere and they still expect the money. Today on the phone I asked them to prove that they have been out within the last 2 years like before and after pics maybe? A report of the inspection after the works. Also read inspection reports cost more money on top of what we are paying if this is the case we are being robbed of 2 lots of money for nothing. When you call them you get nowhere and go round in circles.