No idea why they have a contact us option on their website as they don’t bother replying. Given this level of customer service I’ll shop at a garden centre that cares about their customers and wants t... Se mere
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Se, hvad kunderne siger
Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet. Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried... Se mere
I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed... Se mere
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... Se mere
Virksomhedsoplysninger
Om Gordon Rigg Garden, Home & Leisure
Oplysningerne kommer fra forskellige eksterne kilder
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Kontaktoplysninger
Rochdale Road, Walsden, OL14 7TJ, Todmorden, Storbritannien
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
3,8
God
887 anmeldelser
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Har besvaret 88 % af deres negative anmeldelser
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Unable to fulfill order
Unable to fulfill order, apparently their stock levels were inaccurate!
26. november 2024
Besvarelse fra Gordon Rigg Garden, Home & Leisure
We offer our sincere apologies for being unable to fulfil your order of 300 LED Warm White Pin Wire Micro Bright Lights. This was unfortunately an error on our system with regards to stock levels. We currently have 28,000 live products on our system and although we endeavour for 100% accuracy for all of our products, unfortunately this is sometimes not the case. We hope that you have been able to source the lights that you require and hope that this has not deterred you from shopping with us again in the future.
Went to collect a Gift Voucher at the…
Went to collect a Gift Voucher at the Customer Services after a phone call from the Store to say it was ready.
When I arrived it took nearly half an hour trying to locate the voucher, no one seemed to know where it was.
Eventually the Store Manager issued another voucher from the tills I believe.
Not very organised.
1. december 2024
Besvarelse fra Gordon Rigg Garden, Home & Leisure
We are sorry for the confusion and the delay in retrieving your voucher. Unfortunately the woman on customer service desk who was supposed to be in on the day of collection and who knew the location of your voucher was off sick and so a different member of staff was covering the desk who didn't know where the voucher was. It was in fact in a drawer on the customer service desk ready for you collect. Once again, please accept our sincere apologies. We hope that you managed to have a nice look round our centre upon your visit and have not been deterred from shopping with us again in the future.
The product was broken on delivery
The product was broken on delivery. I emailed them and they quickly sorted a returns label which I have returned but just waiting for my money back.
25. november 2024
Besvarelse fra Gordon Rigg Garden, Home & Leisure
We are very sorry that your snowman lantern arrived damaged. Although we try to give our products the best protection by packaging them with bubble wrap unfortunately sometimes fragile items such as this do get broken during transport with the courier company. Thank you for returning this item to us. I can confirm that your payment has been refunded in full back in to your PayPal account which you paid with. You will be able to view this by logging in to your account.
Gordon Rigg provide a great service!
Gordon Rigg are a very good company to purchase from. They have an extensive range of quality gardening products to select from and their staff are always very pleasant and helpful.
21. november 2024
Requested a gift card on line will be…
Requested a gift card on line will be given to family member who is a frequent visitor to the garden centre.
Arrived very quickly gift card inside a lovely Christmas card with envelope. Excellent service.
19. november 2024
Reliability and quality gave me…
Reliability and quality gave me confidence to use this firm.
31st October 2024
Barbara Rees
1. november 2024
very quick delivery of a voucher…
very quick delivery of a voucher ordered on-line and despatched by post. All well thank you.
30. oktober 2024
Disgusted and disappointed!
Disgusted and disappointed at Gordon Riggs Rochdale. I purchased a pack of “Big Cheese, Ultra Power” vermin tablets which was priced at £11.99. I purchased exactly the same product from Middleton M24 for £7. How can they justify such a price variation. Are all their prices marked up in the same way?
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you are disappointed with your experience shopping at our Rochdale branch. I have passed this review over to our buyer to look in to and discuss with our suppliers. We regularly conduct market research to ensure that we remain competitive when compared to other similar establishments. We certainly haven't stayed in business for nearly 8o years by taking advantage of our customers. We don't know how Middleton M24 are able to sell the Big cheese ultra power vermin tablets for £7 however we will be looking in to this. Thank you for bringing this to our attention.
Easy ordering and quick delivery
Easy ordering of spring bulbs and quickly received will definitely order again
12. september 2024
Great Garden store that supports the…
Great Garden store that supports the local community well. The plants are good quality. However I bought a pair of town and country gardening gloves for £14.99 from them recently and they fell apert after two gardening sessions. Not gordon riggs fault, just that manufacturing sometimes lets us down. When sometimes we could make them better ourselves.
7. februar 2024
Uopfordret anmeldelse
A good garden centre but….
A good garden centre but…Not sure when “ put your dog in a trolly or carry” came into force? last time we brought the dogs probs in jan they walked! I didn’t notice any signs stating this either, You’ve instantly discriminated against anyone with a bigger dog or who is unable to lift their dog into a trolly, I won’t be visiting again plenty of other places to go where you dog is welcome to walk
1. september 2024
Uopfordret anmeldelse
Besvarelse fra Gordon Rigg Garden, Home & Leisure
We are sorry to hear that our dog policy has upset you. I can confirm that we do allow dogs in the garden centre as long as they are either carried or pushed around in one of our trolleys with the exception of guide dogs who are of course permitted to walk around the centre. We can provide a mat at our customer service desk for the base of the trolley to protect little paws and water bowls can be found at the entrance. Our dog policy has been the same for several years now. The reason behind our policy is that we sell a huge variety of real and artificial plants in store and understandably dogs find it difficult to distinguish between an outside area where they are allowed to go to the toilet and our centre where it is clearly not appropriate for them to go to the toilet. We have had numerous instances where dogs have gone to the toilet both on plants and on carpeted and grassed areas. This create several issues including the obvious mess and hygiene issues however one of our main concerns is that we do not believe it is fair to expect customers to have to handle and/or purchase plants which unbeknown to them have been urinate on. Being in a trolley removes the risk of dogs going to the toilet within our centre. We have many customers who bring their dogs in in trolleys and it is our experience that the dogs who visit us do find it to be an enjoyable experience. We regularly post pictures of dogs in trolleys enjoying their visit on our Facebook page. We hope this explains our position and has not deterred you from visiting us again in the future as we truly value each and every customer.
It was very good
23. august 2024
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