Gopuff Anmeldelser 

Spoke to 2 agents in customer service, first one closed the chat, second one is brain dead refusing to understand that I hadn't checked out yet and kept repeating the request for an order number before also closing the chat.

I have no idea what happened tonight. I ordered my delivery earlier in the day to be delivered between 7 and 9 PM. Around the time a lady called me saying my order was not there. She sounded like she was stoned and her English was broken. She handed the phone to the guy at BevMo and he said also that the items were not there. He could speak English though and I said I hope I would get a refund and he said "yes, I would." The lady then texts me to cancel the order on my end. I go to try and do that but it says I will not receive a refund. Then I go to Customer Service and they said I will not receive one and they are sorry and I was run through one person and to an "expert" which he connected me to after I said I will sue because it's theft if I don't receive my items. I was about ready to contact the police department. I went out to go buy the items myself. As I am heading home I receive another call thinking it's the lady again so I don't answer. They call again right after I go onto my street and I decide to answer through my phone's bluetooth. A guy is on the phone and I notice a white Honda Civic in front of my house which I have seen before since it was the same Indian guy from previous orders who is usually okay even though he doesn't speak English. I tell him "I am right behind you." I explain what happened to him and he didn't seem to understand a word I said but in the end he did say "I am sorry" even though he seemed upset that I was not home. When I explained to him a second time he just said "I know" ..... I then reach out to Customer Service again and this time I am being offered a refund from someone who has an Indian name. I told them, no, since I received the items, but I just wanted to make a complaint about the lady who called me. They still insisted a refund. Again, I said no, but a coupon would be good for the trouble. They just asked me to leave a review in the end and said thank you...it's like I was speaking to very stupid robots mixed with Indians and potentially one Spanish person. I almost missed the driver with my items though since I went out and was under the impression I wouldn't be receiving my things from some stoned crazy lady. It was almost like it was an inside job to make it look like I was at fault. I will never know what happened for sure especially since the "guy at BevMo" confirmed what the lady told me.

I pay for priority delivery and the delivery says it will be around 10 minutes but instead is close to an hour. They cancelled my order and then restarted it and then when I tried to talk to someone on the support team about it and getting a refund for my priority delivery they said that it’s still within the time window cause they’re basing it off of the restarted order. When I explained this to the support team, they gave little to no care about it and continued repeating that it was in the time window even though they were basing it off the fact they cheated the system.

Additionally, I have a consistent times where the delivery driver drives away from me, even though I should be in a five minute time delivery. When I then bring this up once again support does not seem to care. If you were going to give an estimated time, expect the people are gonna be annoyed when that estimated time is way different from what I expected and that you can’t rely on delivery drivers even coming to you and you order priority delivery.

I just really do not appreciate the fact that I tried to talk to someone and they completely just did not even look into anything. I understand that there’s only sometimes so much you can do about delivery but the support system is absolutely ridiculous.

First and last time using Go Puff. They are worse than door dash and grub hub combined. They are making money by being more inconvenient to the already inconvenienced into using them in the first place. These companies are more tired and pitiful. And I only gave it 1 star to leave the review, otherwise Go Puff would get dust. I placed an order and didn't receive all my items and they had the nerve to try to hassle me and tell me about their pitiful ass fee and let them be the reason as to why I could not be fully refunded for the item that I paid for. Worst company ever!!!

I purchased the service when I lived in Baltimore. I bought the annual membership. I moved in October and where I moved, they do not service. I reached out and asked if I could pay for the two months I was able to use it and be refunded the rest of the annual amount since service cannot be rendered and they refused. They have a refund department but say there are NO refunds for any reason. Disgusting business practice.

I’ve been using GoPuff for 3 years, and while it’s always had some issues it’s gotten so much worse recently. The UI kept changing to try and get you signing up to a FAM membership by misclicking- which I accidentally did, but I figured fine, I won’t cancel yet, I do use it quite a lot. But then the service went so downhill and they started introducing new policies.

So I go to cancel my unwanted subscription, turns out I’m locked into a year contract with no way out. It has me talking to their AI in circles, that incessantly annoying AI customer service script, and when I ask to talk to an agent it says 9 minutes at the earliest. Now I definitely don’t want to support a company that’s just replaced people with AI.

- Food quality is always incredibly hit or miss. Super bruised apples, frozen meals past their sell by dates, milk and cheese totally out of date and stinking, meat arrives the wrong colour. Their non-perishables are largely fine except the occasional super dented tin, which is a health and safety issue.
-They’re definitely running low on drivers, takes way longer than it used to.
-I’ve had scam delivery issues on it with drivers taking the food and then never getting any closer for over an hour during non-rush hour time. All I got was a “whoops that sucks” and a refund, but left in the lurch for my groceries and no compensation.

Frankly automation and AI is ruining a lot of services, I feel like so many of my Trustpilot reviews lately are skewing negative because of it. But this trend is ridiculous! These companies don’t realise they’re all essentially middle men between an actual service, that I have other ways of acquiring. Your business IS customer service. If you’re going to do a bad job of that, you’re not really doing anything at all.

Well I found using Gopuff very pleasant... very easy to order & arrived on time with a happy driver. Thank you

Drivers with legal documents are waiting on the wait list for 5 years while gopuff let scammers take deliveries with them. That's a shame. 90% of their drivers rent driver accounts.

First time using and will be my last time.. Delivery driver was rude and doesn’t know how to follow a map or simple instructions. No way to contact customer service. Just use instacart

Scammer company. They buy damaged and expired items and then sell them to consumers. They then offer only a partial credit for the damaged item. Any other reputable retailer would offer full refunds. The people filling the orders are also clueless or instructed to ignore damaged or expired items.

I paid a high delivery fee and tipped for door delivery. The driver refused to come up and left the order in the lobby against building policy. Support apologized but did not offer a refund.

I’m literally watching the driver drive away from my location. It’s been over an hour and Uber Eats will not cancel my order or refund me. Do NOT use this place!

Order ID: 1962181695
I paid for a sealed bottle of Grouse whiskey (£24.50) and received only two bottles of Coke and a food item. The whiskey never arrived. I provided photographic evidence proving the missing item. Support repeatedly tried to hide behind “scan to bag” and “internal processes” as if that proves delivery.
As a customer, it is not my responsibility how the item is handled or delivered after dispatch. Despite clear evidence, I was refused a refund and treated unprofessionally. I have escalated the issue to my payment provider and will pursue a chargeback if this is not resolved.
This level of incompetence, lack of accountability, and refusal to honor a paid order is shocking. I do not recommend this service to anyone.

They “escalate” to a specialist and then the specialist is either another bot or copying and pasting responses. Their drivers consistently ignore my delivery instructions and when I complain, they say they’ll file a report or whatever and then I never hear back but the next driver leaves my order in the snow again. Gopuff used to have way better customer service. Now they end my chats before I’m done talking to them. I bet nothing will come from me giving the worst possible feedback on the survey either.

Worst experience of a delivery app ever. Never use this app, they faked that our order was on the way for 2 hours. We even paid premium for faster delivery and they ignored my calls and cancelled the order after 2 hours.

My order was canceled and the only excuse they would give was unforeseen circumstances. I kept asking them to elaborate, they did not.

DO NOT ORDER FROM THIS COMPANY! I was litteraly just giving them a compliment to my colleague not long ago. However they have missed an item or 2 in my order and did not want to rectify it in the pass. Today I was charged $77.00 for a "FAM" membership that I did not want. I placed an order for some items and I clicked and agreed for the $42.00 charge. I DID NOT OPT TO HAVE AN ANNUAL MEMBERSHIP billed to me today. That amount does not justify the amount of times I would even use the service. Regardless I contacted them within 3 minutes. Their so called chat support is a joke. They never looked up my account nor did they even ask my name. I received BOT responses even when I asked for a supervisor, which I doubt very much was even a supervisor. They would not even offer me half of the fee. MY CHECKOUT DID NOT DISPLAY A CHARGE FOR $77.00. Regardless they did nothing to help me, refused to do anything to assist me at all. They did not even spell my name correctly in the chat. If you value your money do not turst them. That fee is one less present I can give to someone. And do not be fooled by the size of the items they are smaller than you think. DO NOT USE THEM! They will take your money and politely CHAT you they cannot help you, and lie about even addressing your issue.

Terrible… advertised 30 minute delivery and still waiting 2 hours later… reached out to customer care who said “sometimes things happen beyond our control” - asked for a coupon or discount which they refused - also refused to cancel the order - totally avoid lol

I tried to dispute the delivery guy delivered my drinks to the wrong address. Someone showed their ID and delivery person accepted it and gave them my drinks. Yesterday, a rep said he will redeliver as evident in this chain. GoPuff SUCK! Ripped me off. Still didn't get my money back

Used GoPuff twice.
It was fast and some great deals on certain items.
Third time
I’ll never go back.

Gave me a $5 promo on the order.
Gave rotting food.
Refused to provide any restitution. Said it’s because the rotting food was free 🤣

So if you want free rotting food, delivered fast, use GoPuff.