Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no p... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Kelly was amazing and was very professional and made sure she faced me when talking as I’m deaf and dealt with my return of my sleeping bag and liner as it was not suitable for me. It was effortless a... Se mere
Virksomheden har svaret
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... Se mere
Virksomheden har svaret
Today I was in desperate need of a few bits and what a delightful treat to find everything I needed in one go . Phoebe was ever so helpful and resourceful and guided me in the right direction efficien... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Thurrock
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, Storbritannien
- 01375 800413
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
At the lakeside branch I was met by…David H
At the lakeside branch I was met by David H, who helped me purchase a pair of hiking boots and insoles. I wanted to take the time out to mention about the two instances that David has helped me. This weekend being the latest time, I found David consistently patient, informative and very helpful in aiding me in choosing items I needed to purchase. With his pleasant manner and professionalism it makes it a pleasure to shop at GO Outdoors, Many thanks.
4. januar 2025
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Toma and Darcie from Lakeside branch…
Toma and Darcie from Lakeside branch were fantastic in serving. Recommended a quality product and will definitely be back in the future
22. november 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Grabbed lots of the 25p bags of crisps…
Grabbed lots of the 25p bags of crisps and had brilliant service at the tills from Lucy and jazmin.
26. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Charlton in the Thurrock branch was…
Charlton in the Thurrock branch was fantastic, so knowledgeable and didn’t rush us to make a decision. He spent time going through all the options with us and we didn’t feel rushed. Thank you Charlton
21. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Charlton Thank you for your maintaining…
Charlton Thank you for your maintaining am preparing for the extra parts the bike does run smoothly, but there is a slight clicking noise on the gear changing ( chain) which can be fixed next time I'll pop it. Overall I am pleased.
23. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I came in to purchase some new walking…
I came in to purchase some new walking boots a couple of weekends ago, David H approached me within a few minutes of me arriving and showed a brilliant level of knowledge & understanding of the products. Not to mentioned he provided great advice on which insole would be best for the particular boot I was interested in. Fantastic customer service and a credit to the company. Merry Christmas David!
14. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I called the lakeside store this…
I called the lakeside store this morning about a few different items to check stock levels. Lucy was patient and efficient in telling me which items the store had. When I came into the store she served me with a smile. 10/10 service. I will be back
22. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Service
Excellent, friendly and knowledgeable service from Lucy, David and Lina
21. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kelly at thurrock was great
Kelly at thurrock was great, was really supportive to a new starter & helped us when an online order went wrong!… thanks Kelly you made our shopping trip
30. november 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service today from…
Excellent customer service today from Lucy! She answered all questions and helped set up my membership card. An absolutely splendid member of staff who made my shop so much easier!
16. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Found everything that I wanted today…
Found everything that I wanted today and was served by Kelly at checkout. She was very helpful and was able to save me money with the members Card. I'll definitely be back!!
12. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Lina and Jazmin were very helpful today…
Lina and Jazmin were very helpful today and helped me choose the correct boots.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Good choice
Good choice. No fussy assistants. Clear and tidy. Friendly checkout
10. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Cannot register my account to the App…
Cannot register my account to the App even after a week. Says account not found/recognised.
Store does not pick-up 'phone either.
8. december 2024
Besvarelse fra GO Outdoors - Thurrock
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Lina was very helpful and took the time…
Lina was very helpful and took the time to advise and explain what I needed when I bought some walking boots. No rush.
4. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Amazing service from Harvey, Kelly, Jazz and Darcey. Friendly staff who helped find exactly what I was looking for. Harvey was really knowledgeable and helped so much! Great customer service from all!
20. november 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were extremely helpful
We found the staff extremely helpful,especially Amy who checked us out. The whole experience of shopping at Go Outdoors proved to be an excellent experience.
2. december 2024
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Thurrock
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Dette er Trustpilot
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