GO Outdoors - Stoke Anmeldelser 

Another great visit, the team looked after us again, Clare, Tilly and Carol made things easy.

Harry, the lad at the till, was so friendly and helpful

The lady, Theresa, that served us was very helpful and patient. My mum tried on several pairs of shoes due to problems with her feet and Theresa, was determined to find her something......and she did! Good choice in shoes in the store and it's a good job there was!

Brought a new tent, whist we were looking we asked about the berghaus 600xl Nightfall and the porch, which Joel D was very helpful and informative. We went down to pay where Josh D was very helpful and very welcoming with our purchase.

Unfortunately had to return a Vango item due to a fault! The till and floor staff were once again great. Cheerful, helpful and informative at the same time trying to deal with shoplifters as usual. We came away with a replacement, so we will still be needing future camping equipment from yourselves. They helped to secure a good customer.
Thanks again to Clare Jared and Joel D for making the process easy!

We were served by Tom today he was very helpful, polite and patient will definitely be back at this store to shop and we also got a club member card

Served by Tom, lovely customer service. Thank you

Came here today to fishing republic..how disappointing,shelves empty & waited about 15 minutes for a staff member,when they arrived besides smelling strongly of cigarette smoke the attitude was one of “I don’t order things “,a truly dissatisfying experience & left with only a couple of items because of no stock.

Needed help finding a particular type & fit of hiking shoe - customer service was first-class. Anthony was everything you need - friendly, willing and knowledgeable. In fact, every time I visit this particular store the staff, service & range of items are excellent.

Always get great friendly honest advice from Theresa, great sales lady listed to me understood me and exceeded my expectations
Thanks Theresa

I got exactly what I order when I was told I'd get it can't fault the quality great go outdoors

Extremely impressed with a member of staff named Harry. He was very pleasant and helpful with our requirements, thank you Harry 👍

Carol from Naylors in Go Outdoors Stoke
Full of knowledge which always helps , polite & professional , will defo shop there again

Harry is amazing, great customer service!

Josh H was so helpful, helped me with my tent and and sleeping matt advice! Jo who served me on the Till was very cheerful

Good friendly staff and got products what I needed at good price

Went in to try on some climbing shoes, Nathan was great and grabbed different shoes and sizes for me to try and have me some helpful tips and suggestions

Just been to Go Outdoors in Stoke and I accidentally gave Josh £20 too much. He noticed, double-checked it and gave the money straight back to me. Really appreciate his honesty — it’s nice to see someone who’s genuinely honest and looks out for their customers. Thanks Josh

Really good experience and Theresa was very helpful & friendly.

Iv been to the same store around 3/4 times this week looking for a specific item, which seems to be hard to get hold of. Everytime, Iv been greated at the door by a lady, who I now know to be Clare, with a friendly hello, hope your okay. Super friendly but importantly not overbearing. Both me and my partner have commented about how happy and friendly she seemed on every occasion. On the third occasion, I asked her about the item, as it showed online that there was two in stock. She explained that a large quantity off stock had just arrived on pallets, and was due to be put out over the course of that evening, and the following day. But if she come accross the item, she would put it aside. Nathan another staff member who was trying to help also told me to ring the store tomorrow to check. The following day, I rang the store late afternoon, and spoke to a lady, who I don’t recall her name, and I heard Clare in the background say is that the lady after the orange yeti flask. She then come on the phone and said that there was still 10 pallets of stock to go through, but she would make sure that when the found the item she would call. 15 minuetes later, I got the call to say it was located, and put aside for me. Overall, all the staff were super friendly, helpful and were able to laugh about how desperate I was to get my hands on the flask. Clare specifically was noticeable friendly and helpful, and nothing seemed to big. Nathan was also equally as friendly and helpful, and aided Clare with locating and securing the item. Go outdoors should be proud to have staff as friendly and happy as Clare and Nathan working for them, as it’s often difficult to find genuinly nice, happy and friendly people, especially in the retail company. It was also clear from small talk with Clare, that she has a genuine passion for protecting the company name, and was actually happy to be at work.
Overall the customer service was above and beyond.