My other half purchased a coat in the wrong size and removed the tags. Claire and Nathan were super, they made it so easy to get it swapped without any issues and actually spoke to you like human bein... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went in looking for waterproof low profile shoes. Wanted to understand why prices differ from £40 upto excess of £150. Assisted by Theresa, who i found to be exceptional. Her product knowledge... Se mere
Virksomheden har svaret
Good service at the walking shoes section, and professional check out despite an issue - quickly resolved by James. The till was showing an incorrect price. Speedily checked and the till updated. Well... Se mere
Virksomheden har svaret
We went into the Stoke on Trent shop on Festival Park for some boots. We were served by a very helpful lady, Theresa, who was very knowledgeable about all the products, very helpful and very pleasant.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Stoke
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Storbritannien
- 01782 307800
4,9
Fremragende
5 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Theresa is brilliant
Theresa was amazing in helping us pick out what we needed, she gave plenty of advice and was thorough even though it was close to closing time, 10/10 service.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Theresa was brilliant
Theresa was brilliant, she was super helpful sharing her great expertise. She was so incredibly knowledgeable and made our experience so memorable. An Incredible person and an incredible experience.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
James was very helpful and efficient at…
James was very helpful and efficient at the till.
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
jess was a massive help finding me a…
jess was a massive help finding me a waterproof jacket with the help of ‘mother theresa ‘ thankyou
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Theresa was extremely helpful when I…
Theresa was extremely helpful when I was trying to choose footwear. Her advice was very knowledgeable and she herself very friendly and chatty. She really made sure that I had all of the help I needed.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good quality products
Good quality products, ordering is easy and if there is a problem the staff are always helpful. Goods are always delivered in a friendly manner
10. september 2026
Besvarelse fra GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Harry was lovely and helpful 🙂
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Harry is a top lad
10. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Fantastic shop
Great shop layout fantastic service,great products.Really nice lad on the till,Rory,very helpful,went that extra mile nice to see in shops these days...
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Tom was amazing !!!!
Tom was really helpful when trying on riding boots he was kind and had great customer service. He was really chatty which made the whole thing a really lovely experience. It was definitely the best customer service I have encountered in a very long time.
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Katie, Tom and Josh H - thank you
Katie, Tom and Josh H couldn’t have been more helpful and helped me load the car with some heavy bags. Thanks guys
9. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent process from start to finish
Excellent process from start to finish, easy to navigate website, delivery options and well packaged product.
28. september 2026
Besvarelse fra GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
This store on festival park managed by…
This store on festival park managed by Jo has never failed to offer first class service for the last 12 years that I can remember.
Jo runs a tight ship and her staff are a credit to her leadership.
However busy she is she never fails to smile, help, and have time for you. She goes out of her way to ensure you leave the store happy.
In terms of management, she could teach many people how to steer a ship!
A pleasure to do business there today - as always.
Thank you Go Outdoors Stoke - a credit to you all. X
4. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
In the Stoke store today Harry was…
In the Stoke store today Harry was amazing, nothing was to much trouble, very friendly and a credit to you team.
3. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great service from Rory today
Great service from Rory today.
Went out of his way to help me.
Management material 👌
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Go outdoors is a great store for all of…
Go outdoors is a great store for all of your outdoor pursuits, from clothing to equipment wether that be hiking, camping or even fishing. It caters for it all.
Its great to see all items out on display including tents which gives a better perspective of what you are actually buying such as size and quality.
Even better still, if you become a member for just a measly price you can have huge savings and also able to buy bundles which reduces the cost even more than their already great and competitive prices.
On my visit they had everything I wanted and more. I would highly recommend Go Outdoors and more so becoming a member so you can take advantage of their amazing offers.
15. september 2026
Besvarelse fra GO Outdoors - Stoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Claire and Carol were fantastic
Claire and Carol were fantastic, very helpful and cheerful.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Purchases online
Really easy and quick transaction and good quality items at a good price
11. september 2026
Besvarelse fra GO Outdoors - Stoke
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
My tent was bought as a gift some time…
My tent was bought as a gift some time back and 1 of the poles broke recently. Jo said she would sort it and she did within the time frame she had stipulated. Recently had a great experience with Clare when purchasing a coat. Very helpful, knowledgeable and helped entertain my toddler. Great team. Thank you GoOutdoors.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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