I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Lewis was extremely helpful, the store didn’t have the item I wanted, however Lewis helped to find an alternative which was better than my 1st choice. Thanks Lewis for going the extra mile.
Virksomheden har svaret
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... Se mere
Virksomheden har svaret
We received good customer service from an assistant called Carrie. She helped us choose which tent was suitable for us and which was good value for money. She also flagged up the offers on bundles whi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Hull
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Clough Road Retail Park, Clough, HU6 7PT, Hull, Storbritannien
- 01482 429679
4,8
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Found everything I needed
Found everything I needed, friendly and helpful service from Matthew at the till.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent Seatbox speaks volume go…
Excellent Seatbox speaks volume go outdoors if you want good value ten star without a doubt
31. juli 2026
Besvarelse fra GO Outdoors - Hull
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent customer service,wasnt felt…
Excellent customer service,wasnt felt like I was been rushed, Carrie took the time to help n give advice ! Plus like on the till was polite too but but didn’t get her name ! Love coming in this shop for the bargain but mainly the service is also great !
13. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Carrie from Hull branch
Carrie at the Hull branch was exceptionally helpful and an absolute pleasure to work with, which made our shopping experience so wonderful that we ended up purchasing more than we originally planned.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Was with one of the staff called Carrie…
Was with one of the staff called Carrie she was amazing for advice and very helpful, pleasant as we bought camping equipment (sleeping bags) and cooking stove would highly recommend thankyou Carrie
14. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Click and Do Not Collect!
I placed 2 click and collect orders. 1 was cancelled the next day apparently because the address was wrong! How can Go Outdoors own shop address be wrong? I was told to do the order again and the next day the same thing happened again and the order was cancelled! I was told that it was out of stock and then when queried that I could still place an order was tild that it was actually in stock and that it was a technical problem and someone would get back to me by Friday 7/8. I am still waiting! Put in a complaint but no response to that either. When collecting the other order I was told that I could travel to York/Scunthorpe from Hull to see if they had them! Absolutely ridiculous.
6. august 2026
Besvarelse fra GO Outdoors - Hull
Your feedback regarding stock availability and repeated cancellations has been noted. We do appreciate you taking the time to bring it to our attention.
From checking your orders we can see that they were both cancelled due to a system error. Please accept our apologies for the frustration caused. This error has been raised to our technical team and is being investigated as a matter of urgency to prevent future disappointment.
We are sorry to hear that you have not yet received an update as the issue is still being investigated. Once we have a resolution we will be in touch via the email address on the order.
Kind regards,
GO Outdoors Customer Care Team
Very helpful staff
Very helpful staff, Carrie.
She got me stock out of the store room
That wasn’t on the shelf. Really great service
12. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Charlotte at the Hull store was…
Charlotte at the Hull store was brilliant. She's a credit to the conpany. Great store as always. Did I mention how helpful Charlotte was? She set my membership for me so I'm set for another year.
Thanks Charlotte. Nice 1.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Matthew was lovely and helped my boyfriend buy all the stuff I wanted, he went through it all professionally and they had a good laugh, he enjoyed my purchases so much and his assistance he even became a member
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I feel compelled to leave a 5 star…
I feel compelled to leave a 5 star review purely for the help and assistance we received from Gary. Thank you for helping us in store!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpull staff couldn't do enough for you.
Very helpful staff very knowledgeable always happy to help and a good price with your discount card.
3. august 2026
Besvarelse fra GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
New Walking Boots
Adam was super friendly and had lots of knowledge as well as good tips on how to get the shoe I wanted.
Had some good chats about scout camps and whether the shoes I chose would be suitable for some of the dangerous activities we do!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Daniel was great at hull helped with…
Daniel was great at hull helped with everything and answered every question we asked. Was only happy to help. Credit to the store
11. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I visited the Hull store today to pick…
I visited the Hull store today to pick up an air tent, with a 3yo in the trolley seat and a 1yo in a baby carrier. I would definitely have struggled lifting a 6 man air tent into my car. But Lewis kindly offered to take it to my car and lift it into the boot. Everyone I spoke to was very knowledgeable on different brands and pros and cons of different tents.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from Matthew
Great service from Matthew, very friendly.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Matthew at the checkout was a top bloke…
Matthew at the checkout was a top bloke and very friendly. He was even asking about my trip and even gave some tips to help.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very good Service by the Assistant
The assistant, who I believe was called Ryan, was Autistic and got quite stressed as the machine was playing up. He was also very courteous and also asked if we had any other cards to discount the goods. We had a Blue Light card so he took off a discount. I was very pleasantly surprised at how he handled things and how polite he was.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Was looking for some help and advice…
Was looking for some help and advice Lewis was working restocking an area I asked for some help and he came across and helped me find what I was looking for he also gave me some advice on portable chiller/fridge he was very knowledgeable helpful and polite and gave us the advice we required so we could purchase a 25L portable fridge + toilet and flushing agent.
Very happy with our visit and purchases
7. august 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Hull
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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