Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Se mere
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Se, hvad kunderne siger
We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... Se mere
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Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... Se mere
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Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Exeter
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Storbritannien
- 01392 531855
4,8
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Perfect service
Expert, friendly advice from Harry who helped me pick a pair of walking boots and very patient, warm and knowledgeable service from Sofiia who helped me choose a raincoat. 5 stars.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Paul.( The fishing dept) was helpful
Paul.( The fishing dept) was helpful, polite & knowledgeable.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Paul is always welcoming and helpful
Paul is always welcoming and helpful. Any question's you ask Paul he will be able to help you with.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good range and excellent assistant…
Very good range and excellent assistant Sofiia
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great store .
Always great to go down and get my bait but not only that it's always good to have a chat with Paul on the angling side of things great bloke always happy to help.👍😊
1. marts 2026
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Extremely helpful assistant
Lewis was an Extremely helpful assistant
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Paul who served was great went out the…
Paul who served was great went out the back to check if they had what I wanted in stock and explained excellently everything to me
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Eurohike Rucksack cover
Euro Hike rucksack cover. I put the cover on the rucksack and lifted the rucksack by the handle stitched to the cover and the thin cover material ripped straight away making it useless. So I had absolutely no use from the cover. Please don’t waste your money on this item as it is not fit for purpose.
After the response to my review from GoOutdoors, I emailed their customer services as requested and more than a week later they haven’t replied! I’d change my review to zero stars if I could!
After waiting another 2 weeks with no response from GO customer care, I called them and the advisor said she couldn't help and my only option was to go back to the store. I don't live near the store and it would cost me more in fuel to get to the store than the item cost. GO customer care are not helpful at all.
I called the customer helpline again and spoke to someone else and agreed a resolution I was happy with. So have amended my review accordingly. Thanks
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service from a young chap called…
Great service from a young chap called Larry. Very knowledgeable and a good listener too, so I ended up with the ideal pair of walking boots.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good service in Exeter Store
I had great service from the large Go Outdoors store in Exeter. Looking for walking boots, I found Harry to be extremely knowledgeable, friendly, and helpful. It was a great shopping experience.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The service given by Paul was excellent…
The service given by Paul was excellent as always. His friendly manner and knowledge especially in the fishing department is an asset to go outdoors!
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
five star service from lewis
Lewis was a very helpful man and nothing was to much trouble
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, Lewis took genuine interest in what we needed the bag for and knew all the information to help us decide. Amazing !
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Positive experience
Lewis was extremely polite, helpful and knowledgable. What a super asset to the Go Outdoors team Exeter.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We visited the exeter store and found…
We visited the exeter store and found it to be well laid out and found everything we needed. We were helped by staff member Lewis when choosing my sons walking boots and he was able to help us pick the best pair. He gave us lots of very good advice and was very knowledgeable about the products available.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful advice and fitting of…
Very helpful advice and fitting of walking boots from Lewis
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Exceptional customer service
We received exceptional service today from both Lewis and Harry. It is quite rare to find such great knowledge and really helpful and personable staff that I felt compelled to follow up with a review. We ended up buying two pairs of trainers and felt really confident in the purchase because of the genuine caring service we received. Can’t praise these two gentlemen enough for a perfect retail experience.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Lewis made our experience fantastic
Lewis made our experience fantastic! So knowledgeable, incredibly patient as we deliberated, and just a warm friendly presence to boot. Please pass on our thanks, Lewis is an absolute credit to the company and a brilliant employee.
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Jo was very helpful today helping me…
Jo was very helpful today helping me choose a coat ⭐️⭐️⭐️⭐️⭐️
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Alfred was extremely helpful and…
Alfred was extremely helpful and knowledgeable. He was patient and professional. Thanks
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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