Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... Se mere
Virksomheden har svaret
Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... Se mere
Virksomheden har svaret
Great customer service in the shoe department. I was served by Lewis who was very patient, helpful and professional. I tried on loads of different styles and sizes before finding the perfect pair. I r... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om GO Outdoors - Exeter
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrevet af virksomheden
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktoplysninger
Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Storbritannien
- 01392 531855
4,8
Fremragende
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
patient and helpful thank you
Lewis was very patient and helpful. Good advice, knowledgable over products and how to ensure rucksacks and boots got properly. Thank you
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistat
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from the staff
When i phoned the store Joe was extremely helpful. As I walked in his approach was warm and welcoming. With a gas bottle in my hand he was happy to take it off me to exchange it while my wife and I looked around the shop. The staff member on the checkout was very cheerful and polite. We would definitely return again.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Dave was absolutely brilliant was such…
Dave was absolutely brilliant was such a big help. I came in looking for skiing gear and he was super insightful and gave us lots of his time. ⭐⭐⭐⭐⭐
Absolutely brilliant service from Sam. From the moment I walked in he was friendly, patient, and genuinely helpful. He took the time to answer all my questions, explained the options clearly, and made sure I left with exactly what I needed.
It’s rare to come across someone in retail who actually cares about the customer experience, but Sam really goes above and beyond. Nothing felt rushed and he made the whole process easy and stress-free.
If every shop had someone like Sam, retail would be a much better place. Top bloke and top service — give that man a raise.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Dave was amazing help for me and my boy…
Dave was amazing help for me and my boy coming in for skiing gear ( were skiers by the way). Sam was good for other stuff than skiing as well.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Website and customer service phone line is rubbish
I had been trying to purchase a coat online but my membership card and discount wasn't showing. I tried to call customer services multiple times without success. I drove to the local store and learnt it had expired so paid to renew the membership. The coat I wanted wasn't in store. I've tried to purchase the coat online and the membership card discount isn't automatically showing, meaning I have to try and contact customer services by phone again. The website is poor and should enable customers to renew membership and see expiry dates online.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
In exeter shop excellent and friendly service Paul was…
excellent and friendly service Paul was very professional and gave very good advice . In Exeter shop
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service from Harry and Igor
Great service from 2 guys called Harry and Igor. Both knowledgeable but Igor was great at really giving the finer details. It was nice to have a younger man with experience tell you things that could really help so definitely recommend.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sofiia at your Exeter branch helped us…
Sofiia at your Exeter branch helped us choose items for my Son’s upcoming Ten Tors walk.
She was extremely knowledgeable and helpful, making sure we had the best kit at the best value for us.
Thank you. 🤩
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
New Boots
I came in to buy some new walking boots with Christmas vouchers. I was served by Lewis who was very helpful, he showed me alternatives when the pair I liked were not available in my size. I was able to find another Brasher pair I really liked with Lewis’s help. A great shopping experience all round.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service from Sophiia…
Excellent customer service from Sophiia today.
15. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Walking Boot purchase
Went to buy a pair of Walking boots and was helped by Lewis who was very helpful and knowledgeable. He was patient and not at all pushy when I was choosing which ones to buy
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Harry
Harry, the member of staff who helped me, was friendly, courteous and knowledgeable while also being humble. He didn't pressure me into buying anything but instead told me about the differences between the walking shoes at different price points so that I could make an informed decision. I asked to try on many different shoes in many different sizes and he politely helped me to find the best ones for me. Thank you, Harry. I wish all shop assistants were like this!
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Shoes and clothing putchase
Helped by Harry with walking shoe purchase and Sofia with a waterproof coat purchase. Both extremely friendly and helpful. A pleasant shopping experience.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Exeter
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Besvarelse fra GO Outdoors - Exeter
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Igor
Igor, was very helpful and knowledgeable about the product we brought
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Igor was very helpful for fishing.
Igor was very helpful. Fishing expert!
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Lewis was fab !!!!
Lewis was a very knowledgeable, extremely helpful and kind young man. He helped me get all my kit for gold DofE. 10/10 experience.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra GO Outdoors - Exeter
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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