Goldman Sachs Anmeldelser 

If I could leave zero stars I would! Will never use my Apple Card again! They are with Goldman Sachs and I’m not surprised by the low reviews! I was scammed by a China vendor and disputed the charge 3 times. It was a fake website I unfortunately purchased an item online from and Goldman Sachs ruled 3 times in favor of the scammer! Unreal! What a lousy banking institution.. I feel sorry for their customers because there’s no customer loyalty.. there’s scammer loyalty but not for the customer! It’s a low-life bank as far as I’m concerned and I will never do business with them again. Their fraud department is a joke, with complete idiots working there. #losers

Extremely poor customer service. A significant language barrier made communication unclear and prevented effective problem resolution. I expected far better support from a firm of this size.

Long time customer of Apple Goldman Sachs card. All Iphones, Airpods, desktop, Ipad, Macbook have been purchased through Apple using monthly installments with Goldman Sachs. And December 2025 purchase 2 new phones using card but was told I had to make full purchase first, then call AGS to switch to installments so I did and it worked out fine. I've always done it this way except in the past was done at the Apple store, this time I had to make the full purchase and call a few days later. Come January 2026 I needed a 3rd phone did the same process (was told by a 2nd employee at apple store the same process) so I made full purchase and today called AGS just to be told not just by CSR but by his supervisor that bc my phone carrier was not one of the TOP 4(Verizon, At&T, Boost Mobile and TMobile) that they could not change to installments! My carrier is Xfinity. I said well I just changed to installments for 2 new phones in December how does this rule change in less than a month? Was told always been like that (yeah ok) but wasn't enforced and now it is. So as a consumer of both Apple and Goldman Sachs for probably over 8 years (and not everyone who has their carrier with a "top 4" has a goldman sachs nor have they purchased several Apple products for years)it didn't matter and it was all based on that my cell carrier was not the "top 4". Shame on Goldman Sachs for discriminating those that don't have their cell carrier with At&T, Boost, Verizon and TMobile. I guess we know who scratches each others backs...

Goldman Sachs Bank for Apple Card use to be good bank but now that are just like all the other banks out there Poor Customer Service Violating the 2003’Privacy Laws asking for Social and not verifying a customer account another way like some banks will send you text and you read the text numbers they sent you to your phone .

Stay Away from Goldman Sachs Bank don’t open any any Apple accounts with them

Not worth it !!!

Also Reps REFUSE TO IDENTIFY THEM SELVES WITH AN ID NUMBER WHICH CALL CENTER THEY ARE IN Either in the United States Texas , or Manila Philippines or India or Domincan Republic. That is where there call centers are people .

To hell with Goldman Sachs your in for
A rude awakening very soon I’m not going to stand for this crap from you or any bank . I say F U Goldman Sachs
I don’t care of your stupid 3.50 % Saving account when I get 4.65 %Some a little bit higher . The stupid 3.5% is not worth it !

I get 18% on my money every month investing in CLM Stock and CRF Stock so screw you Goldman Sachs your NOW just like any lousy bank out there !
You use to be good ! But now you suck like all the rest !
Don’t open any accounts with them people !

I had the worst experience with GoldmanSachs, I almost lost all my savings and won't be working with them going forward.

Incomplete procedures and policies. They have been charging me for invalid medical charges for 18 months and refuse to remove them stating the charge is valid. However, the vendor the charge was made by says that it is NOT A VALID charge to my account. The health system has no record of this charge but Goldman Sachs states they have proof. However, they refuse to provide the evidence they say is provided by the health system. I am being held responsible for someone’s error and the bank refusing to admit the error.

Worst credit card company that I have ever had to deal with especially when it comes to fraud on your account! I have been fighting with them for over two years about a $1200 charge that is total obvious fraud. I’ve had to report it seven times now and each time they just waste my time. I asked for the documents showing what they use to make their decision and I get a blank piece of paper in the mail. I’ve turned in documentation every single time.

The customer service sucks! They also have no interpretation services just fyi. I got transferred and put on hold twice! At the end they couldn’t even solve my problem so just a big waste of time!

I’ve had one of the worst experiences with Apple Card (Goldman Sachs). This bank is a awful. Their support team is completely unprepared to handle even basic issues. I’ve spent hours on the phone with agents who are not qualified to resolve problems, and supervisors who offer no solutions whatsoever.

They don’t provide case numbers to track your issue, and they refuse to give last names or any form of identification—so every time you call back, you have to start from zero. There’s no sense of accountability, no follow-up, and no professionalism.

Apple Card may look sleek, but behind the design there’s a total lack of responsibility and effective communication. It’s honestly one of the worst credit card experiences I’ve ever had.

Replies were quick and polite.

This company is incompetent rude and slow to get anything done to help the customer

I’ve tried calling TWICE and messaging the people at apple to fix my Apple Cash account. Got HUNG UP on both times and the messages were absolutely of no help. They need to do better at helping fix actual customer issues rather than just sitting on their asses and doing the shit we can do AT HOME!!!

I just spent an hour on the phone with the Specialist of Goldmansachs Apple Card! I was transferred to 4 different departments because nobody could help me with my account. I just wanted help with updating my email address, because my previous email was compromised and I was unable to access, view, or make any payments to my Apple Card account. I've called previously regarding this same issue and thought I was going to get some kind of assistance. Before the 4th Specialist answered the phone, the recording stated to be kind because they're human too, I had to laugh! The 4th Specialist was unable to assist and wanted to transfer me to a 5th Specialist! I wish they would just tell you why they really can't assist initially to avoid the delay of being hung up on while waiting for the 5th Specialist! What good are your specialist if they can’t resolve the issues customers call in for!!!

If I could leave no stars, I would. I’m already dealing with the death of a family member and Goldman Sachs makes it 100x harder. I simply want to pay the last bill of my deceased family member. I’ve been trying to do so since February. They need all the probate information. I sent it in; they claim it was not received so he’s no longer marked as deceased. I feel like this is a joke to them. Every other credit card company let me pay and they closed the account after I sent in the death certificate. Goldmach Sachs makes a mockery of family member’s grief and then doubles down and claims to be much more secure so they can’t accept emails or faxes as is the industry norm. I would never recommend them.

Congratulations to Goldman Sachs for having the worst customer service agents in the world, after spending and hour and a half on the phone trying to resolve a credit card problem I asked if I could escalate the issue. He asked me four times what the word escalate means. Totally clueless. You need to switch to AI and get rid of incompetent staff

I made a small payment mistake, corrected it the next day, and requested a one-time interest refund — my first ever. Goldman Sachs flat-out refused, showing zero flexibility or understanding. Their customer service was cold, robotic, and completely unhelpful. I’ve taken my business to a credit card company that actually values customers. Avoid them if you expect real support.

Horrible work place

Our experience with Goldman Sachs was abysmal, and we strongly caution anyone considering their services. The poor service provided by Pernille Thuesen was nothing short of frustrating. She was unprofessional, and repeatedly failed to address our concerns or provide any meaningful update. It was clear she lacked both any concern and a sense of urgency, blaming others GS staff for the short coming, which we found uncomfortable. It felt like we were more of an inconvenience than a client.
We must mention, Anothny Gutman and Bertie Whitehead who come recommended, offering a competent and efficient service. GS’s internal disorganization are glaring issues that should not be overlooked. Even with Anthony Gutman’s assistance, the attitude of others in the team made the entire process distressing and unnecessarily complicated. Pernille Thuesen insinuated she receives less than other team members, we are not sure what that has to do with the service we should be receiving.
We have attempted to email on the GS complaints email address provided, but GS provided no response. We called to ask for a reply which we were told would be the same week. We called again and the person we spoke to said they now could not find any complaint. Therefore, we are posting this review to make other clients aware. They still have our data so we have not posted all details available.
We would strongly advise against using Goldman Sach’s services. There are plenty of other financial institutions that offer far superior service and professionalism. Our advice: use another financial institution unless of course you enjoy dealing with an organisation that clearly does not value its clients.

I have an Apple Card via Goldman Sachs. They tout the card is secure with the use of a virtual card feature. I had issues with suspected fraud so I requested a replacement virtual number. I was immediately provided a new virtual number. I had a subscription that I intentionally did not update my credit card number as I no longer wanted the service. I discovered the service was able to get paid with the old virtual number. I was told by a Goldman Sachs representative that “sometimes” MasterCard with provide a vendor new card numbers as a “courtesy”. How is that secure if I request a new virtual number and they provide the new number to a vendor without my permission? Users beware this feature is not always secure!

One star is the lowest available. Most of the staff in the 529 department didn't get enough training to do the job. This has caused weeks of delay and having to restart the process.