Glyn Hopkin Group Anmeldelser 

The service and staff attitudes are appalling. I would warn everyone not to deal with this showroom

I bought a used Nissan Qashqai from Glyn Hopkin Nissan in St Albans, expecting a proper inspection and peace of mind from a main dealer. Unfortunately, this was not my experience.

Soon after purchase, issues started to appear. The local GH dealership later acknowledged that the front tyres were not to Nissan standards, and from an early stage I experienced clutch and drivability problems. Despite being told the car had passed multiple inspections, basic issues were missed — including expired repair kits left in the boot.

After months of ongoing problems and no satisfactory resolution from the dealership, I had no option but to escalate the matter. Both the Motor Ombudsman and the Financial Ombudsman Service investigated and concluded that the vehicle was not of satisfactory quality at the point of sale. As a result, my finance company took the car back.

This was a very stressful and time-consuming experience, and not what I expected when buying from a main dealer. I would strongly advise anyone considering a used car here to be cautious and to carry out independent checks.

The worst experience ever in relation to buying a car from
Glyn Hopkins. Brand new car and already in their garage with a broken gear box and more. Extremely bad communication, service and they don’t want to deal with you once you have made your purchase etc etc Please be vary careful when purchasing a car even if it’s brand new like mine. Couldn’t be more disappointed. It is Glyn Hopkins Bishops Stortford

I bought an MG HS from the Watford branch. Everything was fine until I went to pick the car up and there was two chips on the front bonnet. After weeks of calls not being returned and broken promises to fix the problem, I eventually managed to get them to take the car. Honestly, it looked as though someone had just blobbed two bits of paint right over the damage. Absolutely disgusting customer service and I would urge anyone to buy their MG from anywhere but this dealership. The irony is when you call customer service, they leave you waiting on the line for 10 minutes whilst listening to a message on repeat which says 'customer service is very important to us'. IT ISN'T!!!!

The worst car dealers and service centre I have found in the last 25 years. Bought a brand new MG4EV Trophy long range. The car started making rattling noises that others and I could hear clearly, but the technician denied it. Glyn Hopkins Mill Hill suggested I report it to MG UK, so it's a nexus of two, and I wouldn't recommend anyone buy MGs, especially through Glyn Hopkins. I lost money and returned the car.

Simply terrible.

I ordered a BYD vehicle from Glyn Hopkin Chelmsford on 28 December 2025 as a Motability customer. When I visited the dealership again in January 2026, I left feeling very disappointed. Communication was unclear, and important information about the car, the order, and the Motability process was not explained properly. This caused unnecessary stress and confusion.
I expected a professional and accessible experience, but instead I felt rushed and not listened to. After comparing with other dealerships, it became clear that the service here did not meet the standard I need as a disabled customer.
I have now cancelled my BYD order and chosen a different brand where the staff were respectful, clear, and supportive. I hope this dealership improves its communication and accessibility for future Motability customers.
Date of experience: December 2025 – January 2026

Picked up my new mg hs today, I bought online as I wanted a specific car .
I live near Manchester and bought at Brockhurst Hill, Essex.
I was only in there for 5 mins to collect but really caused me a lot of problems to collect as I didn't have a part ex so needed to find my own way there.

I asked if delivery could be arranged but they said no.

If your advertising cars nationally online, then you should really have the facility to deliver them .

I would have been happy to pay for it

I bought my BYD SEAL UDMI from Glynn Hopkin ST Albans and would like to thank the team for there 1ST class service of my purchase,i dealt with AHMED,ELEANOR,and MADHI and would highly recommend to pop in and see there for a BYD car. I am also extremely happy with my new car.Everything was perfect from start to finish.Thank you Glynn Hopkins and your fantastic team

Great service, highly recommend lukshan was so easy to deal with. Very pleased.

My MG ZS EV has been with Glyn Hopkin, Millhill for over two weeks due to a charging failure and is currently completely unusable. I was advised that the EVCC is not covered under warranty due to a VIN mismatch; however, the VIN provided by the dealership is only 15 characters long (the standard VIN length is 17) and appears to be a dummy or placeholder value.
I was also informed that the replacement part would take 6–8 weeks to arrive, with no concrete or confirmed timeline for repair.

Despite this, no diagnostic evidence has been shared to support the claim that the EVCC is out of warranty. I have not been provided with DTC (diagnostic trouble code) results, photos of the component, VIN verification evidence, or any MG warranty or TAC case reference. MG Motor UK has confirmed to me that they have not independently verified the dealership’s claim and are still waiting for information from Glyn Hopkin.

Although the vehicle is immobilised, I have not been provided with a courtesy car and have been told the next possible availability is months away.

Communication has been slow and unclear, leaving me without transport for an extended period.

They accepted an order from me at a fixed price, and took a deposit, but they are now saying that I will have to pay £10k more.

This is what they previously wrote:
"Price increases only apply to factory-ordered vehicles where there is a significant manufacturer price change. As the vehicle you’re purchasing is physical stock already in the country, this won’t be an issue."

And, despite that, they are saying they will cancel the order unless I am willing to pay £10k more. You couldn't make it up really.

Having recommended my daughter buy a used car from an alleged reputable dealer I have regretted this decision. They are refusing to honour the remaining warranty without even checking with the manufacturer. The after sales service is not to be trusted in my opinion. The amount of time in the service department for an issue is unacceptable.

My husband and I have bought a new car from GH Colchester. The salesman was nothing short of outstanding. His knowledge, professionalism & warmth made the whole experience an absolute pleasure. The quality of service we’ve experienced in other dealerships in the past was not a patch on this. Thank you Ewan.

AVOID THESE SCAMMERS AT ALL COSTS (-5 Stars for them)!!

GLYN HOPKIN EAST LONDON, ROMFORD ROAD

Be careful , everyone —I believe most of the positive reviews are either from friends or fake.

In August last year, I purchased a car from this dealer which already had damage to the front bumper. Initially, I was pleased with the vehicle, but before the sale was completed I twice asked the saleswoman, Meghan, to arrange repairs. She assured me she would speak to her manager, and on the second occasion even took photographs.

Less than an hour after collecting the car, I discovered a broken mirror that had not been declared. I immediately tried to contact them, but after my calls and emails went unanswered, I visited in person. The assistant manager told me once again that he would speak to his manager.

I trusted that a Kia dealer would be reliable and honourable, and assumed this would be a straightforward matter.
However, around three weeks later, on 19/09/2024, I phoned them and was told by the assistant manager that repairs would not be carried out after collection. This should have been made clear before I bought and collected the car, but it was not.
It became obvious they never intended to fix the vehicle and simply delayed matters to run down the cooling‑off period, preventing me from returning the car and ensuring the sale went ahead.

I remain in shock and disbelief, holding back my anger at the dishonesty and cheap tactics they employed. I never expected such desperation to cheat customers.

Before posting this review, I contacted their customer service and Kia head office. Although Kia apologised, they did nothing to help me secure a refund. Before the sale, the dealer chased me persistently with persuasive language, yet afterwards they ignored me completely.

I do not want anyone else to go through this experience. Please avoid this dealer at all costs.

Finally, I strongly advise anyone who has been misled by these scammers to report them to the Motor Ombudsman, as I intend to do.

Want unprofessional remarks and zero communication when a official complaint has been made from all levels of management, then take your self down to Nissan Bedford for a brand new car to have 5 separate issues but the branch and Nissan head office just say you have been unlucky with you vehicle.

I took help from Matthew and Theo at St Albans. They both were amazing and were very patient. Their had good knowledge of the car and features. Made the entire purchase go very smoothly.

Update; so this is a known fault- not checked by Glyn Hopkin at point if sale- happy to take your money and hand over keys to a death trap. But finally admitted in writing but threatened with ‘theft’ my not returning a curtosy car within their required mandate whilst hiding the truth. Got to hand it to management here for 1) not checking their Trustpilot scores and 2) not seeming to car. I wonder what the MD thinks of all this- paying salaries when customer service would be better delivered by AI. AVOID

Bought a Renault from GH Colchester in June. 2 nights ago doing 70mph on motorway the car shut down and turned itself off. Multiple engine faults at initial diagnostic but oddly they told me to collect the car today when I asked what faults had been fixed the email I got evidenced they had completed the 1. So the car remains a death trap and then want to hand it back. This is a company that simply does not care

We Went to Nissan Manor Park east London. Managed to get a very quick appt same day. Got there Syed was very polite and helpful and welcoming. We also got to pick a car which was available to us within weeks which was also good. After appt he took us outside to show us the car model we had chosen. Got into the car and he explained all the dashboard features to us. Very good experience would highly recommend Nissan Manor Park and Syed as very good experience

My 1 year old car is now outside my house unlocked as the central locking has failed after telling me they can take in the next day which I thought was great except there’s no courtesy car so I can’t get home Or get to work so would have to stay there all day and hope they can fix. It in a day or wait 7 days until they get a courtesy car so that’s what I’ve had to do so I’m able to visit my dying mum but St Albans branch seem to think it’s ok to leave me with a one year old car that I can’t lock for a week and to top it all they want to charge me £37 for a courtesy car , not much courtesy there please do your self a favour and avoid they are great when they want to sell you a car but then they are not interested