Glyn Hopkin Group Anmeldelser 

I have had a terrible customer service from Glyn Hopkins. Please do not buy your cars from them . They are insensitive and downright incompetent. They will treat you like a president when they want you to buy a car from them but after that they don’t care. Terrible horrible place to buy a car. I feel so sad and broken . I

Seriously Bad experience with this…
Seriously Bad experience with this company and the other sub-companies which they work with and sell their products to call third party companies. I bought a service plan from the third party company Glyn Hopkins with
Service Plan Agreement Reference: XN27C, so you know am not an AI. The car had a major fault after serving it with Gyln Hopkins Manor Park and I had to let it go and get a new car. Which with the plan I had finished payment for which was £700 if am not mistaken
I informed Glyn Hopkin of this new development and request for the plan to be transferred to my new car. Glyn Hopkins told me the service plan wasn't theirs I would have to get in contact with EmaC as they are the owners of the service plan, this was after they have transferred me speaking from one person to the other repeating the same story.
I finally got to EmaC, which they later got to me they will inform the service department who sold me the service to refund me back my money.
Till date I have held nothing or gotten nothing back from these companies.
All I can say is for person to be aware when you buy this plans from this companies you will be at lost as this was my first time to try them and this happened to me as I had a Kia picanto and I have always bought my service plac directly from Kia themselves and had no issues.
These are just Bad companies to deal with and this has been from 2024 awaiting refund, reference number for payment plan with Bumper 1230114

This was the reply I got from EMac as they were unaware of this as the refund as been processed back to Glyn Hopkins to refund me back since July 2025

I am writing in response to your Trustpilot review regarding the cancellation of your KIA Service Plan.

By way of introduction, I am___ Senior Support Team member at EMaC. My role is to ensure our processes are followed correctly and that customer concerns are resolved promptly.

To clarify EMaC’s position: we act as third-party administrators of the Service Plan on behalf of KIA. Our responsibilities include maintaining account details such as bank information, addresses, and general policy/payment records.

We can confirm that your policy was cancelled on 11 July 2025, following your request to cancel on 25 June 2025.

Please note that EMaC does not issue refunds for KIA Service Plans. Refunds are processed by KIA and sent to the selling dealership, who should then refund you directly.

We have attempted to contact you using the phone number we hold on file, but unfortunately have not been able to reach you.

Could you confirm whether you have contacted Glyn Hopkins East London regarding your refund? I am happy to reach out to them on your behalf, but I would first like to understand whether they are aware you are still awaiting repayment.

Kind regards

EMaC Customer Service Team Senior

This Glyn Hopkins bloody thief up till now have not paid me back my money, they kept me for more than 10 working days today is the 12th working telling me they are processing my refund.

The owner of Glyn Hopkins please pay me back my money, tell your worker who ever has taken the money Kia refuned to pay the money back to me

I have given keeley gilder and hassan shah who work as customer care sent me email to provide my bank account details for the money to be paid back to me. As a single money with no help I worked very very hard for my money

Don't even go there with your stupid reply, I paid more than £700 you guys have only just paid £397.40 on the 3rd of December 2025 can you pay me back me remained refunds that was paid to you guys since July 2025.
So don't come out here to put a reply like your company has paid all the money back piss of shit. Scammers pay me my money in full Back

Purchased a used Nissan qashqai from MG Buckhurst Hill & I’ve had nothing but problems. 2019 cost me &10,000. Purchased dec 2024 by April 25 dfp filters needed doing they did cover this by warranty. Then by August the car wouldn’t go into gear again had to go back into the garage & the only thing they could find was installation under bonnet was damaged & some had fallen out near the gear cables. They also done a health check & said I needed new tyres timing belt needs replacing, installation needs replacing back breaks need replacing & my clutch is heavy needs looking at. Paid for brakes & tyres to be done & now the cylinder slave & clutch needs replacing all jobs are not covered by warranty so within a year a year about £1800 worth of worth has had to be done. I purchased the car threw a main dealership as I wanted have a good car but have nothing but problems

My car broke down in late September 2025 called AA got it towed to Nissan Glynn Hopkins Mill Hill they refuse to check it until 6weeks later while I have no car but they basically said priority is for the paying customers and since your car is claiming on a warranty I will have to wait so I have waited and it’s 1/12/25 still waiting for my car to be fixed still no fixed date when that will be my car an Nissan X-Trail E-Power 22 plate under 20,000 miles how can a generator just pack up like that it’s so frustrating wouldn’t give us a courtesy either they just DONT CARE!!

⭐ 1-Star Review — Extremely Disappointing Experience at Glyn Hopkin Watford

I recently purchased two cars together with a friend from Glyn Hopkin Watford, and the entire experience has been extremely frustrating and unprofessional.

We agreed to wait three weeks so both cars could be collected together — that was the deal from the start. They scheduled the handover for Sunday, 23rd November, confirming that both cars had arrived. Based on their word, eight of us took time off and planned a day trip with the new cars.

However, on Sunday morning they called claiming there was “paperwork issues” and moved the handover to Tuesday morning. We stayed calm and agreed. Then on Monday, they called again saying the cars hadn’t actually arrived and asked us to come Tuesday at 2pm instead.

We went at the time they scheduled, only to be told that one of the cars still wasn’t there. They promised it would arrive either later that evening or the next morning. They even gave us a temporary substitute car.

Now it’s been two more days, and they are still playing the same game — “morning,” “afternoon,” “evening,” “tomorrow” — with no clear answers. We also have responsibilities and can’t keep waiting around endlessly for the car we paid for.

They completely ruined our plan to collect both cars together, something we patiently waited three weeks for. Ironically, they had one of the cars in stock on the very first day, but because we wanted them together, we trusted their timeline.

Overall, this has been one of the most disappointing car-buying experiences I’ve ever had. Poor communication, broken promises, and zero respect for customers’ time. I would not recommend Glyn Hopkin Watford to anyone.

I had previously purchased a MH HS at Glyn Hopkin St Albans and had a positive experience. This time I was contacted by Sameer Gul with a great deal as I am a NHS member of staff. I decided to upgrade my HS to a Hybrid version.
Sam was personable and extremely helpful. Always able to answer questions and was at the end of the phone or email when I needed him.
Start to finish it was a pain-free and enjoyable experience.
Sam is especially recommended...
I have already sent on his details to my colleagues!

Thanks SAM!

Purchased a used car from East London Branch and once payment made I had to keep phoning garage re collection date after work had to be completed but the main issue is aftersales service. After a week noticed auto stop/start had never worked. Due to location I went to local garage and after test advised it could be low voltage on battery and advised new battery may resolve issue. Contact East London and they said they would not replace battery or offered to do any diagnostic to resolve fault. The car had done less than 100 miles since collection and fault was there on delivery so should be down to them to resolve but do not seem interested once cars are sold. I wonder what pre delivery inspection/service was done prior to collection. This will now cost me to sort out which is not acceptable after 1 week. As a large main dealer I expect a better service from them as this is why I usually buy from main dealers but seems Glyn Hopkins are lacking in this area

Bought a new MG4 EV in May of ‘23 and used Glynn Hopkins in Mill Hill for the first two annual services. They didn’t do the software updates as requested and a few days after getting the car back in September it started to show an airbag fault. Tried to book it in to be rectified only to be told I’d have to wait nearly two months.
Although it’s been a brilliant car with dealers like Glynn Hopkins you are on your own - the car has no real after sales support if you have to wait this many weeks for a service appointment; and when you eventually get one it’s all about the upsell.
Brilliant car; rubbish after sales support.

Great experience purchasing from Glyn Hopkin Colchester, in particular dealing with William O'Donoghue. William was a pleasure to deal with from the initial contact all the way through to collection.

I would not hesitate to recommend William and Glyn Hopkin Colchester.

Made an appointment to view a second hand Juke at Colchester branch,only to arrive at the dealers to be told it had been sold after having traveled a good distance to see the car.
The salesman unwilling to show us a similar model so we could get an idea of what the cars interior was like . No demonstrator available even if we bought new ,worst main dealer experience I have had, good luck selling cars if this is how you treat potential customers.
The Juke is still showing it is for sale and you can still reserve it for £99, come on get your act together!
Just a recent update, the same car is still being advertised for sale a week after I was told it had been sold .

Renault Chelmsford

Had my car 3 months, damaged my car and not taken responsibility.

Customer care don’t want to help at all.

Wanted to charge me £25 a day for having my car on site as was waiting for warranty resolution but then once it was sorted I have to wait a further 2 weeks so I’m without a car even longer!

Reported an issue with my car in November and this also isn’t sorted out.

Avoid these bunch of clowns

Glyn hopkin are definitely the worst dealership in the whole of the u.k .The reviews on trust pilot speak volumes .Following on from my previous reviews I still get phone calls from them asking if I would like any of there poor quality service even though I have told on numerous occasions not to contact me ever again .I would not have anything from glyn hopkin ever again and would not recommend them to anyone .They are as credible as The legend that called himself Prince Andrew, peado mandleson and Angela Raynor.

Con artists. I have evidence. 2 cars went in, both they said needed new brakes and tyres within 6 months. I went to Kwikfit who informed me everything was pretty much brand new. Nothing needed. One car apparently had a broken spring but under warranty - 1 year later and 7 calls, no one will talk to me or call me back. 100% SCAM. Go to Kwikfit as they have no agenda.

From the first point of contact at the colchester dealership to the buying process and explanations of queries from the salesman everything was perfect. Would recommend

Had B service yesterday and driving my renault capture home, the brake warning light and audable alarm kept coming on and car dying as I was driving. Contacted them to collect car and been told it's my job to join RAC to get roadside assistance. Told them to get car picked up and fixed ASAP and provide hire car why they fix fault they caused. I will update when resolved. This was at chelmsford branch

Thank you Will you are a credit to Glyn Hopkin.
Very helpful, not pushy in the least, went through everything with me and made sure I had the right car for me. I am very happy with my purchase.

I tried buying 2 cars this week from Glyn Hopkins, and was told they were already sold despite them still being advertised for sale.
Both were sold a few days previously but the staff were too lazy to remove the listings.
As of now, both cars are still showing as available!
Today I went to a rival dealer group who actually had a car for sale and I bought it.
Not that difficult is it Glyn Hopkins!

I really should know by now that the customer service will be atrocious at the Bishop Stortford branch but somehow I keep thinking they might have upped their game just slightly. How wrong could I be! I purchased a car in May and the handover went catastrophically badly. Since then the car has developed a number of different noises which I have on video and have sent them. They then booked it in for today. After only a few minutes of looking they were back to tell me nothing is wrong. Bear in mind that one of the faults reported was the power cutting out when pulling out of a junction. I then had about 2hours of going back and forth for them to then change their story to ‘the noises are within tolerable limits’ (so eventually admitting they could hear them after being told they couldn’t) and being laughed at when I said the car was dangerous with the power failure. I picked this up with the service team and the man who had laughed said that it wasn’t dangerous and it was offensive to him for me the day his cars are dangerous!! I asked to look in one of the used cars for sale to see if that made the same noise and the service assistant just walked off and never asked them leaving me sat there again until I had to go and find someone myself.
I was then promised that this would be escalated to the Director who had dealt with my previous appalling experience but I’ve still not heard back from them.
This dealership needs closing down. The sales are terrible and as I have now learned the service team are as bad, if not worse.

I booked a test drive for myself and my wife on 6th October at GLYN HOPKIN in Watford.
On arrival at 1.55pm, the salesman told us that ‘his manager knew it was booked for us at 2pm… but had taken the car to lunch!’. He said he'd sort it.

After 30 minutes of being ignored and left on our own, I found the salesman again.
He then told us ‘the manager had in fact taken the car to London for the afternoon to meet a colleague’.
He said he would bring the car to my home, another day. So at least he understood what customer care should be.

But I declined and said I wanted his manager to call me to explain himself first, but after three days wait and hearing nothing… although I've never written a bad review before, I feel I have to write this.

I was so angry, I walked out.
That the ‘manager’, knowing it was booked and having more than 100 other cars on the forecourt to chose – felt we didn't matter, because he was obviously more entitled to take out the only MG IM5 model in the showroom. He didn't care about us or wasting our time and money - or losing his company a new car sale...

I felt… ‘if that’s how he thinks customers should be treated! If he doesn’t believe he should show his staff that customer care always comes first.‘
THEN I WILL BUY FROM ELSEWHERE.

After four separate attempts to arrange a simple test drive of the EV9 at Romford Branch, I was met not with assistance, but mockery and condescension. Chris, the salesperson, literally told me it was like asking to test drive a Bugatti I “couldn’t afford.” Unsure how that was fathomed over a call. This was the second time he behaved with rudeness.

Let me be very clear: this is completely unacceptable, humiliating, and unprofessional. A dealership’s role is to serve potential customers with respect and courtesy, not to make them feel embarrassed for showing genuine interest.

This experience was a textbook example of how not to treat a customer. I left feeling insulted, undervalued, and angry. I do not recommend this dealership given their 2.3 rating it isn't suprising, unsure how google reviews shows 4 stars which is why i reached out in the first place. I urge anyone who values basic respect and professionalism to look elsewhere.

If management wants to salvage their reputation, I suggest retraining staff immediately, because this level of arrogance, discrimination and rudeness is unacceptable in any industry.

Update:

Chris emailed me with Subject "manager follow up" but the email was from him. I declined his help. Then again today 11 Oct he calls me acting oblivious to his rude arrogant behaviour that he was not aware of this, i simply put the phone down having explained I am not interested and to remove my details from their database. Clearly the auto reply message below never gets routed to the team. Absolutely a joke! Zero stars for them.