GetHarley Anmeldelser 

Update: Patient Experience manager reached out. Refund processed, apologized and sent me a handwritten note with two products as an apology. Not a total scam in the end, but I’d prefer straight forward and clearer communication from the start. A lot of effort was made after things went wrong.
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Absolutely scam. Took the payment without informing me the product is out of stock， then sent a ghost shipment tracking number. After not hearing from the delivery for a week, I queried where is my order. They then finally told me it’s out of stock, and will get back to me with a restock date. After another week of no update on restock date, I’ve lost faith in them and asked for a refund. Instead of issuing a refund immediately, the customer service replied they’d like to arrange a phone call to discuss it further. I don’t want any further dealing with this scam company. I want my money back! My experience with this company is that it’s a total scam.

Dr Maha was really great, she is understood what I needed for my skin and gave me a brilliant combination of products to help reduce my acne. I couldn’t believe the results just from using the correct type of products for my skin! Would definitely recommend going through his process!

I had an excellent experience with my dermatologist appointment with Dr. Maha. The consultation was very thorough, and she was lovely, attentive, and truly focused on addressing my skincare concerns. I received a personalised skincare plan tailored to my needs, along with product recommendations. Everything was delivered promptly, and I’ve started using the products — while it will take some time to see full results, my skin already appears to be improving. I would definitely recommend Get Harley for anyone looking for expert dermatology services and a personalised approach!

Great customer care! I’ve loved receiving products from Get Harley - reasonable prices, they offer discounts on subscriptions, and allowed me to cancel no questions asked when I no longer needed to products. Great company!

First time using this company through my skincare practitioner. Very easy to use and extremely friendly and helpful. Look forward to receiving my order.

Great service with a personalized touch. Quality products that helped improve my skin appearance within a few weeks.

Great service, very well treated as a new customer. I will be dealing with getharley.com from now on.

The deliveries take so long, the price is really high for prescription products. E.g., azelaic acid I can get from a private GP online for £20, Get harley charging £40 for same product. Takes too long to post and expensive.

They are very quick to send messages, respond and follow up when they are trying to sell you something. HOWEVER, as soon as you have a problem with your order and need to speak with someone they will take AGES to respond.
I placed a order that included a product that seem to be out of stock, they have sent me the order without said product but with no explanation whatsoever, no notification about the missing product, and not an email or message to let me know when the missing product will be dispatched.
I have sent them a WhatsApp message enquiring, they took 24h to respond, I have now asked for a refund, no response received.
Overall I felt really pressured to buy from them with so many messages being sent during the selling process, but now, I’m left in the dark.
Terrible experience.

I recently had the pleasure of working with the GetHarley team, and I can't express enough how impressed I am with their outstanding service! From start to finish, their dedication to ensuring a seamless and supportive customer experience was truly exceptional.

Sophie, in particular, went above and beyond to address my needs promptly and with such kindness. She was incredibly patient, always kept me informed of updates, and provided clear instructions at every step. Even when challenges arose, Sophie managed the situation with professionalism and genuine care, ensuring everything was resolved smoothly. Her personalized approach and attention to detail made me feel valued and supported throughout the process.

I was also thrilled with the efficiency of their returns and delivery processes. My Finacea 15% Gel arrived quickly, and they confirmed receipt of my return without delay. Their proactive communication and willingness to accommodate my specific needs—while staying friendly and approachable—are a testament to their excellent customer service.

I highly recommend GetHarley to anyone seeking not only quality skincare solutions but also an extraordinary level of service. As a relatively young company, they have certainly set a high standard for customer care. Thank you, Sophie, and the entire GetHarley team, for your hard work and dedication!

The ordering process was very smooth - however I ordered an item which was out of stock (didn’t mention this online). The WhatsApp customer service have allegedly issued me a refund but 10 working days later nothing has hit my account and no one is coming back to me on WhatsApp (it’s been over 24 hours)

I mistakenly entered the wrong delivery address for my order, so I reached out to GetHarley for assistance. I was incredibly impressed with how swiftly and efficiently they resolved the issue. Their professionalism and unwavering dedication to customer satisfaction are truly commendable, and I deeply admire their commitment to excellence.

Dr Nora is divine. She put me on Obagi Hydro Drops which has been a game changer for my skin. And I love the whole GetHarley experience, with WhatsApp messages and reminders - very slick and professional.

An absolutely outstanding cool company.
I got a product at a great price and from the very first moment, they kept you informed and I felt, so appreciated as a customer. Fantastic delivery and a personalised box presentation..every essence is cherished, thank you!

Special thanks to Dr Judy and GetHarley team for my personalised skincare plan. I have been using the products for 4 weeks the improvement in my skin is very visable and receiving great feedback from my friends they to have noticed a difference. Thank you to all. Marie

Love this company! The products are amazing and for the first time I can honestly say they have made a real difference to my skin. They are always available to give advice for the many products. Can’t recommend enough!!

Sophie is the best customer service representative I’ve ever worked with and the products are amazing too. Thoroughly recommend.

Cannot recommend GetHarley enough I’d actually give more than 5 stars if it were possible.
The team are beyond helpful and friendly and make you feel incredibly valuable as a customer of theirs best service Ever!
THANKYOU

I received fabulous honest advice in my consultation, with Nicky Robinson. The products I was recommended have made a visual impact just two months in. I loved how they are simply packaged, loved the personalised box too. So happy to have found you, looking forward to seeing continued progress.

Customer service very slow. We paid for medicines nearly three weeks ago and, although part of the delay wasnt their fault, getting in touch with their customer has been terribly slow and frustrating. There are no contact numbers to call and despite saying they will deal quickly i am still waiting for a response. Could do a lot better.